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Grand Hotel Normandy by CW Hotel Collection

4.0 star property

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Photo gallery for Grand Hotel Normandy by CW Hotel Collection

Indoor pool, open 7:00 AM to 10:00 PM, sun loungers
Family Quadruple Room | Minibar, in-room safe, individually decorated, individually furnished
Family Quadruple Room | Minibar, in-room safe, individually decorated, individually furnished
Hallway
Garden

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • 24/7 front desk
  • Parking available

Explore the area

Map
Hoefijzerlaan 37, Bruges, B-8000
  • Bruges Christmas Market
    ‪9 min walk‬
  • Bruges Market Square
    ‪9 min walk‬
  • Bruges Belfry
    ‪10 min walk‬
  • Ostende (OST-Ostend-Bruges Intl.)
    ‪27 min drive‬

Room options

View all photos for Romantic Double Room, 1 Queen Bed

Romantic Double Room, 1 Queen Bed | Minibar, in-room safe, individually decorated, individually furnished

Romantic Double Room, 1 Queen Bed

  • 258 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Economy Room

Economy Room | Minibar, in-room safe, individually decorated, individually furnished

Economy Room

  • 140 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Classic Double Room, 1 Queen Bed

Classic Double Room, 1 Queen Bed | Minibar, in-room safe, individually decorated, individually furnished

Classic Double Room, 1 Queen Bed

  • 194 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Basic Room

Basic Room | Minibar, in-room safe, individually decorated, individually furnished

Basic Room

  • 161 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Quadruple Room

Family Quadruple Room | Minibar, in-room safe, individually decorated, individually furnished

Family Quadruple Room

  • 215 sq ft
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Deluxe Double Room, 1 Queen Bed

Deluxe Double Room, 1 Queen Bed | Minibar, in-room safe, individually decorated, individually furnished

Deluxe Double Room, 1 Queen Bed

  • 237 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Triple Room

Family Triple Room | Minibar, in-room safe, individually decorated, individually furnished

Family Triple Room

  • 215 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

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About this property

Grand Hotel Normandy by CW Hotel Collection

4-star hotel in Bruges Center
This smoke-free hotel features an indoor pool, a fitness center, and a bar/lounge. WiFi in public areas is free. Additionally, self parking, a 24-hour front desk, and tour/ticket assistance are onsite. Change of towels is available on request.
Grand Hotel Normandy by CW Hotel Collection offers 64 air-conditioned accommodations with minibars and espresso makers. Each accommodation is individually furnished and decorated. 43-inch flat-screen televisions come with premium satellite channels. Rooms have partially open bathrooms. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include safes and phones. Additionally, rooms include hair dryers and blackout drapes/curtains. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.

Children under 18 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Grand Hotel Normandy by CW Hotel Collection features an indoor pool and a fitness center. Wireless Internet access is complimentary. A bar/lounge is on site where guests can unwind with a drink. This Bruges hotel also offers a vending machine, multilingual staff, and tour/ticket assistance. Limited onsite parking is available on a first-come, first-served basis (surcharge). A total renovation of this property was completed in May 2021.

Grand Hotel Normandy by CW Hotel Collection is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.

Languages

Dutch, English, French, German

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Uncovered self parking on site (EUR 25 per night; includes in/out privileges)
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: EUR 20 for adults and EUR 10 for children
  • A bar/lounge

Things to do

  • Bicycle storage
  • Gym
  • Indoor pool

Family friendly

  • Indoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Garden
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • 2 buildings
  • 2 floors
  • Fireplace in lobby
  • Renovated entire property - May 2021
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with premium satellite channels

Food and drink

  • Electric kettle
  • Espresso maker
  • Minibar

More

  • Air conditioning
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are available for EUR 15.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 3.98 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 20 for adults and EUR 10.00 for children
  • Uncovered self parking fee: EUR 25 per night (in/out privileges)
  • Crib (infant bed) fee: EUR 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards and cash
Cashless transactions are available

We should mention

Pool access available from 7:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
Children under 18 years old are not allowed in the swimming pool without adult supervision

National rating

Hotelstars Union assigns an official star rating for properties in Belgium. This property is rated 4 stars.

Property is also known as

Bruges Floris Hotel
Floris Bruges
Floris Bruges Hotel
Floris Hotel Bruges
Hotel Floris Bruges
Floris Karos Bruges
Hotel Floris Karos
Karos Hotel
Floris Karos Bruges
Grand Hotel Normandy
Normandy By Cw Collection
Grand Hotel Normandy by CW Hotel Collection Hotel
Grand Hotel Normandy by CW Hotel Collection Bruges
Grand Hotel Normandy by CW Hotel Collection Hotel Bruges

Grand Hotel Normandy by CW Hotel Collection Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 373 out of 569 reviews
Rating 8 - Good. 142 out of 569 reviews
Rating 6 - Okay. 30 out of 569 reviews
Rating 4 - Poor. 15 out of 569 reviews
Rating 2 - Terrible. 9 out of 569 reviews

9.0/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Nice hotel… room could do with some mire storage for clothes. However the staff were excellent and the breakfast was great
Stayed 2 nights in Feb 2025

10/10 Excellent

Noel

Traveled with group
Stayed 2 nights in Feb 2025

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service and facilities can't be faulted. It was excellent and made my stay enjoyable. Besides the excellent service, it is affordable and well situated, being 10 minutes or so walk from most of the important sights and restaurants. The rail station is also a 15-20min walk away, while a bus stop/interchange is 5 minutes walk away. One downside noted was the strong smell of old sewerage pipes in a section of the corridor immediately after the reception desk. I appreciate that this often can be a problem in old buildings, but until this is fixed, I would recommend the hotel place some candles in the area, which should burn-off/mask the smell. Would I recommend the hotel, yes!
Stayed 2 nights in Feb 2025

10/10 Excellent

Ryan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very nice and clean. Staff were very friendly and helpful. Family room was perfect enough space for everyone. Pool was decent and food for breakfast was very good. Just outside Bruges centre but only 10 minute walk.
Stayed 2 nights in Feb 2025

10/10 Excellent

Rhidian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Leon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a pleasant stay. Would absolutely return someday. Staff was very friendly and helpful, swimming pool and breakfast were amazing!
Stayed 2 nights in Dec 2024

10/10 Excellent

Hayley

Stayed 2 nights in Dec 2024

10/10 Excellent

Marlon

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family trip

Very good highly recommended
Stayed 2 nights in Jan 2025

10/10 Excellent

Harmeet

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely, comfortable room - bathroom was very tiny though. Esa at check-in was extremely helpful, polite and friendly. So were all the other staff. Very good breakfast (loved the white cloth and matching cutlery). Location is very good - right next to the main square and yet away from all the rush. Overall, very good but also a bit pricey.
Stayed 2 nights in Dec 2024

10/10 Excellent

Jo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cant wait to go back

Amazing stay and we loved it here. Beds are comfy but may bring our own pillows next time. Staff are all very welcoming and polite. We shall return..
Stayed 2 nights in Dec 2024

10/10 Excellent

Chloe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic hotel in a great location

The hotel was beautiful situated in a great location in walking distance from Bruges market. On arrival the staff were extremely friendly and this continued throughout our stay. The room was small but ideal for a 2 night stay in the city. The room and bathroom was clean and we were provided with coffee facilities and toiletries. The hotel was in a great location abouts 15 minutes from both the markets and station. The hotel bar was very cosy and reasonably priced. I would highly recommend!
Stayed 2 nights in Dec 2024

10/10 Excellent

Sohvi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful hotel <3

Beautiful hotel in great location! Absolutely love the style of this hotel. The only downside was that the big breakfast was very animal product based. Please consider more environmental and animal friendly options. Thank you for having us!
Stayed 2 nights in Dec 2024

8/10 Good

Lucy

Traveled with partner
Liked: Staff & service, amenities
Just arrived home from a weekend away in Bruges. This hotel was in a great location being only a short walk away from the Center of Bruges, perfect for those wishing to visit the Christmas markets at this time of the year. Although the hotel car park was full there was a large safe and secure car park only 100 meters away for a reasonable price. The staff were friendly and the lobby was warm and welcoming although the public toilets smelt awful. The hotel overall had quite a dated decor but I think this added to the charm or staying in Bruges. The breakfast was great with lots of choices to suit anyone’s taste, and I particularly liked the decor in there too. The rooms were clean and beds were comfy, however the pillows were rather lumpy. The pool was a great addition for those who like a dip, however could have been cleaner. Overall we had a great weekend but could do without the smell of toilets down the corridors and in the elevators.
Stayed 2 nights in Dec 2024

10/10 Excellent

Manjit

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

4/10 Poor

P

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Our bathroom hadn't been cleaned properly on arrival. The window did not close or lock. It was reported to reception and we were told "Thanks, we will do a deep clean of your room today", and the room never got cleaned. The hotel smelt horrible in our corridor, and the overpowering smell of chemicals from the pool was disgusting. The welcoming staff were lovely, and the breakfast staff very attentive and helpful, but sadly the quality of the hotel lets them down. A very noisey hotel also, where you could hear people above and outside the rooms, the lift at night, and the washing machines going all night from the laundry.
Stayed 3 nights in Dec 2024

8/10 Good

Shiphrah, London

Liked: Staff & service, property conditions & facilities
The staff are amazing
Stayed 4 nights in Dec 2024

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Superb

Very comfortable stay in a quality hotel next to the historic center
Stayed 1 night in Dec 2024

10/10 Excellent

Chris

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

4/10 Poor

Linsey

Stayed 2 nights in Nov 2024

8/10 Good

Clare

Liked: Cleanliness, staff & service
Stayed 3 nights in Nov 2024

8/10 Good

terry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good .. but wont go back

Got there and there was no parking even though it was stated as designated .. you have to reserve and then its 25 euros a night ... so we used a car park. This wasnt the hotels fault but rather the agents. Next morning our toilet started bubbling and burping which bought small amounts of feaces back up and it also smelt. Went to reception and asked for cleaning materials to use before we used it because of spatter as i knew they couldnt rip the whole sewage system up to rememdy the problem... hotel was also full. They were helpful enough but offered nothing by way of myself becoming a cleaner for 3 days ... even a bottle of plonk on leaving would have been a gesture... but there was no apology that i had to do that etc. Which is why i wont use this hotel again. But its a good location and the breakfast was amazing. Staff were generaly polite and freindly. It was just the loo issue ... which was actually a pretty serious one.. of which i have videos ... but was handled wrong. If this hadnt happened this hotel would be my go to for brugge
Stayed 3 nights in Nov 2024

8/10 Good

PAUL

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check out was at 11 but none of the materials given said that and there was no phone in the room, so i could not call to ask. Im from the US and waking up even at 1100 is early for me. A clerk was upset when i checked out at 1200 and threatened to charge extra but a nice clerk intervened. Also the room was too hot even with the heating off.
Stayed 1 night in Nov 2024

10/10 Excellent

Glynn

Liked: Cleanliness, staff & service, property conditions & facilities
We had a lovely long, family weekend in Bruges, staying at Grand Hotel Normandy. The hotel was excellent, the family room was spacious and clean. We enjoyed using the swimming pool and the gym. Our children loved playing chess and connect 4 in the really nice, reception bar.
Stayed 3 nights in Nov 2024