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Best Western on the Avenue

2.5 star property

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Photo gallery for Best Western on the Avenue

Relax in a spacious room with a large bed, desk, and comfortable armchair.
Enjoy a meal at the central island with bar stools, equipped with a range of appliances and utensils.
Welcome to our lobby, featuring a curved reception desk, comfortable seating area, and a stunning chandelier.
Relax in style with a comfortable seating area, flat-screen TV, and elegant reception desk.
Stay fit on the go with our fully equipped fitness center featuring treadmills, stationary bikes, and weight machines.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Gym
  • Parking included
  • 24/7 front desk
  • Free WiFi

Explore the area

Map
510 Delaware Avenue, Buffalo, NY, 14202
  • Shea's Performing Arts Center
    ‪10 min walk‬
  • Buffalo and Erie County Naval and Military Park
    ‪3 min drive‬
  • KeyBank Center
    ‪3 min drive‬
  • Buffalo, NY (BUF-Buffalo Niagara Intl.)
    ‪14 min drive‬

Room options

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

Suite, 1 King Bed, Non Smoking, Jetted Tub | Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, 1 King Bed, Non Smoking, Jetted Tub

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking (Walk-in Shower)

Standard Room, 1 King Bed, Non Smoking (Walk-in Shower) | Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Non Smoking (Walk-in Shower)

9.0 out of 10
Wonderful
(18 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking (Walk-in Shower)

Standard Room, 2 Queen Beds, Non Smoking (Walk-in Shower) | Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking (Walk-in Shower)

9.0 out of 10
Wonderful
(57 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Standard Room, 1 King Bed, Accessible, Non Smoking | Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Accessible, Non Smoking

9.4 out of 10
Exceptional
(8 reviews)
  • Sleeps 2
  • 1 King Bed

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About this property

Best Western on the Avenue

Hotel in Downtown Buffalo
Along with a 24-hour fitness center, this hotel has a 24-hour business center and coffee/tea in a common area. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a microwave in a common area, a refrigerator in a common area, and a business center are onsite. Housekeeping is available on request.
Best Western on the Avenue offers 60 air-conditioned accommodations with coffee/tea makers and hair dryers. Flat-screen televisions come with premium cable channels. Bathrooms include showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour fitness center.
A computer station is located on site and wireless Internet access is complimentary. A 24-hour business center is on site. Guests can enjoy a complimentary breakfast each morning. This Buffalo hotel also offers a 24-hour fitness center, a vending machine, and tour/ticket assistance. Limited complimentary onsite parking is available on a first-come, first-served basis.

Best Western on the Avenue has designated areas for smoking.

A complimentary full breakfast is served each morning between 7 AM and 10 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available daily 7:00 AM to 10:00 AM
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • Crib (surcharge)
  • In-room refrigerator
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Shared microwave
  • Shared refrigerator
  • Vending machine

Guest services

  • Housekeeping (on request)
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 5 floors
  • Designated smoking areas (fines apply)
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Crib (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 40 lbs per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 20.0 per day
Cribs (infant beds) are available for USD 7.0 per day

Property payment types

Important information

Optional extras

  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: USD 7.0 per day
  • Rollaway bed fee: USD 20.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

Property is also known as

Best Western Avenue
Best Western Avenue Buffalo
Best Western Avenue Hotel
Best Western Avenue Hotel Buffalo
Best Western Buffalo
Best Western Hotel Buffalo
Best Western Inn - On The Avenue Hotel Buffalo
Buffalo Best Western
Best On The Avenue Buffalo
Best Western on the Avenue Hotel
Best Western on the Avenue Buffalo
Best Western on the Avenue Hotel Buffalo

Best Western on the Avenue Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 556 out of 1005 reviews
Rating 8 - Good. 284 out of 1005 reviews
Rating 6 - Okay. 82 out of 1005 reviews
Rating 4 - Poor. 36 out of 1005 reviews
Rating 2 - Terrible. 47 out of 1005 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jules

Great stay
Stayed 2 nights in Apr 2025

6/10 Okay

Lisa b

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Apr 2025

10/10 Excellent

William, Baldwinsville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

8/10 Good

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet and clean. Pillows were plentiful. Did not like the shower area, because the water pressure was just so-so. Breakfast was plentiful. Staff was courteous. Area was easy access to the places we were visiting.
Stayed 2 nights in Apr 2025

10/10 Excellent

Matthew, New York

Liked: Cleanliness, staff & service, property conditions & facilities
Everything about this property is great, but Simba the parrot(?), who is in the vicinity of 40 years old is spectacular. She greets you in the lobby with a nice nod of the head and was told she wanders the hallways and common areas during the day. I wish I had seen that. It was a great stay
Stayed 2 nights in Apr 2025

6/10 Okay

Jessica

Traveled with partner
Liked: Staff & service, amenities
Was a clean room and building. Nice employees. Very friendly and welcoming.
Stayed 2 nights in Apr 2025

10/10 Excellent

Scott

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Clean big rooms.
Stayed 1 night in Apr 2025

8/10 Good

Tina

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were very comfortable. The breakfast was good. The best thing was the bird 🐦 we were whistling and he would whistle back. He was beautiful.
Stayed 1 night in Apr 2025

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

2/10 Terrible

asif

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
At check-in a male attendant at the reception make copy of my ID and credit card. When I object to that, he said that it is their policy. There was no written sign posted on the property articulating such policy. Neither at the time of reservation such policy was highlighted. Anyway that person said when you check out they will give those copies back. When I checked out the next day, the female attendant refused to give back the copies, said they keep it for a month. I walked away fearing identity theft or credit card fraud as this hotel have photo copies of my ID and credit card.
Stayed 1 night in Mar 2025

4/10 Poor

Mayank

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our three-night stay was marred by a complete lack of housekeeping service. Despite three requests to staff, our room was never cleaned. We later discovered we'd been erroneously checked out in their system. This raises serious questions: how could we still access a 'checked-out' room, and why was housekeeping not notified? Furthermore, the room's excessive noise prevented our children from sleeping. Our request for a room change was denied, citing our Expedia booking. Overall, it was a deeply unsatisfactory experience
Stayed 3 nights in Mar 2025

10/10 Excellent

Remberto

Stayed 1 night in Mar 2025

2/10 Terrible

Sarah

Stayed 1 night in Mar 2025

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

6/10 Okay

Kristen

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wifi was horrible. No microwave in room, you have to go downstairs to use it. Otherwise it was clean, staff was nice, breakfast was good, a lot of variety. Thanks
Stayed 2 nights in Mar 2025

10/10 Excellent

Jonathan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was not happy with the lady who did the breakfast took it down way to early
Stayed 1 night in Mar 2025

2/10 Terrible

Christopher

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2025

8/10 Good

Andrew

Stayed 1 night in Feb 2025

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and helpful staff in a great location with free parking.
Stayed 1 night in Mar 2025

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

8/10 Good

Melissa

Stayed 1 night in Feb 2025

2/10 Terrible

Thomas

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT STAY AT THIS HOTEL, SABE YOUR MONEY!!!!! I rented the jacuzzi suite for a romantic getaway for $420 they pushed our checkin back half an hour because they were behind to clean. If i could give the cleanliness a negative score I would. Garbage piled up high in the corners of the elevator (food wrappers,old food,dirt) when we arrived at our floor things got worse. The floors were stained and sticky garbage was piled up outside every room and remained there until we checked out. There were people napping in the hallways leaving more garbage thrown about. Aside from this one of the more alarming sights was a large hvac grate in the ceiling dripping black mold down the wall. In fact the black mold could be smelled the second the elevator doors opened. The room was horrible not even the bare minimum of cleaning was done. Drawer next to the bed was full of hair ashes and marijuana pieces. The jacuzzi tub was broken the seal pushed from the handle. The tub itself covered in sticky red stuff and had hairs all over it. To make matters worse it appeared that the people napping in the hallways enjoy a nice game of pounding on doors and sprinting down the hall till 3am over and over again. So all in all this has been the WORST experience ive ever had at a hotel, if youre looking for sleepless nights a good chance of getting sick from mold and the cleanliness of a stable this os the hotel for you. Oh did I mention this wonderful one night stay cost $420 pictures will be posted
Stayed 1 night in Feb 2025

10/10 Excellent

Todd

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel, good location
Stayed 2 nights in Feb 2025

10/10 Excellent

William, Baldwinsville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Jeffrey

Nice stay

Stayed for a show, easy parking and friendly staff. Room was clean
Stayed 1 night in Jan 2025