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The Hotel

4.0 star property

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Photo gallery for The Hotel

Exterior
Sauna, steam room, body treatments, hot stone massages
Sauna, steam room, body treatments, hot stone massages
Front of property - evening/night
Panorama Suite (lounge access) | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Parking available

Explore the area

Map
38 Boulevard de Waterloo, Brussels, 1000
  • Place du Grand Sablon
    ‪7 min walk‬
  • Royal Palace of Brussels
    ‪9 min walk‬
  • La Grand Place
    ‪17 min walk‬
  • Brussels (BRU-Brussels - National)
    ‪32 min drive‬

Room options

View all photos for Deluxe Panorama (lounge access)

Deluxe Panorama (lounge access) | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Deluxe Panorama (lounge access)

  • City view
  • 269 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Vista Room

Superior Vista Room | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Superior Vista Room

  • City view
  • 291 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Twin Room

Superior Twin Room | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Superior Twin Room

  • City view
  • 269 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Panorama Suite (lounge access)

Panorama Suite (lounge access) | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Panorama Suite (lounge access)

  • City view
  • 538 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Double Room

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Superior Double Room

  • City view
  • 269.1 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Panorama corner (lounge access)

Deluxe Panorama corner (lounge access) | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Deluxe Panorama corner (lounge access)

  • City view
  • 291 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Splendour Suite (lounge access)

Splendour Suite (lounge access) | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Splendour Suite (lounge access)

  • City view
  • 1011 sq ft
  • Sleeps 3
  • 1 King Bed

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About this property

The Hotel

4-star hotel in Upper Town
A full-service spa, a restaurant, and a fitness center are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a bar/lounge, a conference center, and self parking. Housekeeping is available on request.
The Hotel offers 422 accommodations with minibars and laptop-compatible safes. Beds feature Egyptian cotton sheets and premium bedding. Smart televisions come with satellite channels. Bathrooms include bathtubs or showers, bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include espresso makers and complimentary bottled water. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The Urban Spa by CODAGE has 2 treatment rooms. Services include deep-tissue massages, hot stone massages, facials, and body treatments. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

The Hotel features a full-service spa and a fitness center. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

Event facilities measuring 17222 square feet (1600 square meters) include a conference center. This luxury hotel also offers spa services, a vending machine, and multilingual staff. Onsite parking is available (surcharge), along with a car charging station.

The Hotel is a smoke-free property.

Full breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:00 AM and 11:00 AM.
The Iris - Overlooking the garden, this restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Dutch, English, French, German, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Secured, covered self parking on site (EUR 35 per day)

Food and drink

  • Full breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; EUR 32 for adults and EUR 32 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • The Iris

Things to do

  • Art gallery
  • Bicycle rentals
  • Full-service spa
  • Gym

Family friendly

  • In-room crib
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 12 meeting rooms
  • Conference center (17,222 square feet of space)

Full-service spa

  • 2 treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (217 inch wide door)
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 27 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1969
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Free crib

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Smart TV with satellite channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free daily newspapers
  • Iron/ironing board on request
  • Laptop-compatible safe
  • LED lighting
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 30 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 70 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 4.24 per room, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately EUR 32 for adults and EUR 32 for children
  • Covered self parking fee: EUR 35 per day
  • Pet fee: EUR 30 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: EUR 70 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 16 years old are not allowed in the spa

National rating

Hotelstars Union assigns an official star rating for properties in Belgium. This property is rated 4 stars.

Property is also known as

Hotel Brussels
The Hotel Hotel
The Hotel Brussels
The Hotel Hotel Brussels

The Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 759 out of 1187 reviews
Rating 8 - Good. 283 out of 1187 reviews
Rating 6 - Okay. 77 out of 1187 reviews
Rating 4 - Poor. 33 out of 1187 reviews
Rating 2 - Terrible. 35 out of 1187 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Really good but few issues to fix to make perfect

Hotel reception staff lovely and housekeeping great. Very difficult contacting reception by phone from room (strange AI system). WhatsApp help a bit slow and unresponsive. Restaurant OK but chicken undercooked and I would have liked more choice of dishes. Room service offering is sparse. Ordering room service breakfast is a disaster (no card, online system not working, hard to call them, inattentive taking order, order was wrong every time and no interest in catering for allergies.). Spa is very basic token offering of a sauna and steam room (which is nice temperature and clean, but changing room smelled of urine at the time I visited). Panorama lounge a nice extra touch but would like it open later until midnight. Showers have water limiter fitted which makes them quite slow and much harder to use. Fab views. Choose a corner room for the best views. Air con reasonably good.
Stayed 2 nights in Feb 2025

8/10 Good

Bruce

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view Nicely appointed room Great breakfast Security latch and room doorframe broken
Stayed 2 nights in Jan 2025

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

3 days in Brussels, The Hotel makes it a pleasure!

From check in to check out, the hotel 🏨 s delightfully a pleasant experience. Looking forward to our next visit. The location is central to all areas for touring and exploring. What a great city!
Stayed 1 night in Jan 2025

10/10 Excellent

Cecilia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Reliable, good breakfast and comfortable room.

Good stay. Nice room with good ambience. Always stay here when in Brussels.
Stayed 2 nights in Jan 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Terri

Stayed 1 night in Jan 2025

6/10 Okay

Meyer

Business traveler
Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 1 night in Jan 2025

10/10 Excellent

Frederik

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with fantastic view. We will be coming back next time we are here for business
Stayed 1 night in Jan 2025

10/10 Excellent

Millie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

Evonne Yee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our experience at the hotel was excellent. The front desk staff was very helpful—when we had trouble charging our EV in the car park, he came downstairs with us and manually fixed the issue. The room was clean, comfortable, and quiet, which made it easy to get two nights of good sleep.
Stayed 2 nights in Jan 2025

10/10 Excellent

Marion

Stayed 1 night in Jan 2025

10/10 Excellent

Benjamin

Stayed 1 night in Jan 2025

10/10 Excellent

Rameen

Stayed 1 night in Dec 2024

10/10 Excellent

Eiji

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Anthony

Stayed 1 night in Dec 2024

10/10 Excellent

Danielle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast in the morning was amazing! Simply delicious and so many options! Best part of the stay.
Stayed 2 nights in Dec 2024

8/10 Good

Olga, Spokane

Liked: Cleanliness, staff & service, property conditions & facilities
Overall I would recommend this hotel. The only thing I don't like is breakfast. It's very overpriced.
Stayed 1 night in Dec 2024

10/10 Excellent

EUNJU

Stayed 1 night in Dec 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic stay

First class hotel. Room very clean. Bed and pillows very comfortable. Amazing view of the city from both the lounge and room. Staff amazing so courteous helpful and friendly. Breakfast was fantastic the best buffet breakfast I have ever had in Europe. The restaurant again the same as breakfast was amazing. Hospitality is clearly something this hotel staff want to provide to their guest and I will definitely stay here again as my only hotel choice for Brussels
Stayed 2 nights in Dec 2024

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Always stay here and like the convenience and the amenities. Always have a great breakfast. The room this time was incredibly hot and fan provided didn’t make any difference. I was offered a room move but it was late in the evening when I was going out. Will stay again and ask for room with window that can be opened next time.
Stayed 2 nights in Dec 2024

10/10 Excellent

Matthew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A Perfect Stay at The Hotel, Brussels – 5 Stars All Around! From the moment we arrived early on the Eurostar, our stay at The Hotel in Brussels was nothing short of spectacular. Despite arriving at 10:30am, we were warmly welcomed and able to check into our stunning corner suite, offering breathtaking views of the city. To kick off our trip, we celebrated with champagne delivered to our room—a moment of pure luxury! For dinner, we visited the iconic Belga Queen for incredible steak and fish. A highlight was being invited to explore the vault below the restaurant—an unforgettable experience that alone is worth the visit. Back at the hotel, the breakfast exceeded all expectations. The variety was fantastic, with healthy fruit options, excellent coffee, and so much more. Each day, we made full use of the gym, sauna, and steam room—where the views from the sauna are simply unbeatable. One evening, we ventured to what we were told is the only casino in Brussels, paired with a rooftop bar above. With cheese fondue and red wine keeping us warm, it was a cozy and memorable experience. The city’s charm was on full display at the Grand Place square, where the architecture left us in awe, and the Christmas markets added a magical touch. To top it all off, we met so many kind and beautiful people, making this trip even more special. This will now become an annual destination for us—thank you, Brussels, and thank you, The Hotel, for an unforgettable stay!
Stayed 2 nights in Dec 2024

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Brussels Dec-24

Really good hotel with close proximity to everything to so in Brussels
Stayed 1 night in Dec 2024

10/10 Excellent

Rebecca

Stayed 2 nights in Nov 2024

10/10 Excellent

Philippe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic

Very helpful and polite staff, service provided very good.
Stayed 3 nights in Dec 2024