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Comfort Inn And Suites Hamburg

2.5 star property

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Photo gallery for Comfort Inn And Suites Hamburg

In-room safe, desk, blackout drapes, iron/ironing board
Exterior
Indoor pool
Lobby
Free buffet breakfast

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Pet friendly
  • Gym
  • Housekeeping
  • Air conditioning

Explore the area

Map
3615 Commerce Pl, Hamburg, NY, 14075
  • Hilbert College
    ‪3 min drive‬
  • Hamburg Fairgrounds
    ‪4 min drive‬
  • Highmark Stadium
    ‪7 min drive‬
  • Buffalo, NY (BUF-Buffalo Niagara Intl.)
    ‪23 min drive‬

Room options

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Suite, 1 King Bed with Sofa bed, Non Smoking

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Room, Multiple Beds, Accessible, Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Room, Multiple Beds, Accessible, Non Smoking

  • Sleeps 5
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Room, 2 Double Beds, Accessible, Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Room, 2 Double Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Room, Multiple Beds, Non Smoking (2 Double and 1 Person Sofa Bed)

In-room safe, desk, blackout drapes, iron/ironing board

Room, Multiple Beds, Non Smoking (2 Double and 1 Person Sofa Bed)

  • Sleeps 5
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Suite, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, 2 Double Beds, Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Standard Double Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

Similar properties

Exterior

Holiday Inn Express Hotel & Suites Hamburg by IHG

  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
4.4 out of 5, Excellent, (1006)
$181 nightly
The price is $181 total
includes taxes & fees
Holiday Inn Express Hotel & Suites Hamburg by IHG

About this property

Comfort Inn And Suites Hamburg

Hamburg hotel with indoor pool
This hotel features an indoor pool, a fitness center, and a 24-hour business center. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a 24-hour front desk, free newspapers, and gift shops/newsstands.
Comfort Inn And Suites Hamburg offers 61 accommodations with safes and coffee/tea makers. Flat-screen televisions come with cable channels. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.
Comfort Inn And Suites Hamburg features an indoor pool and a fitness center. Public areas are equipped with complimentary wireless Internet access. A 24-hour business center is on site. Guests can enjoy a complimentary breakfast. This business-friendly hotel also offers a vending machine, gift shops/newsstands, and complimentary newspapers in the lobby. Onsite self parking is complimentary.
Guests are offered a complimentary buffet breakfast.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast

Things to do

  • Gym
  • Indoor pool

Family friendly

  • Indoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchairs on site

More

  • 1 building
  • 2 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20 per pet, per night, plus a deposit of USD 50 per week
Service animals are welcome, and are exempt from fees
2 total pets

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet deposit: USD 50 per week
  • Pet fee: USD 20 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7 AM to 10 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Comfort Hamburg
Comfort Inn Hamburg
Hamburg Comfort Inn
Inn Hamburg
Comfort Hotel Hamburg

Comfort Inn And Suites Hamburg Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 367 out of 1001 reviews
Rating 8 - Good. 277 out of 1001 reviews
Rating 6 - Okay. 171 out of 1001 reviews
Rating 4 - Poor. 91 out of 1001 reviews
Rating 2 - Terrible. 95 out of 1001 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

marlene

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and neat. Enjoyable full breakfast.
Stayed 1 night in Feb 2025

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great rooms
Stayed 1 night in Feb 2025

8/10 Good

Jessica

Traveled with family
Liked: Staff & service
Stayed 1 night in Feb 2025

6/10 Okay

Brian

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2025

6/10 Okay

Brenda

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
Customer service was professional and helpful. Good breakfast and clean rooms. Unfortunately the pool was not working and this was disappointing to my grandson and myself. We were both looking forward to spending time in the pool. There was nothing posted that it was out of order at the time I made my reservation.
Stayed 1 night in Feb 2025

6/10 Okay

Lisa

Traveled with group
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

Suzana

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Gloria

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2025

8/10 Good

Emily

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was under construction and the ice machine was broken. Our room also didn't have a fridge or microwave. But the staff were amazing and the breakfast was pretty good. Also felt very safe.
Stayed 1 night in Feb 2025

10/10 Excellent

Marty

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Is clean and comfortable.

The staff was friendly.The hotel smelt amazing.The linen felt clean and the bed was extremely comfortable.
Stayed 1 night in Feb 2025

4/10 Poor

Kim

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Quite honestly the rooms were fine. But the property itself needed work. The parking lot wasn’t scrapped at all our entire stay in the freezing rain and snow. The venting machines were sold out of everything and stole your money. The room keys never worked after one day (had to get a new key card) every day. Break-fast (if you can call it that) was less than desirable. And who doesn’t accept cash? Cash is king baby! Long story short is it worth $90 a night probably. Just know what you’re getting.
Stayed 3 nights in Jan 2025

2/10 Terrible

Erica

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If I could give a zero, I would. Parking lot is barely plowed and not salted, and had a couple inches of ice in several areas. The exterior front entrance appears to be missing signs or exterior materials; looks like something large was ripped off several areas. Gutters are falling down from all the snow and ice. Staff was cordial but not welcoming, and on their phones a lot of the time. Entire property smells of cleaning chemicals and marijuana. There is no inspection certification or notice in the elevator proving that an inspection was done. There is a black substance coming out of the lobby ceiling vents. Inside the room, one of the cards didn't work on the doorlock and then the next day I had to have both cards recalibrated. The solid curtains did not close all the way and left a large gap for outside people to see inside the room. I found hair all over the bedsheets and stains on the box spring bedsheet. Bedroom walls, bathroom sink faucet and bathtub are dirty. Bedroom and bathroom ceiling have stains. The bathtub handle doesn't have grout on one end and so it's easy for water to slid through the interior wall. The blow dryer's filter has dust clogged in it. The internet is incredibly slow during the day, so unable to effectively do work; not a good place to stay if you plan to do business. A set of guests staying at the hotel at the same as me said they found slippers in their bed, slippers they didn't own, indicating the sheets weren't changed before they checked in.
Stayed 2 nights in Jan 2025

4/10 Poor

kimberly

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Garbage outside the hotel door was overflowing with frozen trash. Pool out of order, vending machines broken, ice machine broken, bathroom cabinets held together with tape literally, no blackout curtains only sheer so lights in room all night, no privacy from hotel next door. wall paper peeling in the room. Pull out bed had no bedding on it. Requested and they did bring it but I had to make the bed. Several dryer sheets all over the floor. I was in the lobby and the lights flicker and mentioned to the desk girl and her reply was “ yeah I know people keep telling me, nothing I can do”. Overall not good. Breakfast was ok and the pillows were nice.
Stayed 1 night in Jan 2025

2/10 Terrible

Joanna

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When I arrived to this comfort inn and suites first thing we noticed the awning was ripped off the building.The outer wall was damaged from the fall of that awning. Ok weather happens so I go to the desk to check in the young girl Harper there when asking for my preference to the room location let me know the pool was unavailable as I asked for a room closest to the pool if possible and that I only booked this room due to the hotel staff I spoke to the day before saying there in fact was a pool at this location!! She called the owner Mike who said he would cancel the room for me . I said to hold off on that for the moment that I would go discuss this with my daughter in the car seeing as it was last minute and I was in a rush to get to another aptmt and we needed a room . The car was just outside the loading and unloading area so I wouldn’t be long and u hair get the correct card she needed anyways to do this cancelation. I go for 2 min come back and I said I’m in such a rush for another event and this is last min well just keep the room . Harper then states she already cancelled the room ! Then when I asked her why she was very snotty and said well you said you were only getting it for the pool . Now mind you I was the ONLY ONE in her area I was the only person who was speaking with her I said hold on with cancelling that room I’ll be right back I’m going out to the car to discuss this as we are in a rush! Still extremely snotty said the pools pipes broke only 2weeks ago!
Stayed 1 night in Jan 2025

4/10 Poor

James

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

2/10 Terrible

Cherie

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Multiple issues
Stayed 1 night in Jan 2025

2/10 Terrible

ANDREW

Stayed 1 night in Jan 2025

10/10 Excellent

Brandi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

2/10 Terrible

Kristopher William Del

Business traveler
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed for 5 days for work. No one came to clean the room for 5 days. The front desk morning lady was the absolute rudest inconsiderate person I have met working a lobby mornings at a hotel. Breakfast was made late almost every morning. I was told I had to wait to get anything before leaving for work (my mornings start at 530, and I just wanted a couple “to go” items. During the day there was a younger gentleman working during the day and there being “no smoking” signs he was lighting cigarettes before being fully outside to smoke them from the lobby doors so the entire lobby smelled of cigarette smoke for the time he was working. I was told the gym was under renovations by one staff member one day and the very next morning I asked a different staff member they said it was only the pool that was under renovation and they other person apparently didn’t want to unlock the doors to the gym. Anyways what I’m getting at was this was the worst hotel stay I have had in a very very long time and I’ve been traveling for work for more than 12 years…
Stayed 3 nights in Jan 2025

8/10 Good

Margaret

Stayed 2 nights in Dec 2024

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dont stay here

The bathroom was discussing shower was leaking the tv didn't work
Stayed 2 nights in Jan 2025

6/10 Okay

ROBERT

Stayed 3 nights in Jan 2025

2/10 Terrible

Laura

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Won’t be back

When we arrived we were put in the wrong room. The key malfunctioned most of the time. Our floor lamp broke the second day. We found ants in the room. There was no fridge. The bathroom was too dark and the shower curtain kept sliding open. Breakfast was lacking, and you could see everything behind the scene in the employee area. Oh, and the overhang in the front of the building had fallen off
Stayed 2 nights in Dec 2024

10/10 Excellent

Kristopher William Del

Stayed 3 nights in Nov 2024

4/10 Poor

Rylan

Traveled with group
Liked: Cleanliness
Disliked: Staff & service, amenities
Not as nice as advertised. Not terrible, but not worth the price. Service was not good, and we were told we would get a pull out bed, but never received one.
Stayed 3 nights in Dec 2024