2/10 Terrible
Tatiana
Business traveler, Traveled with partner
Mar 22, 2025
Disliked: Staff & service, amenities
It was an awful experience. Came to the property with my husband at 8:30pm. Checked it and went to the room to find out that we were “upgraded” to a completely different and not suitable for us room. Originally we booked a room with 2 queen beds since we travelled from far and wanted to fully rest having a separate bed for each of us. The room they upgraded us with no asking beforehand or even mentioning upon check in was a king bed with a queen sofa in a separate room. When we went to a front desk to be moved to a room we actually booked we were told that since there was 4 weddings during the weekend they had a responsibility for the guests and could not grant our room since the wedding guests were a priority. Really? so we are like the frequent guests of their sister hotel Ocean club were of a lesser value than the wedding guests. Such a nonsense! No apologies were given, the front desk guy said what I can only do is refund you and you go some place else. And it is at 10pm at night. No thanks. The room was located right by the entrance on the second floor and the noice from downstairs bar felt like you are actually part of that crowd in the bar. The noice kept alive till 12am at night! Awful customer service!! would never stay again!
Tatiana
Stayed 1 night in Mar 2025
