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Hotel La Serrania

3.0 star property

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Photo gallery for Hotel La Serrania

Outdoor pool
Lobby sitting area
Reception hall
Interior
Front of property - evening/night

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Hot Tub
  • Pool
  • Breakfast included
  • Room service
  • Air conditioning

Explore the area

Map
Calle 33 No 30-26, Bucaramanga, Santander, 680002
  • Canaveral Mall
    ‪8 min walk‬
  • Cabecera Shopping Mall
    ‪18 min walk‬
  • Alfonso Lopez Stadium
    ‪2 min drive‬
  • Bucaramanga (BGA-Palonegro Intl.)
    ‪16 min drive‬

Room options

View all photos for Twin Room

Twin Room | Minibar, in-room safe, desk, iron/ironing board

Twin Room

  • 237 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Double Room

Double Room | Minibar, in-room safe, desk, iron/ironing board

Double Room

  • 215 sq ft
  • Sleeps 1
  • 1 Double Bed

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About this property

Hotel La Serrania

3-star Bucaramanga hotel with restaurant
This smoke-free hotel features an outdoor pool, a restaurant, and a bar/lounge. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a snack bar/deli, a sauna, and a 24-hour business center are onsite.
Hotel La Serrania offers 41 air-conditioned accommodations with minibars and safes. Cable television is provided. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers.

This Bucaramanga hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided daily.

An outdoor pool and a hot tub are on site. Other recreational amenities include a sauna.
In addition to an outdoor pool, Hotel La Serrania provides a hot tub and a sauna. Dining options at the hotel include a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A complimentary breakfast is offered. A computer station is located on site and wireless Internet access is complimentary.

This 3-star property offers access to a 24-hour business center and meeting rooms. Event facilities measuring 50 square feet (5 square meters) include conference space. This business-friendly hotel also offers a terrace, multilingual staff, and tour/ticket assistance. Complimentary self parking is available on site.

Hotel La Serrania is a smoke-free property.

Guests are offered a complimentary buffet breakfast.
Timara - This restaurant specializes in international cuisine.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free buffet breakfast
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Timara

Things to do

  • Hot tub
  • Outdoor pool
  • Sauna

Family friendly

  • Babysitting (surcharge)
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • 50 square feet of conference space
  • Computer station
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 7 floors
  • Built in 2011
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 1:00 PM
Late check-out subject to availability
Late check-out fee: COP 60000

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We have included all charges provided to us by the property.

Optional extras

  • Late check-out fee: COP 60000 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Only registered guests are allowed in the guestrooms

Property is also known as

La Serrania Casa de Huespedes
La Serrania Casa de Huespedes Bucaramanga
La Serrania Casa de Huespedes Hotel
La Serrania Casa de Huespedes Hotel Bucaramanga
Hotel Serrania Bucaramanga
Hotel Serrania
Serrania Bucaramanga
Hotel La Serrania Hotel
Hotel La Serrania Bucaramanga
Hotel La Serrania Hotel Bucaramanga

Hotel La Serrania Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 149 out of 267 reviews
Rating 8 - Good. 91 out of 267 reviews
Rating 6 - Okay. 20 out of 267 reviews
Rating 4 - Poor. 4 out of 267 reviews
Rating 2 - Terrible. 3 out of 267 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

7.4/10

Amenities

9.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice people very friendly they really care about the visitors
Stayed 14 nights in Jan 2023

6/10 Okay

SANJEEVA

Disliked: Staff & service, amenities
na

6/10 Okay

Osvaldo

Disliked: Cleanliness
I stayed in for 3 days and my room was never cleaned. At the breakfast buffet the attendant serves food on your plate rather than letting you pick your portion. I asked for water and never came - the water in the room's refrigerator was frozen and could not be consumed. The Floor in my room had lots of dust and made my feet muddy when I got out of the shower.
Stayed 3 nights in Dec 2022

2/10 Terrible

joseluis

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I didn't like the customer service

6/10 Okay

Marcelina

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Need to improve breakfast. No good location, very noise street. Very kind staff.
Stayed 9 nights in Oct 2022

8/10 Good

Frederick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Worked with me on a very early check-in. Staff super helpful.
Stayed 1 night in Mar 2022

10/10 Excellent

Maria

Stayed 1 night in Feb 2022

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was awesome!
Stayed 7 nights in Jan 2022

10/10 Excellent

Lina

Stayed 1 night in Aug 2021

10/10 Excellent

greis nataly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Exceptional Hotel!!

The service and room was excellent. I highly recommend this hotel to anyone who is visiting Bucaramanga.
Stayed 4 nights in Jan 2020

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
The hotel was ok. Nothing special. But the room hasnt coffe maker and the bathdroom door broke. The hotel is very noisy. The breakfast is buffet but simple.
Stayed 4 nights in Jan 2020

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Correct but noisy at night

Correct hotel but noisy at night (hotel is close to a street full of nightclubs
Stayed 1 night in Nov 2019

6/10 Okay

Maria G.

Liked: Staff & service
Stayed 1 night in Jul 2019

8/10 Good

Mal

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to major transport. The rooms were ok. A bit on the small side but clean. Close to restaurants and supermarket.
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities
Stayed 7 nights in May 2019

10/10 Excellent

Verified traveler

Stayed 12 nights in May 2019

10/10 Excellent

Lina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay!

Great hotel! Clean and excellent service. Will stay again.
Stayed 4 nights in May 2019

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My wife and I enjoyed are stay here. When in Bucaramanga will stay here again. The whole staff was very friendly and helpful. Breakfast was very good with a good variety to choose from. Our room overlooked the street and was very quiet.
Stayed 3 nights in Feb 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good choice in Bucaramanga

Nice hotel that had everything we needed and the staff were very friendly and helpful. Centrally located for easy access to most places in town.
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Great breakfast choices, excellent services and food. Beautiful view from the top of the hotel ... the price for the stay is really good for the amenities. Thank you! We have been here before my wife and I. Will definitely return!
Stayed 2 nights in Jan 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with a great staff, they're always friendly and they make sure you are well taken care of.
Stayed 6 nights in Dec 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2018

8/10 Good

Antonio

Nice and comfortable

Couples stay
Stayed 4 nights in Sep 2018