2/10 Terrible
Michel
Dec 15, 2024
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hi
I paid117 $ a day for nine days in BENS HOTEL PALERMO
And just couldn’t stay because there installations are not. Good for handicap person the bathub is too high for me and my wife and also without handle for my wife it’s very dangerous
They send me to an AiRBNB that cost 60 dollars a day to BENS Downtown Without security without breakfast and without daily cleaning
Remember I am 75 years old and my wife 69 years old first time in. Argentina
I ask them to refunded me for 8 night that I was not stay in Palermo The difference between. Palermo And DOWNTOWN it 57 a day It’s mean I pay 117 in Palermo and when they put me cost 57
They say. They cannot refund me
And also it was a big smell of mold in the one night that I sleep there.
I what the refund. Of 456
57 time 8 nights is 456
My reservation number. Is
368438102
Please please help me with my refund
Michel
Stayed 9 nights in Dec 2024