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Holiday Inn Bucaramanga Cacique by IHG

3.5 star property

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Photo gallery for Holiday Inn Bucaramanga Cacique by IHG

Outdoor pool
Suite, 1 King Bed, Non Smoking | Living room | TV, pay movies
2 restaurants, breakfast, lunch, dinner served; international cuisine
1 bedroom, premium bedding, down comforters, minibar
2 bars/lounges, rooftop bar

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Spa
  • Bar
  • Parking included
  • Gym

Explore the area

Map
Transversal Oriental Con Calle 93, Bucaramanga, Santander, 68001
  • Cacique Shopping Mall
    ‪1 min walk‬
  • Cabecera Shopping Mall
    ‪2 min drive‬
  • Clínica Foscal Internacional
    ‪4 min drive‬
  • Bucaramanga (BGA-Palonegro Intl.)
    ‪16 min drive‬

Room options

View all photos for Premium Room

1 bedroom, premium bedding, down comforters, minibar

Premium Room

10.0 out of 10
Exceptional
(2 reviews)
  • 324 sq ft
  • City view
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 King Bed (High Floor)

1 bedroom, premium bedding, down comforters, minibar

Standard Room, 1 King Bed (High Floor)

10.0 out of 10
Exceptional
(1 review)
  • 316 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

1 bedroom, premium bedding, down comforters, minibar

Standard Room

9.0 out of 10
Wonderful
(8 reviews)
  • Sleeps 2
  • 1 Twin Bed

View all photos for Suite, 1 Bedroom (Walk-In Shower)

Suite, 1 Bedroom (Walk-In Shower) | 1 bedroom, premium bedding, down comforters, minibar

Suite, 1 Bedroom (Walk-In Shower)

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible

Standard Room, 1 Queen Bed, Accessible | 1 bedroom, premium bedding, down comforters, minibar

Standard Room, 1 Queen Bed, Accessible

9.4 out of 10
Exceptional
(3 reviews)
  • 436 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | 1 bedroom, premium bedding, down comforters, minibar

Standard Room, 2 Double Beds

9.4 out of 10
Exceptional
(25 reviews)
  • 324 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed

1 bedroom, premium bedding, down comforters, minibar

Standard Room, 1 King Bed

9.4 out of 10
Exceptional
(24 reviews)
  • 324 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds (High Floor)

1 bedroom, premium bedding, down comforters, minibar

Standard Room, 2 Double Beds (High Floor)

10.0 out of 10
Exceptional
(1 review)
  • 324 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | 1 bedroom, premium bedding, down comforters, minibar

Suite, 1 Bedroom

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

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4.6 out of 5, Wonderful, (999)
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The price is $78 total
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About this property

Holiday Inn Bucaramanga Cacique by IHG

3.5-star Bucaramanga hotel, connected to a shopping center in Sotomayor
2 restaurants, a full-service spa, and an outdoor pool are available at this hotel. Free WiFi in public areas and free valet parking are also provided. Other amenities include 2 bars/lounges, a 24-hour health club, and a poolside bar.
Holiday Inn Bucaramanga Cacique by IHG offers 190 air-conditioned accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Beds feature down comforters and premium bedding. A pillow menu is available. Televisions come with premium cable channels and pay movies. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a 24-hour health club and a steam room.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Sol & Vida. Services include massages. The spa is open daily.
In addition to a full-service spa, Holiday Inn Bucaramanga Cacique by IHG features an outdoor pool and a 24-hour health club. Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include 2 bars/lounges and a poolside bar. A computer station is located on site and wired and wireless Internet access is complimentary.

Business-related amenities at this 3.5-star property consist of a 24-hour business center and meeting rooms. This family-friendly hotel also offers a children's pool, a steam room, and spa services. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Onsite self parking and valet parking are complimentary.

Holiday Inn Bucaramanga Cacique by IHG has designated areas for smoking.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 6 AM and 10:00 AM.
1622 Restaurant - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Bucayba GastroBar - This poolside rooftop bar specializes in international cuisine and serves dinner only. Open daily.
Piatti dal Cielo - This fine-dining restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.
24-hour room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free offsite parking
  • 24-hour roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:00 AM to 10:00 AM for a fee: COP 34,000 for adults and COP 20,800 for children
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • 1622 Restaurant
  • Bucayba GastroBar
  • Piatti dal Cielo

Things to do

  • 24-hour health club
  • Children's pool
  • Full-service spa
  • Outdoor pool
  • Playground
  • Shopping
  • Steam room
  • TV in common areas

Family friendly

  • Art supplies
  • Babysitting (surcharge)
  • Children's pool
  • Children's toys
  • In-room crib
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Conference center (4,176 square feet of space)
  • Meeting rooms

Outdoors

  • Terrace

Full-service spa

  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 1 building
  • 18 floors
  • Ballroom
  • Banquet hall
  • Built in 2013
  • Communal living room
  • Designated smoking areas (fines apply)
  • Reception hall

Room amenities

Bedroom

  • Down comforter
  • Free crib
  • Pillow menu
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Pay movies
  • TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Mini-fridge
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 4:00 AM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 1 PM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately COP 34000 for adults and COP 20800 for children
  • Airport shuttle fee: COP 40000 per vehicle (one-way, maximum occupancy 2)
  • Airport shuttle fee per child: COP 40000 (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector and a security system
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Pool access available from 10:00 AM to 6:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Bucaramanga
Holiday Inn Bucaramanga Cacique
Holiday Inn Cacique
Holiday Inn Cacique Hotel
Holiday Inn Cacique Hotel Bucaramanga
Holiday Inn Bucaramanga Cacique Hotel

Holiday Inn Bucaramanga Cacique by IHG Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 638 out of 867 reviews
Rating 8 - Good. 162 out of 867 reviews
Rating 6 - Okay. 37 out of 867 reviews
Rating 4 - Poor. 15 out of 867 reviews
Rating 2 - Terrible. 15 out of 867 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

2/10 Terrible

Jesse

Traveled with family
Disliked: Cleanliness, staff & service

Missing items

Missing items from the room
Stayed 2 nights in Mar 2025

8/10 Good

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel to spend the day.
Stayed 1 night in Apr 2025

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best service everything
Stayed 3 nights in Jan 2025

8/10 Good

Neil, Telkwa

Liked: Cleanliness, staff & service, property conditions & facilities
Convienient for shopping and central
Stayed 3 nights in Apr 2025

2/10 Terrible

Andres, Helsinki

Stayed 1 night in Mar 2025

10/10 Excellent

JEFFERSON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 5 nights in Mar 2025

10/10 Excellent

Raphael, columbia heights

Liked: Cleanliness, property conditions & facilities
In the mall
Stayed 3 nights in Mar 2025

10/10 Excellent

Maria, Midlothian

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service. The front desk, the bar, the spa, the restaurant. Thank you all for making my vacations a wonderful experience!!
Stayed 2 nights in Mar 2025

10/10 Excellent

Kathleen

Liked: Cleanliness, amenities, property conditions & facilities
Good breakfast. Nice view from top.
Stayed 1 night in Mar 2025

8/10 Good

Jose

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 7 nights in Mar 2025

10/10 Excellent

DAVID

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly attentive staff, exceptionally gorgeous facility. Rooftop pool and bar were amazing, lobby was impressive, room was exceptional, and literally next to the shopping center.....nothing bad to say.
Stayed 1 night in Mar 2025

8/10 Good

luis

Liked: Cleanliness, amenities, property conditions & facilities
Very convenient next to the shopping center. Nice pool and decent breakfast. No one helps you with your luggage when checking in and internet is not strong.
Stayed 9 nights in Mar 2025

10/10 Excellent

Arturo, CLEARWATER

Stayed 1 night in Mar 2025

10/10 Excellent

Ismail

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent.
Stayed 1 night in Feb 2025

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities
Awsome
Stayed 1 night in Feb 2025

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great experience! Frank and Deisy made my experience very pleasant with their help and support. The mall is right there so it’s very convenient! The food was great! I highly recommend this hotel.
Stayed 10 nights in Jan 2025

10/10 Excellent

Herman

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Definitely I will be back

This Hotel is amazing
Stayed 6 nights in Jan 2025

10/10 Excellent

Raphael, columbia heights

Traveled with group
Liked: Amenities, property conditions & facilities
Great property
Stayed 1 night in Jan 2025

6/10 Okay

Eva

Stayed 3 nights in Jan 2025

10/10 Excellent

Elijah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 3 nights in Jan 2025

10/10 Excellent

Raphael, columbia heights

Stayed 1 night in Jan 2025

10/10 Excellent

Koffi, Houston

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

Alejandro

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything
Stayed 4 nights in Dec 2024

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing!
Stayed 3 nights in Jan 2025

4/10 Poor

natasha

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
very bad expensive place that stole my medicine I need to take for my condition. They even stole face mask. It is not safe to go and noisy party atmosphere not good.
Stayed 5 nights in Dec 2024