The hotel is nice and the restaurant as well. The included breakfast was very good each day. We had dinner there one evening and it was outstanding. We booked a standard room, which is attic level, but with a nice view and reasonable stairs. The shower had very little pressure, but otherwise the room and the bathroom were very nice and large enough. We enjoyed Bruges and stayed long enough to see lots of it. The staff were competent and provided the basic check-in and check-out info, a good breakfast, but were not interested in otherwise wasting any words, warm gestures, or even glimmers of recognition. Bruges is pretty hard-hit with tourists, so I get it. Would probably book again there or find something a little less in the middle.