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Smartflats - Pacific

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Smartflats - Pacific

Exclusive Room, 1 Queen Bed, Non Smoking | Soundproofing, iron/ironing board, free WiFi, bed sheets
Design Room, 1 Double Bed | Soundproofing, iron/ironing board, free WiFi, bed sheets
Standard Room, 1 Double Bed | Bathroom | Hair dryer, towels
Exterior
Premium Room, 1 Queen Bed | Soundproofing, iron/ironing board, free WiFi, bed sheets

Reviews

7.2 out of 10

Good

Popular amenities

  • Room service
  • Free WiFi

Explore the area

Map
Rue Antoine Dansaert 57, Brussels, 1000
  • St. Catherine's Square
    1 min walk
  • Brussels Stock Exchange
    4 min walk
  • Brussels Christmas Market
    4 min walk
  • Brussels (BRU-Brussels - National)
    27 min drive

Room options

View all photos for Superior Room, 1 Queen Bed

Superior Room, 1 Queen Bed | View from room

Superior Room, 1 Queen Bed

  • 178 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Double Bed

Soundproofing, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 Double Bed

  • 194.00 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for City Room, 1 Queen Bed, Non Smoking

City Room, 1 Queen Bed, Non Smoking | View from room

City Room, 1 Queen Bed, Non Smoking

  • 135 sq ft
  • Sleeps 2
  • 1 Queen Bed

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About this property

Smartflats - Pacific

3-star hotel in Lower Town
Limo/town car service, free WiFi in public areas, and multilingual staff are available at this smoke-free hotel.
Smartflats - Pacific offers 13 accommodations with hair dryers. 80-cm flat-screen televisions come with satellite channels. This Brussels hotel provides complimentary wireless Internet access.
The recreational activities listed below are available either on site or nearby; fees may apply.
Smartflats - Pacific features multilingual staff, limo service, and room service (during limited hours). Wireless Internet access is complimentary.

Smartflats - Pacific is a smoke-free property.

Room service (during limited hours) is available.

Languages

Dutch, English, French, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Limo/town car service

Family friendly

  • Soundproofed rooms

Conveniences

  • Luggage storage

Guest services

  • Multilingual staff

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 5 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Towels provided

Entertainment

  • 80-cm flat-screen TV with satellite channels

Food and drink

  • Limited room service

More

  • Dryer
  • Heating
  • Iron/ironing board on request
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: EUR 25

Special check-in instructions

There is no front desk at this property
Guests must contact the property for check-in information
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation

Access methods

Lockbox

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 4.24 per room, per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out fee: EUR 25 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts major credit cards; cash is not accepted

Property is also known as

Pacific Café Brussels
Pacific Café Hotel
Pacific Café Hotel Brussels
Smartflats Pacific
Pacific Café Hotel
Smartflats - Pacific Hotel
Smartflats - Pacific Brussels
Smartflats - Pacific Hotel Brussels

Smartflats - Pacific Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 77 out of 306 reviews" "
Rating 8 - Good. 123 out of 306 reviews" "
Rating 6 - Okay. 42 out of 306 reviews" "
Rating 4 - Poor. 27 out of 306 reviews" "
Rating 2 - Terrible. 37 out of 306 reviews" "

8.0/10

Cleanliness

7.6/10

Staff & service

5.6/10

Amenities

7.6/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

4/10 Poor

THANH

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

4/10 Poor

THANH

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2024

2/10 Terrible

Jose, Oakton

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay away from this place, all pics are wrong, bathroom smells terrible, sink clogged, no tv remote control
Stayed 2 nights in Nov 2023

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, amenities
Great location and easy access. However my room was on the top floor and the floor was very warped. The floor buckled about 6 inches high, a huge tripping issues which i tripped on several times but thankfully caught myself before falling. Very dangerous in the night, so i left the light on all night. They need to takecare of this asap. I was shocked they could even rent a room like that.
Stayed 1 night in Nov 2023

2/10 Terrible

Maximiliano

Business traveler
Disliked: Staff & service, room comfort
Terrible time
Horrible experience. Never again. No customer service. Calling 5 to 6 times and no answer Did not get a key card for the light so I hardly saw anything. Have to use my.mobile Never again and be aware
Stayed 1 night in Nov 2023

6/10 Okay

Mort

Business traveler
Liked: Cleanliness
Disliked: Property conditions & facilities
The place was clean and very conveniently located in central Brussels. Two issues: 1. the website said I would get the access codes 1-week before arriving. When they didn't come I queried and was told it would be 2-days before arrival. When they didn't come I was told it would be 1-day before arrival. Since I was leaving for Brussels on that day, it was very anxiety-producing. The access codes did arrive on the day I left. The managers need to get their information straight and 1-day before is unacceptable. 2. The wifi was very poor, even for email. I wouldn't stay there again because of that.
Stayed 3 nights in Oct 2023

8/10 Good

Jessie James

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Jamie

Liked: Cleanliness
Overall a great location. The room was good and comfortable. I would have given it 5 stars but the room access information was incorrect causing confusion and a delay in getting into the room, as well as addirional cost for international phone calls and data. They had given me a 'keybox' code, of which there are several outside and inside. The code did not work on any of them. After contacting them rhey indicated that the code was to be entered on the door handle which had tiny little buttons that were easy to miss. The other star was lost due some of the power receptacles and lights in the room not working.
Stayed 4 nights in Oct 2023

4/10 Poor

Nolan

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The property was generally in good shape, but two major factors made it a bad experience. First the wifi was completely unusable. Second, the window blinds did not work, and the shower door directly faces the window, with fully transparent glass and no curtain, so neighboring buildings can see everything.
Stayed 1 night in Oct 2023

8/10 Good

maria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La pieza estaba muy limpia..
Stayed 4 nights in Sep 2023

2/10 Terrible

Abdulla

Stayed 1 night in Sep 2023

2/10 Terrible

Bengt

Disliked: Cleanliness, staff & service, property conditions & facilities
This is not a hotel. It’s an apartment that is used as a hotel. No elevator (6 floors), no actual lobby or person, person who manages the support email is not very responsive. Sent email showing the broken bed and I’m still waiting for a reply on what to do. Luckily, I was able to get Orbitz to relocate me to a real hotel. Save your money and go elsewhere. NH Hotel Arenberg is a great option.
Stayed 5 nights in Jul 2023

6/10 Okay

Mary

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
This property is located in a perfect area. The shower however was broken and only had scalding hot water. There was also a thermostat for AC but it was not working, luckily the windows open at night are helpful. We notified the property and had a technician come for the shower, but nothing was done after that and we weren’t communicated with after he left. we had to use water bottles with sink water to shower just so we didn’t burn ourselves. Every other aspect of the property was great minus this problem!
Stayed 2 nights in Jun 2023

6/10 Okay

Jennifer

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Jun 2023

4/10 Poor

Isandre

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in May 2023

2/10 Terrible

Kyriakos

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

8/10 Good

Simon

Traveled with partner
Liked: Cleanliness, staff & service
Flat was as needed but more lighting would have been good and ac was not working

4/10 Poor

Coe

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The unit was nice. Eco-friendly, yes, didn't even have lights in the bathroom. Had to move a lamp to the bathroom for light. Called for assistance, received a call back, but nothing was done. I guess that's what eco-friendly is all about.
Stayed 2 nights in Oct 2022

2/10 Terrible

Michael

Stayed 1 night in Aug 2022

8/10 Good

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2022

10/10 Excellent

Liam

Stayed 2 nights in Jul 2022

4/10 Poor

Pedro

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
A/C was broken, shower was broken and we didn’t receive and explanation, fix or compensation.
Stayed 2 nights in Jul 2022

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Good place
The room is clean and location is very good. It is right in the center, close to restaurants and entertainment. The problem was to check in as there is no person on site. They send you a code and i got mine in the email spam. We had to call the place using expensive roaming rates. Also be aware luggage storage is in the different location, you have to walk 30 mins with luggage to get to the place.
Stayed 2 nights in Jun 2022

4/10 Poor

Matthew

Disliked: Staff & service, property conditions & facilities
No hot water for entire 3 days we were there. Nearly impossible to contact management. They hung up on me when I finally contacted them. Did not respond to email asking for refund.
Stayed 2 nights in May 2022