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Hotel Palmera Real

3.5 star property

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Photo gallery for Hotel Palmera Real

Property grounds
Interior
Property grounds
Pool
Interior

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Breakfast available
  • Pet friendly
  • Room service
  • Air conditioning
  • 24/7 front desk

Explore the area

Map
Metropolitan Transversal Module 1, Close to the Transport Terminal, Bucaramanga, Santander, 680004
  • Cacique Shopping Mall
    ‪7 min drive‬
  • Cabecera Shopping Mall
    ‪7 min drive‬
  • Clínica Foscal Internacional
    ‪8 min drive‬
  • Bucaramanga (BGA-Palonegro Intl.)
    ‪41 min drive‬

Room options

View all photos for Standard Single Room

Minibar, desk, iron/ironing board, free WiFi

Standard Single Room

  • Sleeps 1
  • 1 Double Bed

View all photos for Standard Double Room

Minibar, desk, iron/ironing board, free WiFi

Standard Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Triple Room

Standard Triple Room | Minibar, desk, iron/ironing board, free WiFi

Standard Triple Room

  • Sleeps 3
  • 3 Twin Beds

View all photos for Triple Room Standard

Minibar, desk, iron/ironing board, free WiFi

Triple Room Standard

  • Sleeps 4
  • 3 Twin Bed(s) OR 1 Full Bed(s) and 1 Twin Bed(s)

View all photos for Single Room Standard

Minibar, desk, iron/ironing board, free WiFi

Single Room Standard

  • Sleeps 2
  • 1 Full Bed(s)

View all photos for Double Suite

Minibar, desk, iron/ironing board, free WiFi

Double Suite

  • Sleeps 3
  • 1 King Bed(s)

View all photos for Double Room Standard

Minibar, desk, iron/ironing board, free WiFi

Double Room Standard

  • Sleeps 3
  • 1 Full Bed(s) OR 2 Twin Bed(s)

View all photos for Bungalow Standard

Minibar, desk, iron/ironing board, free WiFi

Bungalow Standard

  • Sleeps 4
  • 2 Full Sofa Bed(s) and 1 King Bed(s)

View all photos for Single Suite

Minibar, desk, iron/ironing board, free WiFi

Single Suite

  • Sleeps 2
  • 1 King Bed(s)

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About this property

Hotel Palmera Real

3.5-star Bucaramanga hotel with restaurant
A restaurant, a snack bar/deli, and a 24-hour business center are available at this hotel. Free WiFi in public areas and a free manager's reception are also provided. Other amenities include a conference center, a coffee shop/cafe, and coffee/tea in a common area.
Hotel Palmera Real offers 48 air-conditioned accommodations with minibars. 32-inch LED televisions come with cable channels. Bathrooms include showers.

This Bucaramanga hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. Each day guests can enjoy a complimentary manager's reception. A computer station is located on site and wireless Internet access is complimentary. This 3.5-star property offers access to a 24-hour business center and 2 meeting rooms. For a surcharge, the property provides an airport shuttle (available 24 hours) and an area shuttle. This business-friendly hotel also offers a terrace, tour/ticket assistance, and a garden. Concierge services and wedding services can be provided.

Hotel Palmera Real has designated areas for smoking.

A complimentary manager's reception is offered each day.
Hotel Palmera Real has a restaurant on site.
24-hour room service is available.

Languages

Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Onsite parking includes off-street options

Food and drink

  • Daily continental breakfast available 7:00 AM to 9:30 AM for a fee: COP 9,500 for adults and COP 9,500 for children
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • Beach volleyball
  • Playground
  • Pool

Family friendly

  • Laundry facilities
  • Mini-fridge
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2 meeting rooms
  • 24-hour business center
  • Computer station
  • Conference center

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Wheelchair-accessible path of travel

More

  • 4 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Mini-fridge
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 11:00 AM; Check-in end time: 1:00 PM
Minimum check-in age: 18

Check-out

Check-out before 3 PM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately COP 9500 for adults and COP 9500 for children
  • Airport shuttle fee: COP 35000 per vehicle

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

Property is also known as

Hotel Palmera Real Bucaramanga
Hotel Palmera Real
Palmera Real Bucaramanga
Palmera Real
Hotel Palmera Real Hotel
Hotel Palmera Real Bucaramanga
Hotel Palmera Real Hotel Bucaramanga

Hotel Palmera Real Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 9 out of 25 reviews
Rating 8 - Good. 7 out of 25 reviews
Rating 6 - Okay. 6 out of 25 reviews
Rating 4 - Poor. 3 out of 25 reviews
Rating 2 - Terrible. 0 out of 25 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Property conditions & facilities

Reviews

8/10 Good

ALEX

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The only thing is that it’s not very visible, there is a module 1 in the address, but it’s only written at the top of the building that is hidden by the ceiling, so it’s not very intuitive to locate the hotel, even if you have the GPS.
Stayed 1 night in Jul 2023

10/10 Excellent

ERICK

Liked: Cleanliness, staff & service, property conditions & facilities
Next to bus terminal. Super convenient
Stayed 1 night in Jun 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Very good location if you arrive on a late bus, it’s right at the bus station in bucaramanga. Or if you arrive in a bus then have to go to the airport in the Morning early. Taxi to airpor is $32k. The staff were friendly, watch out for them trying to charge you IVA tax on your room. This seems to be very common in colombia. I had to explain that I was a tourist and shouldn’t be charged it. She refunded me the 19%. The room was clean and it has hot water.
Stayed 1 night in Mar 2018

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Noisy place
The cover pictures don't tell the Real story. This hotel is located next to the bus terminal Our room back onto the exit ramp for the terminal so ever bus that left through the night we knew it was on it's way. The picture of a quiet little cabana on a hillside isn't even close to what get.

6/10 Okay

Ali, San Francisco, CA

Liked: Staff & service
Logical hotel for overnight stay near bus terminal
We arrived in Bucaramanga late at night and were departing by bus early in the morning for San Gil. We selected Hotel Palmera Real because it is directly next to the bus terminal; in fact, it's practically a part of it. The hotel room was very basic, but mostly as advertised. The photos made the rooms and grounds look a bit more modern than we found, but the room served the purpose of a short-term crash pad. Not surprising, the location is fairly noisy, and we were woken up quite early by buses and the hotel staff. Overall, it is definitely conveniently located, but is a bit pricey for what you receive.

10/10 Excellent

martha lucia cepeda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
La tensión del personal fue excelente, las habitaciones limpias en general muy bien servicio
Stayed 2 nights in Sep 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dommage que l'insonorisation ne soit pas aux normes europeennes! Mais il ne faut pas rever quand on se trouve dans un pays pauvre!..... C'est tres pratique quand meme de se trouver si proche du terminal de bus!
Stayed 1 night in Feb 2020

8/10 Good

alain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

10/10 Excellent

Vladimir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

Julian Alberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mi experiencia
Excelente servicio, muy amables, solo no me gustó que no tuvieran un equipo de cómputo disponible para los huéspedes en caso de necesidad, por lo demás excelente...
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Juan Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Precio de 3 estrellas por un servicio de 1 estrell
Muyyyyy​ mala
Stayed 1 night in Oct 2017

6/10 Okay

Jaime

Liked: Cleanliness, staff & service
Hotel de precio razonable
Habitación da a la calle, mucho ruido

4/10 Poor

SANDRA MILENA, MANIZALES

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
solo válido si te interesa estar cerca del termina
habitación con mucha humedad el Wi-fi no llegaba a la habitación

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buena opción cerca al terminal de transporte
Es una muy buena opción para estar de paso en la ciudad de bucaramanga, queda al lado de la terminal de transportes y aún así no se escucha fuerte el ruido de los buses y puedes descansar. Es agradable, las habitaciones amplias con aire acondicionado y personal muy atento. Los centros comerciales más cercanos quedan a 15 o 20 minutos en coche según el tráfico. El centro de bucaramanga es más lejano.

6/10 Okay

HERNAN, chinchina caldas colombia

Disliked: Property conditions & facilities
muy costoso
Muy costoso para lo que ofrece. No hay piscina. Es un charquito. Seconsiguen buenos hoteles en bucaramanga por 100.000 pesos. Al precio no volvere.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen hotel
Es un buen hotel, lo recomiendo

6/10 Okay

Verified traveler

Liked: Staff & service, property conditions & facilities
Buena ubicacion
El Hotel tiene buena ubicación pues se encuentra dentro del terminal de transportes,el parqueadero no queda en el mismo hotel y para ingresar al restaurante se debe salir del hotel. El jacuzzi no presentaba una buena limpieza y contaba con una abertura que succiona con mucha fuerza y podría causar un accidente.

6/10 Okay

Julian, Bogotà

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un espacio còmodo y aceptable
En general el hotel es bueno, sus cuartos confortables y las zonas humedas buenas. El problema que tiene es que se encuentra en el terminal y se siente un poco de ruido de carros en la noche, de la misma manera el acceso al mismo no es fàcil.

10/10 Excellent

ANGIE Y

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

MARIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Aunque el sector daría para pensar q no es un buen hotel, en realidad es muy confortable y bonito.

10/10 Excellent

Maribel, Cali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Me sorprendió
Este hotel se encuentra dentro de la terminal de transporte de Bucaramanga y me encantó. Es muy bonito, pequeño, cómodo, con zona húmeda acogedora para pasar un buen rato. No se siente ruido, ya que está al extremo del movimiento de los buses. La atención fue excelente. Fue un gran acierto haber escogido este hotel para nuestra estancia en Bucaramanga.