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Crystal Palace Hotel

4.0 star property

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Photo gallery for Crystal Palace Hotel

Restaurant
View from property
Executive Queen | View from room
Interior entrance
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Parking included
  • Breakfast available
  • Gym
  • Room service
  • 24/7 front desk
$142
includes taxes & fees
Sep 7 - Sep 8

Explore the area

View in a map
18-20 Alexandru Serbanescu, 1st District, Bucharest, 014292
  • Herastrau Park
    ‪19 min walk‬
  • Piata Romana
    ‪6 min drive‬
  • Palace of the Parliament
    ‪10 min drive‬
  • Bucharest (OTP-Henri Coanda Intl.)
    ‪13 min drive‬

Room options

View all photos for Standard Queen

Standard Queen | 1 bedroom, minibar, in-room safe, desk

Standard Queen

  • 280 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Twin

1 bedroom, minibar, in-room safe, desk

Executive Twin

  • 344 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Twin

1 bedroom, minibar, in-room safe, desk

Standard Twin

  • 280 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive Queen

Executive Queen | 1 bedroom, minibar, in-room safe, desk

Executive Queen

10.0 out of 10
Exceptional
(1 review)
  • 344 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite

Junior Suite | Living room | LCD TV

Junior Suite

  • 344 sq ft
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 Queen Bed and 1 Double Sofa Bed

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About this property

Crystal Palace Hotel

4-star Bucharest hotel, connected to a shopping center in Sector 1
This hotel features a restaurant, a health club, and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Additionally, a snack bar/deli, a sauna, and a 24-hour business center are onsite.
Crystal Palace Hotel offers 74 accommodations with minibars and safes. LCD televisions come with cable channels.

Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries. This Bucharest hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Crystal Palace Hotel features a health club and a sauna. Dining options at the hotel include a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

Business amenities at this 4-star property consist of a 24-hour business center, meeting rooms, and limo/town car service. Event facilities measuring 538 square feet (50 square meters) include conference space. This business-friendly hotel also offers a terrace, multilingual staff, and concierge services. For a surcharge, the property provides an airport shuttle (available 24 hours) and a train station pick-up service. Complimentary self parking is available on site.

Crystal Palace Hotel has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
Crystal Palace Hotel has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • 24-hour roundtrip airport shuttle (surcharge)
  • Train station pick-up shuttle (surcharge)
  • Limo/town car service
  • Free extended parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: RON 70 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Health club
  • Sauna
  • Steam room

Family friendly

  • Grocery/convenience store
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business center
  • 538 square feet of conference space
  • Computer station
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Built in 2003
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: noon; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately RON 70 per person
  • Airport shuttle fee: RON 115 per vehicle (one way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

Only registered guests are allowed in the guestrooms

Property is also known as

Crystal Palace Bucharest
Crystal Palace Hotel Bucharest
Crystal Palace Hotel Hotel
Crystal Palace Hotel Bucharest
Crystal Palace Hotel Hotel Bucharest

Crystal Palace Hotel Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 50 out of 121 reviews
Rating 8 - Good. 45 out of 121 reviews
Rating 6 - Okay. 20 out of 121 reviews
Rating 4 - Poor. 5 out of 121 reviews
Rating 2 - Terrible. 1 out of 121 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Catalin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

6/10 Okay

Maksim

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Nikolay

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2024

4/10 Poor

Faris

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities

Poor value for money

Stayed 2 nights in Mar 2024

10/10 Excellent

Elena

Stayed 2 nights in Jul 2023

4/10 Poor

Alan

Traveled with group, Business traveler
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Aug 2022

6/10 Okay

Verified traveler

Business traveler
Liked: Room comfort
Disliked: Property conditions & facilities
Decent location
Stayed 1 night in Dec 2021

10/10 Excellent

Alessandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2021

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great, staff and services were very nice.
Stayed 4 nights in Jun 2021

10/10 Excellent

Paolo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As ever, great service and cleanness. Great attention to the customer
Stayed 2 nights in Jan 2021

8/10 Good

Paolo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good place to stay

The hotel is very nice. Pleasant place. I really enjoyed the breakfast. You can choose whatever you like from the menu and even if it is not. The manager has been very kind and professional and very customer focused.
Stayed 1 night in Jan 2021

8/10 Good

Menachem

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

good choice

Met my initial expectations from a Business hotel.
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities

Nice hotel in a good location for business

The hotel was very nice, tidy and clean. The evening restaurant served very nice food. There was only a couple of things which were not so great: 1/ No Airconditioning during winter as heating is on. The room was 26 degrees which was too hot to sleep. I was told to open the window but its quite a busy road outside and lots of cars tooting their horns 2/ Breakfast was limited in relation to options of cold food.
Stayed 3 nights in Feb 2020

10/10 Excellent

Andrei Alexandru

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recommend 100% is you have business in Aurel Vlaic

Very polite staff. Hotel is clean and comfy. Breakfast is excellent. Business district Aurel Vlaicu very close by. Also subway station within 10 min walk.
Stayed 2 nights in Dec 2019

6/10 Okay

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Room comfort

Hotel is ok for position but has to improve rooms

Hotel has good position for offices around, but we had a hard time booking the rooms because the prices spiked up a month before, although after some days they went dramatically down and hotel refused to reimburse the difference or apply benefits. The breakfast was excellent, although with little variety, and I have to say that service was really at top, with reception and waiters at complete disposal. When arrived I found the heating broken, the day after I was sent a reparation, which did not fix the issue completely, but temperatures overall were still ok. The rooms are a bit tired, bed are definitely not comfortable and sheets are really messy, it is impossible to sleep well in all these folds and covers which are none of the right size. For the price you can find something better around or in the center.
Stayed 3 nights in Nov 2019

10/10 Excellent

Virginie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good for business

Helpful fast service. The breakfast staff was also very efficient and attentive. The room was of good standard and well equipped. Would go again. Perhaps a bit far out of out.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

Stayed 1 night in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is my third time at the Crystal Palace, and I've got nothing to say that is bad about either the staff or the rooms. Highly recommended.
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

2/10 Terrible

Joshua

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities

Staff is Rude and No Air Conditioning

This hotel DOES NOT have air conditioning!!!! Beware!! The front desk staff are rude and I am pretty sure they just don’t like foreigners.. We complained about the A/C and finally they moved us to another room that had windows in separate rooms so we could have a “draft”. Lady at the front desk had the audacity to tell us that the entire hotel switches to only heat in the winter time. It might have been the end of October but it was prob 80 degrees outside. We almost walked across the street to another hotel and would’ve just forfeited the money but we had way too much luggage & were exhausted after spending 2 weeks road tripping through Romania. The bed was actually pretty comfortable but the bathroom was dirty and the sink was so clogged I had to rush when brushing my teeth. Overall the absolute worst experience we have EVER had in any Hotel. Period.
Stayed 1 night in Oct 2018

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2018

8/10 Good

Grzegorz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel, beautiful building. Walking distance from the city centre (about 15-20 minutes). Helpful staff, big rooms, quiet area no noise coming from outside, free parking.
Stayed 1 night in Jul 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Helpful staff, modern hotel

Hotel staff had me a to-go breakfast for my early flight out. White glove checkin service. Hotel lobby is gorgeous and modern by any standard.
Stayed 1 night in Jun 2018

10/10 Excellent

Ashvini

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel and great service

Great hotel and service
Stayed 1 night in Jun 2018

8/10 Good

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good value for your money.

Decent hotel close to a nice mall (Promenada) and relatively close to the airport. The area is not bad, or good, just meh... Friendly staff and better than average breakfast!
Stayed 1 night in Jun 2018