2/10 Terrible
Nicolas
Traveled with family
Apr 15, 2025
Disliked: Cleanliness
Checking in was good. Now the negative. A/C turned off second day, 3rd day family got sick and A/C not working decided to leave. Spoke to some other guests leaving stated A/C also did not work for them. Spoke to Javier for checking out and started since I booked it though hotels. Com they cannot give me a credit for the 2 days remaining, asked him why A/ C not working said customer complained so they turned it off for the whole building, so a lot of customers with no A/C. Picture of breakfast buffet is 2yrs old not what we got, deceiving! Shower flooding they came quickly to fix. Not fixed. Toilet wax from snake to fix shower. I'll include pictures. Wooden floors were distorted due to water damage hard on feet that's how I found out about not cleanliness. Trying to load pictures. Not working 😕 of floors and dirty rooms x2
Nicolas
Stayed 4 nights in Mar 2025