4/10 Poor
Verified traveler
Business traveler
Jan 25, 2025
Liked: Cleanliness
Still 'Under Construction'
This five-star property has quite a few things to improve upon after reopening last year. The renovation is beautiful, certainly, but that doesn't make an experience. Several issues: 1) the pool and spa is actually NOT open so don't expect that and don't believe the false advertising. I was so disappointed as I had booked for this reason. 2) the thermostat didn't work and my room was stuck at 30 degrees C. for hours (not eco friendly). 3) the room service was slow (over 45 minutes for a salad). 4) costly menus and extras at every step. 5) absolutely no way to dry your hair or use the hairdryer in the bathroom or even in the room as there are no outlets in the bathroom or near a mirrror. I had to ask for an extension cord and was late for my event! 6) no full length mirror. strange for a 5* hotel 7) loud construction noises and banging on 2nd floor as the hotel is still undergoing renovations on the upper floors and does not tell guests this when they book. 8) my final invoice was incorrect and I had to make the corrections for the reception team. 9) breakfast coffee was cold. 10) room service didn't come until 4 or 5 pm one day even though I had the sign to clean on... which conflicted with my evening and is atypical. In short, it's a gorgeous property but they have some tweaks to take care of that will improve the stay and operations. While rooms are discounted at present, they should probably roll back pricing more to make up for the 4* experience.
Verified traveler
Stayed 2 nights in Jan 2025
