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Hotel Dann Carlton Bucaramanga

4.0 star property

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Photo gallery for Hotel Dann Carlton Bucaramanga

Sundeck
Interior entrance
Porch
Indoor spa tub
2 restaurants, breakfast, lunch served; local and international cuisine

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Pet friendly
$95
Dec 12 - Dec 13

Explore the area

View in a map
Calle 47 No 28-83, Bucaramanga, Santander, 680003
  • Place, San Pio Park
    ‪2 min walk‬
  • Place, Las Palmas Park
    ‪2 min walk‬
  • Place, Cabecera Shopping Mall
    ‪6 min walk‬
  • Airport, Bucaramanga (BGA-Palonegro Intl.)
    ‪15 min drive‬

Room options

View all photos for Standard Double Room, 1 Queen Bed with Sofa bed

Standard Double Room, 1 Queen Bed with Sofa bed | Premium bedding, minibar, in-room safe, individually decorated

Standard Double Room, 1 Queen Bed with Sofa bed

9.4 out of 10
Exceptional
(41 reviews)
  • 358 sq ft
  • City view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Superior Double Room, 1 King Bed with Sofa bed

Superior Double Room, 1 King Bed with Sofa bed | Premium bedding, minibar, in-room safe, individually decorated

Superior Double Room, 1 King Bed with Sofa bed

10.0 out of 10
Exceptional
(14 reviews)
  • 466 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Twin Room, 2 Double Beds

Standard Twin Room, 2 Double Beds | View from room

Standard Twin Room, 2 Double Beds

10.0 out of 10
Exceptional
(12 reviews)
  • 416 sq ft
  • City view
  • Sleeps 5
  • 2 Double Beds

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About this property

Hotel Dann Carlton Bucaramanga

4-star hotel in Sotomayor
2 restaurants, a full-service spa, and an outdoor pool are available at this smoke-free hotel. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a fitness center, a bar/lounge, and a snack bar/deli are onsite.
Hotel Dann Carlton Bucaramanga offers 135 air-conditioned accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Beds feature premium bedding. LCD televisions come with satellite channels. Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers.

This Bucaramanga hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

An outdoor pool and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.
Elixia Spa has massage/treatment rooms and couples treatment room(s). Services include facials and body treatments. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Children under 3 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

In addition to a full-service spa, Hotel Dann Carlton Bucaramanga features an outdoor pool and a hot tub. Dining is available at one of the hotel's 2 restaurants. The property also offers a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A complimentary breakfast is offered each morning. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities at this 4-star property consist of a 24-hour business center and meeting rooms. Event facilities measuring 5264 square feet (489 square meters) include a conference center. This business-friendly hotel also offers a fitness center, a sauna, and a rooftop terrace. For a surcharge, a shuttle from the hotel to the airport (available 24 hours) is offered to guests. Limited complimentary onsite parking is available on a first-come, first-served basis.

Hotel Dann Carlton Bucaramanga is a smoke-free property.

A complimentary full breakfast is served each morning between 6:00 AM and 10:00 AM.
City View - This poolside family restaurant specializes in local and international cuisine and serves breakfast, lunch, dinner, and light fare. A children's menu is available.
Taikinsa - This restaurant specializes in sushi and serves lunch, dinner, and light fare. A children's menu is available. Reservations are required. Open daily.
Dann Carlton Cafe Bar - This café serves breakfast and light fare. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour airport drop-off shuttle on request for a surcharge
  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Free full breakfast available daily 6:00 AM to 10:00 AM
  • 2 restaurants
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • City View
  • Dann Carlton Cafe Bar
  • Taikinsa

Things to do

  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor pool
  • Piano
  • Sauna
  • Steam room
  • Stereo

Family friendly

  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Conference center (5,264 square feet of space)
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hydrotherapy
  • Massage
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet

More

  • 1 building
  • 13 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Built in 1996
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Living plant wall
  • Local artist showcase
  • Local culture and ecosystem education
  • Rooftop garden
  • Smoking not allowed
  • Traditional architecture
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Free crib
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 1 PM
Late check-out subject to availability
Late check-out fee: COP 190000
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of COP 142800 per pet, per night
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: COP 60000 per vehicle (maximum occupancy 3)
  • Pet fee: COP 142800 per pet, per night
  • Service animals are exempt from fees
  • Late check-out fee: COP 190000 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests traveling with pets must present their pet's current vaccination record.

We should mention

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Pool access available from 7:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa, and guests under 3 years old are only allowed with adult supervision

Property is also known as

Dann Carlton Bucaramanga
Hotel Dann Bucaramanga
Hotel Dann Carlton Bucaramanga

Reviews

Hotel Dann Carlton Bucaramanga Reviews

9.2

Wonderful

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 741 out of 1003 reviews
Rating 8 - Good. 160 out of 1003 reviews
Rating 6 - Okay. 41 out of 1003 reviews
Rating 4 - Poor. 25 out of 1003 reviews
Rating 2 - Terrible. 36 out of 1003 reviews

Reviews

10/10 Excellent

Maximiliano

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Check out is at 1 pm!

Great stay, check out is at 1pm!! So good!
Stayed 1 night in Sep 2025

10/10 Excellent

Julio Cesar

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent accommodation
Stayed 3 nights in Sep 2025

10/10 Excellent

Aldo

Stayed 1 night in Sep 2025

10/10 Excellent

karen, columbia heights

Liked: Amenities
Good
Stayed 1 night in Sep 2025

10/10 Excellent

Gabriel, Houston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service is consistently good. Great location. Restaurants have excellent choices. Small cafe in the lobby area has great deserts and snacks.
Stayed 5 nights in Aug 2025

10/10 Excellent

regina

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was very typical of the region. Enough and with many choices for every taste. Staff is super helpful and friendly, knowledgeable of the area. Taxis available fast and courteous. Excellent room service and burgers top ten but their chocolate cake and velvet cake were a big disappointment.everything else was excellent and can’t wait to stay again.
Stayed 1 night in Aug 2025

10/10 Excellent

Daniel, Oakville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checkout time at 1pm and checkin at 3pm are good and unique times. Very good food at restaurants, great service.
Stayed 1 night in Aug 2025

10/10 Excellent

Fred

Liked: Amenities
Nice hotel
Stayed 5 nights in Aug 2025

8/10 Good

Helga

Liked: Cleanliness, staff & service, property conditions & facilities
Me ha gusta mucho el lugar.
Stayed 4 nights in Aug 2025

10/10 Excellent

Eduardo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. Very comfortable
Stayed 2 nights in Aug 2025

10/10 Excellent

MEYYAPPAN

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Dwayne

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was comfortable, the breakfast buffet was very good. The cleaning staff were excellent. The general staff were kind and helpful. A convenience store was right outside the front door.
Stayed 7 nights in Aug 2025

10/10 Excellent

jairo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel excellent

Escelent all
Stayed 2 nights in Aug 2025

10/10 Excellent

Katya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, excellent breakfast, friendly staff, good food
Stayed 3 nights in Aug 2025

10/10 Excellent

nelson, Winnetka

Stayed 3 nights in Aug 2025

10/10 Excellent

regina

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was awesome, top ten but we order room service and the burgers and the chicken curry were amazing, but the carrot cake and the velvet cake were 000 not good sadly subpar. The people were so kind and helpful and the location is top ten. The breakfast is super good and plenty for anyone and a good representation of the area.
Stayed 2 nights in Aug 2025

10/10 Excellent

Gregory, Severn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I must admit; everything was perfect. The rooms were immaculately cleaned everyday. The bed was made flawlessly; never a wrinkle! I sincerely LOVED the complimentary breakfast...all kinds of options. If I ever need to make amother hotel reservation in Bucaramanga, the Hotel Dann Carlton will be my FIRST & foremost option.
Stayed 7 nights in Aug 2025

10/10 Excellent

Jose

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

morelia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

MORE

Stayed 1 night in Aug 2025

10/10 Excellent

nelson, Winnetka

Stayed 1 night in Aug 2025

10/10 Excellent

Feiber, Calgary

Traveled with family and small children, Traveled with family
Liked: Amenities
Excellent well-established hotel in a nice central area and with a great roooftop pool and restaurant
Stayed 8 nights in Jul 2025

10/10 Excellent

Aleic Timothy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at a few of the Dann properties and always enjoyed. This was no exception. Great location, great staff and accommodations. Food was very good up at the pool restaurant. This is a must stay in the area
Stayed 3 nights in Jul 2025

10/10 Excellent

Marineth

Liked: Cleanliness, staff & service, property conditions & facilities
Genial todo!
Stayed 1 night in Jul 2025

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Stay

This was a very nice stay at a beautiful hotel. Everything was great. A very large and clean room and bathroom. The staff were exceptional. It's in a great area and very quiet at night for some good rest. Thank you to all of the staff for being exceptional hosts. I look forward to staying there again.
Stayed 1 night in Jul 2025

10/10 Excellent

William, St Petersburg

Stayed 1 night in Jul 2025