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Hotel Dann Carlton Bucaramanga

4.0 star property

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Photo gallery for Hotel Dann Carlton Bucaramanga

Relax by the rooftop pool with city and mountain views, surrounded by lounge chairs and umbrellas.
Guests can relax in the spacious lobby, featuring a mix of seating areas and a reception desk with amenities on display.
Relax in a tranquil setting with a large hot tub and expansive city views.
Enjoy a serene dining experience with a scenic mountain view from our outdoor dining area.
Relax in style amidst a spacious lobby with a grand chandelier, comfortable seating, and a beautiful view.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Pet friendly

Explore the area

Map
Calle 47 No 28-83, Bucaramanga, Santander, 680003
  • Cabecera Shopping Mall
    ‪6 min walk‬
  • Canaveral Mall
    ‪18 min walk‬
  • Cacique Shopping Mall
    ‪2 min drive‬
  • Bucaramanga (BGA-Palonegro Intl.)
    ‪15 min drive‬

Room options

View all photos for Standard Twin Room, 2 Double Beds

Standard Twin Room, 2 Double Beds | View from room

Standard Twin Room, 2 Double Beds

9.8 out of 10
Exceptional
(10 reviews)
  • 416 sq ft
  • City view
  • Sleeps 5
  • 2 Double Beds

View all photos for Superior Double Room, 1 King Bed with Sofa bed

Superior Double Room, 1 King Bed with Sofa bed | 1 bedroom, premium bedding, minibar, in-room safe

Superior Double Room, 1 King Bed with Sofa bed

10.0 out of 10
Exceptional
(13 reviews)
  • 466 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Double Room, 1 Queen Bed with Sofa bed

Standard Double Room, 1 Queen Bed with Sofa bed | 1 bedroom, premium bedding, minibar, in-room safe

Standard Double Room, 1 Queen Bed with Sofa bed

9.4 out of 10
Exceptional
(37 reviews)
  • 358 sq ft
  • City view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Double Room Superior

1 bedroom, premium bedding, minibar, in-room safe

Double Room Superior

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 3

View all photos for Twin Room Standard

1 bedroom, premium bedding, minibar, in-room safe

Twin Room Standard

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4

View all photos for Double Room Standard

1 bedroom, premium bedding, minibar, in-room safe

Double Room Standard

8.0 out of 10
Very good
(1 review)
  • Sleeps 3

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4.7 out of 5, Exceptional, (867)
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The price is $103 total
All taxes and fees included in total
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About this property

Hotel Dann Carlton Bucaramanga

4-star hotel in Sotomayor
2 restaurants, a full-service spa, and an outdoor pool are available at this smoke-free hotel. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a fitness center, a bar/lounge, and a snack bar/deli are onsite.
Hotel Dann Carlton Bucaramanga offers 135 air-conditioned accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Beds feature premium bedding. LCD televisions come with satellite channels. Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers.

This Bucaramanga hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

An outdoor pool and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.
Elixia Spa has massage/treatment rooms and couples treatment room(s). Services include facials and body treatments. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Children under 3 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

In addition to a full-service spa, Hotel Dann Carlton Bucaramanga features an outdoor pool and a hot tub. Dining is available at one of the hotel's 2 restaurants. The property also offers a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A complimentary breakfast is offered each morning. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities at this 4-star property consist of a 24-hour business center and meeting rooms. Event facilities measuring 5264 square feet (489 square meters) include a conference center. This business-friendly hotel also offers a fitness center, a sauna, and a rooftop terrace. For a surcharge, a shuttle from the hotel to the airport (available 24 hours) is offered to guests. Limited complimentary onsite parking is available on a first-come, first-served basis.

Hotel Dann Carlton Bucaramanga is a smoke-free property.

A complimentary full breakfast is served each morning between 6:00 AM and 10:00 AM.
City View - This poolside family restaurant specializes in local and international cuisine and serves breakfast, lunch, dinner, and light fare. A children's menu is available.
Taikinsa - This restaurant specializes in sushi and serves lunch, dinner, and light fare. A children's menu is available. Reservations are required. Open daily.
Dann Carlton Cafe Bar - This café serves breakfast and light fare. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
24-hour room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour airport drop-off shuttle on request for a surcharge
  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Free full breakfast available daily 6:00 AM to 10:00 AM
  • 2 restaurants
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • City View
  • Dann Carlton Cafe Bar
  • Taikinsa

Things to do

  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor pool
  • Piano
  • Sauna
  • Steam room
  • Stereo

Family friendly

  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Conference center (5,264 square feet of space)
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hydrotherapy
  • Massage
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet

More

  • 1 building
  • 13 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Built in 1996
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Living plant wall
  • Local artist showcase
  • Local culture and ecosystem education
  • Rooftop garden
  • Smoking not allowed
  • Traditional architecture
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Free crib
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 1 PM
Late check-out subject to availability
Late check-out fee: COP 190000
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of COP 142800 per pet, per night
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: COP 60000 per vehicle (maximum occupancy 3)
  • Pet fee: COP 142800 per pet, per night
  • Service animals are exempt from fees
  • Late check-out fee: COP 190000 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests traveling with pets must present their pet's current vaccination record.

We should mention

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Pool access available from 7:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa, and guests under 3 years old are only allowed with adult supervision

Property is also known as

Dann Carlton Bucaramanga
Hotel Dann Bucaramanga
Hotel Dann Carlton Bucaramanga

Hotel Dann Carlton Bucaramanga Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 720 out of 999 reviews
Rating 8 - Good. 176 out of 999 reviews
Rating 6 - Okay. 44 out of 999 reviews
Rating 4 - Poor. 24 out of 999 reviews
Rating 2 - Terrible. 35 out of 999 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Raphael, columbia heights

Stayed 1 night in Apr 2025

10/10 Excellent

Carolina

Stayed 3 nights in Mar 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Raphael, columbia heights

Stayed 1 night in Apr 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely building, safe location
Stayed 1 night in Mar 2025

10/10 Excellent

jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and beautiful property. The staff was very helpful and cordial
Stayed 3 nights in Apr 2025

10/10 Excellent

Wilmer

Stayed 13 nights in Mar 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Mar 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

6/10 Okay

Marrue

Disliked: Cleanliness, property conditions & facilities
We entered to the country with biometric system - no passport stamp- and they dont know how to process and charged ud the national taxes. Service at restaurants at night were so slow. 20 minutes to bring just water and a drink
Stayed 3 nights in Mar 2025

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel
Stayed 2 nights in Mar 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

10/10 Excellent

Michael

Stayed 1 night in Mar 2025

6/10 Okay

Horace Dudley

Liked: Cleanliness, property conditions & facilities
The problem my head was I was trying to get some face towels and it took me five times to ask to get them
Stayed 4 nights in Mar 2025

8/10 Good

mossa

Business traveler
Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

Pablo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Guillermo, Miami

Liked: Cleanliness, staff & service, property conditions & facilities
Service great, excellent food, comfortable room and nice spa.
Stayed 6 nights in Mar 2025

2/10 Terrible

María Fernanda

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

10/10 Excellent

Nidia

Stayed 2 nights in Feb 2025

10/10 Excellent

Víctor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Feb 2025

10/10 Excellent

Nubia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 2 nights in Feb 2025

10/10 Excellent

Zaida

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, nice staff and the terrace area is amazing!
Stayed 5 nights in Feb 2025

10/10 Excellent

Lucia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Ricardo D

Stayed 14 nights in Feb 2025

10/10 Excellent

Luc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel Dann Carlton Bucaramanga made my top-tier of accommodations of anywhere I've stayed in the world. The staff is phenomenal and friendly, the area of the hotel is likely the most central to food, dining, and nightlife in Bucaramanga, and the entire stay was as clean and quiet as one could as for. 10/10
Stayed 16 nights in Jan 2025