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Holiday Inn Express Hotel & Suites Hamburg by IHG

2.5 star property

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Photo gallery for Holiday Inn Express Hotel & Suites Hamburg by IHG

Lobby sitting area
Building design
In-room safe, individually furnished, desk, laptop workspace
Meeting facility
Indoor pool

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Laundry
  • Parking included
  • Air conditioning
  • Free WiFi
$132
includes taxes & fees
Dec 3 - Dec 4

Explore the area

View in a map
3565 Commerce Place, Hamburg, NY, 14075
  • Place, South Shore Golf Course
    ‪16 min walk‬
  • Place, Highmark Stadium
    ‪5 min drive‬
  • Place, KeyBank Center
    ‪16 min drive‬
  • Airport, Buffalo, NY (BUF-Buffalo Niagara Intl.)
    ‪19 min drive‬

Room options

View all photos for Room, 2 Double Beds, Accessible, Non Smoking (Hearing)

In-room safe, individually furnished, desk, laptop workspace

Room, 2 Double Beds, Accessible, Non Smoking (Hearing)

9.2 out of 10
Wonderful
(11 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking (Mobil Roll In Shwr)

In-room safe, individually furnished, desk, laptop workspace

Room, 1 King Bed, Accessible, Non Smoking (Mobil Roll In Shwr)

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, Accessible, Non Smoking (2 Bed, Mobility Tub)

In-room safe, individually furnished, desk, laptop workspace

Room, Accessible, Non Smoking (2 Bed, Mobility Tub)

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking (Leisure)

In-room safe, individually furnished, desk, laptop workspace

Room, 1 King Bed, Non Smoking (Leisure)

9.0 out of 10
Wonderful
(35 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking | In-room safe, individually furnished, desk, laptop workspace

Suite, 1 King Bed, Non Smoking

8.4 out of 10
Very good
(16 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room

In-room safe, individually furnished, desk, laptop workspace

Standard Room

8.4 out of 10
Very good
(8 reviews)
  • Sleeps 2
  • 1 Double Bed OR 1 Queen Bed

View all photos for Room, 2 Queen Beds, Non Smoking

In-room safe, individually furnished, desk, laptop workspace

Room, 2 Queen Beds, Non Smoking

8.8 out of 10
Excellent
(49 reviews)
  • Sleeps 4
  • 2 Queen Beds

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About this property

Holiday Inn Express Hotel & Suites Hamburg by IHG

Hamburg hotel with indoor pool
This smoke-free hotel features an indoor pool, a business center, and dry cleaning. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, laundry facilities, a 24-hour front desk, and a computer station are onsite. Housekeeping is available on request.
Holiday Inn Express Hotel & Suites Hamburg by IHG offers 84 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Each accommodation is individually furnished. 32-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include bathtubs or showers and hair dryers.

This Hamburg hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

Recreational amenities at the hotel include an indoor pool.
A computer station is located on site and wired and wireless Internet access is complimentary. This hotel offers access to a business center. Guests can enjoy a complimentary breakfast. This business-friendly hotel also offers an indoor pool, laundry facilities, and dry cleaning/laundry services. Complimentary uncovered self parking is available on site.

Holiday Inn Express Hotel & Suites Hamburg by IHG is a smoke-free property.

Guests are offered a complimentary buffet breakfast.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast

Things to do

  • Indoor pool

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Porter/bellhop

Business services

  • Business center
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 4:00 AM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 1:00 AM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 10.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

Pool access available from 6 AM to 9 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express Hamburg
Holiday Inn Express Hotel Hamburg
Holiday Inn Express Hotel Suites Hamburg

Reviews

Holiday Inn Express Hotel & Suites Hamburg by IHG Reviews

8.6

Excellent

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness
Rating 10 - Excellent. 586 out of 1005 reviews
Rating 8 - Good. 263 out of 1005 reviews
Rating 6 - Okay. 70 out of 1005 reviews
Rating 4 - Poor. 43 out of 1005 reviews
Rating 2 - Terrible. 43 out of 1005 reviews

Reviews

10/10 Excellent

Tamia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff really goes above and beyond to make you feel welcomed. Breakfast is great as well. A special thank you to Mudan at the front desk
Stayed 2 nights in Aug 2025

10/10 Excellent

Barbara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was kind,very helpful for recomdation for local dinning favorites. Breakfast was fresh and hot.
Stayed 1 night in Aug 2025

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

Elizabeth

Stayed 1 night in Aug 2025

10/10 Excellent

Mary K.

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Nicole

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Aug 2025

2/10 Terrible

Andrea

Stayed 1 night in May 2025

8/10 Good

Jean

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent breakfast
Stayed 1 night in Aug 2025

4/10 Poor

Jean

Liked: Staff & service
Disliked: Property conditions & facilities
Air conditioning was very damp Rooms were musty and uncomfortable We changed rooms and still not comfortable
Stayed 3 nights in Aug 2025

4/10 Poor

ANTHONY

Requested with staff prior to arrival of first floor accommodation and did not get
Stayed 2 nights in Aug 2025

10/10 Excellent

Roland

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice facility in a good neighborhood. We liked the availability of 10 EV chargers on the premises and used one of them to charge our vehicle before we checked out.
Stayed 1 night in Aug 2025

10/10 Excellent

Nicole

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet
Stayed 1 night in Jul 2025

6/10 Okay

Richard A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel was comfortable with great service.

Stayed 1 night in Jul 2025

10/10 Excellent

benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Very new.. good breakfast
Stayed 1 night in Jul 2025

10/10 Excellent

MARIAN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People were nice and professional
Stayed 2 nights in Jul 2025

8/10 Good

Marva

Stayed 1 night in Jul 2025

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice amenities
Stayed 5 nights in Jul 2025

4/10 Poor

Brad

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Not worth the price we paid.

Our room had an overwhelming smell of chlorine from the pool. There was a very large generator/ac unit directly outside our only window which cycled on and off throughout the night keeping us awake. The water pressure in the shower along with the faulty shower head made it very unpleasant to shower as it felt like a pressure washer was on your skin. We only stayed there one night but will not stay at this establishment ever again. It was not worth the money spent.
Stayed 1 night in Jul 2025

10/10 Excellent

Sushma

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Stayed 1 night in Jul 2025

10/10 Excellent

Daniel

Stayed 2 nights in Jun 2025

10/10 Excellent

Gregory

Liked: Cleanliness
Stayed 1 night in Jun 2025

10/10 Excellent

Dorothy

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very nice.
Stayed 1 night in Jun 2025

8/10 Good

Marilyn

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very clean. Convenient location. Nice breakfast. Really pleasant staff.
Stayed 3 nights in Jun 2025

8/10 Good

Bonnie

Stayed 1 night in Jun 2025

8/10 Good

Jacquelyn

Liked: Cleanliness, amenities, property conditions & facilities
Mattresses & pillows were super comfortable. Front desk staff were n8ce & welcoming. The rooms look nice & updated. Bathroom I had could have used a little TLC. I'll stay again
Stayed 1 night in Jun 2025