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The Hotel

4.0 star property

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Photo gallery for The Hotel

Exterior
Reception
Sauna, steam room, body treatments, hot stone massages
Breakfast, lunch, dinner served; garden views
Deluxe Panorama (lounge access) | Egyptian cotton sheets, premium bedding, in-room safe, desk

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Pet friendly
  • Free WiFi
  • Air conditioning
$204
includes taxes & fees
Jan 30 - Jan 31

Explore the area

View in a map
38 Boulevard de Waterloo, Brussels, 1000
  • Place, Avenue Louise
    ‪3 min walk‬
  • Place, Place du Grand Sablon
    ‪7 min walk‬
  • Place, Royal Palace of Brussels
    ‪9 min walk‬
  • Airport, Brussels (BRU-Brussels - National)
    ‪14 min drive‬

Room options

View all photos for Deluxe Panorama (lounge access)

Deluxe Panorama (lounge access) | Egyptian cotton sheets, premium bedding, in-room safe, desk

Deluxe Panorama (lounge access)

8.8 out of 10
Excellent
(24 reviews)
  • City view
  • 269 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Panorama Suite (lounge access)

Panorama Suite (lounge access) | Egyptian cotton sheets, premium bedding, in-room safe, desk

Panorama Suite (lounge access)

7.6 out of 10
Good
(5 reviews)
  • City view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Double Room

Egyptian cotton sheets, premium bedding, in-room safe, desk

Superior Double Room

9.2 out of 10
Wonderful
(87 reviews)
  • City view
  • 269 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Vista Room

Superior Vista Room | Egyptian cotton sheets, premium bedding, in-room safe, desk

Superior Vista Room

8.8 out of 10
Excellent
(36 reviews)
  • City view
  • 291 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Panorama corner (lounge access)

Deluxe Panorama corner (lounge access) | Egyptian cotton sheets, premium bedding, in-room safe, desk

Deluxe Panorama corner (lounge access)

8.4 out of 10
Very good
(11 reviews)
  • City view
  • 291 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Twin Room

Superior Twin Room | Egyptian cotton sheets, premium bedding, in-room safe, desk

Superior Twin Room

9.4 out of 10
Exceptional
(20 reviews)
  • City view
  • 269 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Splendour Suite (lounge access)

Splendour Suite (lounge access) | Egyptian cotton sheets, premium bedding, in-room safe, desk

Splendour Suite (lounge access)

  • City view
  • 1011 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Double Room

Egyptian cotton sheets, premium bedding, in-room safe, desk

Superior Double Room

  • Sleeps 2

View all photos for Superior Twin Room

Egyptian cotton sheets, premium bedding, in-room safe, desk

Superior Twin Room

  • Sleeps 2

View all photos for Superior Vista Room

Egyptian cotton sheets, premium bedding, in-room safe, desk

Superior Vista Room

  • Sleeps 2

View all photos for Deluxe Panorama Room

Egyptian cotton sheets, premium bedding, in-room safe, desk

Deluxe Panorama Room

  • Sleeps 2

View all photos for Deluxe Panorama Corner Room

Egyptian cotton sheets, premium bedding, in-room safe, desk

Deluxe Panorama Corner Room

  • Sleeps 2

View all photos for Panorama Suite

Egyptian cotton sheets, premium bedding, in-room safe, desk

Panorama Suite

  • Sleeps 2

View all photos for Splendor Suite

Egyptian cotton sheets, premium bedding, in-room safe, desk

Splendor Suite

  • Sleeps 2

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Exterior
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About this property

The Hotel

4-star hotel in Quartier du Sablon - Zavelwijk
A full-service spa, a restaurant, and a 24-hour fitness center are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a bar/lounge, a conference center, and self parking. Housekeeping is available on request.
The Hotel offers 423 accommodations with laptop-compatible safes and espresso makers. Beds feature Egyptian cotton sheets and premium bedding. Smart televisions come with satellite channels. Bathrooms include bathtubs or showers, bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily. Renovation of all guestrooms was completed in July 2025.

Recreational amenities at the hotel include a 24-hour fitness center.
Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include deep-tissue massages, hot stone massages, facials, and body treatments. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

The Hotel features a full-service spa and a 24-hour fitness center. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

Event facilities measuring 17222 square feet (1600 square meters) include a conference center. This luxury hotel also offers a vending machine, multilingual staff, and tour/ticket assistance. Onsite parking is available (surcharge), along with a car charging station.

The Hotel is a smoke-free property.

Full breakfasts are available for a surcharge on weekdays between 7:00 AM and 10:00 AM and on weekends between 7:00 AM and 11:00 AM.
The Iris - Overlooking the garden, this restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Secured, covered self parking on site (EUR 35 per day)

Food and drink

  • Full breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; EUR 32 for adults and EUR 32 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • The Iris

Things to do

  • 24-hour gym
  • Art gallery
  • Full-service spa

Family friendly

  • In-room crib
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 12 meeting rooms
  • Conference center (17,222 square feet of space)

Full-service spa

  • 2 treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (217 inch wide door)
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 27 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1969
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Renovated guestrooms - July 2025
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Free crib

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Smart TV with satellite channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Electric kettle
  • Espresso maker
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free daily newspapers
  • Iron/ironing board on request
  • Laptop-compatible safe
  • LED lighting
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 30 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 70 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 5.30 per room, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately EUR 32 for adults and EUR 32 for children
  • Covered self parking fee: EUR 35 per day
  • Pet fee: EUR 30 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: EUR 70 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 16 years old are not allowed in the spa

National rating

Hotelstars Union assigns an official star rating for properties in Belgium. This property is rated 4 stars.

Property is also known as

Hotel Brussels
The Hotel Hotel
The Hotel Brussels
The Hotel Hotel Brussels

The Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 886 out of 1350 reviews
Rating 8 - Good. 308 out of 1350 reviews
Rating 6 - Okay. 78 out of 1350 reviews
Rating 4 - Poor. 41 out of 1350 reviews
Rating 2 - Terrible. 37 out of 1350 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Peter

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was beautiful and all the staff were really helpful and kind - thanks very much
Stayed 1 night in Oct 2025

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2025

8/10 Good

Didier

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stop with this pseudo high tech nonsense... Keep true and competent human beings at the reception. Your system doesn't work and is a true waste of time. The bed where I was was far from perfect. Everywhere, the impression that The Hotel is cutting costs (except those of our stays of course)!!! Unpleasant. You have nevertheless been saved, once again by the outstanding kindness and quality of your PEOPLE at the check in (given your system's failure), the cleaning team, the restaurant service etc... You remain my favourite in town but watch the downhill trend..
Stayed 2 nights in Oct 2025

10/10 Excellent

Alan

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2025

10/10 Excellent

margaret

Stayed 2 nights in Oct 2025

10/10 Excellent

Eyal

Stayed 1 night in Oct 2025

10/10 Excellent

myriam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was top
Stayed 1 night in Oct 2025

10/10 Excellent

Wendy

Stayed 2 nights in Oct 2025

10/10 Excellent

Joongsoo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2025

10/10 Excellent

Mithun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable room. Nice view.
Stayed 1 night in Oct 2025

4/10 Poor

Gayle

Traveled with family
Disliked: Staff & service, room comfort
V poor , toilets flushing all night , door to toilet & shower ridiculous, tried to send us to very inferior breakfast room with very limited options as busy
Stayed 1 night in Oct 2025

10/10 Excellent

richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room, amazing breakfast and lovely having access to the 25th floor lounge with the amazing views
Stayed 3 nights in Oct 2025

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was immaculately clean and spacious. Location was superb. Wish that the bed was harder. Parking was a breeze - love the convenience below the hotel.
Stayed 2 nights in Oct 2025

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel. Very convenient to get to via Train and so handy to shopping and everything you need.
Stayed 1 night in Oct 2025

10/10 Excellent

Jeremy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2025

10/10 Excellent

Lynne

Stayed 2 nights in Oct 2025

2/10 Terrible

Antoine

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old fashioned
Stayed 1 night in Oct 2025

6/10 Okay

Zymeen

Stayed 4 nights in Sep 2025

8/10 Good

Amy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our room and had a great experience using the hotel spa. We had a not so great experience at the bar. The service was incredibly slow and when we finally got our drinks they brought a white wine when I had ordered a red. Otherwise this was a great location
Stayed 2 nights in Sep 2025

6/10 Okay

Ian, Pulborough

Stayed 2 nights in Sep 2025

8/10 Good

Grace L

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel is centrally located. The staff is friendly and helpful and the food in the Iris, exceptional. I would highly recommend this hotel.
Stayed 5 nights in Sep 2025

8/10 Good

Andrew Joseph William, Washington

Stayed 1 night in Sep 2025

8/10 Good

Todd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place was clean, staff was very nice, the spa made the hotel- that part was amazing and well worth the trip (if you like spas) and it’s complimentary. We did have some issues - I booked a facial and the lady was a message therapist, not a professional esthetician. They did fix the issue. She would have been a fantastic message therapist, but make sure you double confirm your treatment. We had an issue with the shower leaking (had to use serval towels each morning to clean it up), we didn’t tell the hotel, but we told the cleaning lady so she didn’t think we were crazy people and using all of their towels. The lights went out mid- day one day on our floor (it lasted a few hours and we had to wait to get ready (not their fault, but sucked). The keys stopped working a few times and we had to go down to get new keys (little frustrating). They had to move us because we stayed in a room initially right under the gym- people started working out super early and slammed weights down, (not just once or twice) continuously. I do have to say that even with all of these issues, we did enjoy our stay and would recommend this hotel. I would suggest a little more attention in the lounge area-people had to wait sometimes for wine and food. The only had a few wine glasses and people had to use a not so good alternative for wine.
Stayed 2 nights in Sep 2025

8/10 Good

Kalpana

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Sauna etc and views of the City!
Stayed 6 nights in Sep 2025

8/10 Good

NAUSSER

Liked: Cleanliness, staff & service, property conditions & facilities
The house keeping can be a little more improved.
Stayed 7 nights in Sep 2025