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Holiday Inn Express Hotel & Suites Hamburg by IHG

2.5 star property

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Photo gallery for Holiday Inn Express Hotel & Suites Hamburg by IHG

Welcome to Holiday Inn Express & Suites, featuring a modern design and a covered entrance with a landscaped area.
Relax in our stylish lobby with a seating area, dining space, and TV.
Conference room with a long table and comfortable seating for meetings and presentations.
Hotel proudly displays its 2018 Torchbearer Award from the InterContinental Hotels Group.
Relax by the pool, surrounded by comfortable seating and a hot tub.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Laundry
  • Air conditioning
  • Parking included
  • Free WiFi

Explore the area

Map
3565 Commerce Place, Hamburg, NY, 14075
  • Hamburg Fairgrounds
    ‪4 min drive‬
  • Hamburg Gaming at the Fairgrounds
    ‪5 min drive‬
  • Highmark Stadium
    ‪7 min drive‬
  • Buffalo, NY (BUF-Buffalo Niagara Intl.)
    ‪23 min drive‬

Room options

View all photos for Suite, 1 King Bed, Non Smoking

1 bedroom, in-room safe, individually furnished, desk

Suite, 1 King Bed, Non Smoking

8.4 out of 10
Very good
(15 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking (Mobil Roll In Shwr)

1 bedroom, in-room safe, individually furnished, desk

Room, 1 King Bed, Accessible, Non Smoking (Mobil Roll In Shwr)

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, Accessible, Non Smoking (2 Bed, Mobility Tub)

1 bedroom, in-room safe, individually furnished, desk

Room, Accessible, Non Smoking (2 Bed, Mobility Tub)

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room

1 bedroom, in-room safe, individually furnished, desk

Standard Room

8.4 out of 10
Very good
(8 reviews)
  • Sleeps 2
  • 1 Double Bed OR 1 Queen Bed

View all photos for Room, 2 Double Beds, Accessible, Non Smoking (Hearing)

1 bedroom, in-room safe, individually furnished, desk

Room, 2 Double Beds, Accessible, Non Smoking (Hearing)

9.0 out of 10
Wonderful
(8 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Queen Beds, Non Smoking

1 bedroom, in-room safe, individually furnished, desk

Room, 2 Queen Beds, Non Smoking

8.8 out of 10
Excellent
(43 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking (Leisure)

1 bedroom, in-room safe, individually furnished, desk

Room, 1 King Bed, Non Smoking (Leisure)

9.0 out of 10
Wonderful
(32 reviews)
  • Sleeps 2
  • 1 King Bed

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About this property

Holiday Inn Express Hotel & Suites Hamburg by IHG

Hamburg hotel with indoor pool
This smoke-free hotel features an indoor pool, a business center, and dry cleaning. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, laundry facilities, a 24-hour front desk, and a computer station are onsite. Housekeeping is available on request.
Holiday Inn Express Hotel & Suites Hamburg by IHG offers 84 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Each accommodation is individually furnished. 32-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include bathtubs or showers and hair dryers.

This Hamburg hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

Recreational amenities at the hotel include an indoor pool.
A computer station is located on site and wired and wireless Internet access is complimentary. This hotel offers access to a business center. Guests can enjoy a complimentary breakfast. This business-friendly hotel also offers an indoor pool, laundry facilities, and dry cleaning/laundry services. Complimentary uncovered self parking is available on site.

Holiday Inn Express Hotel & Suites Hamburg by IHG is a smoke-free property.

Guests are offered a complimentary buffet breakfast.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast

Things to do

  • Indoor pool

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Porter/bellhop

Business services

  • Business center
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 4:00 AM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 1:00 AM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 10.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

Pool access available from 6 AM to 9 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express Hamburg
Holiday Inn Express Hotel Hamburg
Holiday Inn Express Hotel Suites Hamburg

Holiday Inn Express Hotel & Suites Hamburg by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 588 out of 1006 reviews
Rating 8 - Good. 270 out of 1006 reviews
Rating 6 - Okay. 68 out of 1006 reviews
Rating 4 - Poor. 41 out of 1006 reviews
Rating 2 - Terrible. 39 out of 1006 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

donald

Traveled with family
Liked: Cleanliness, staff & service, amenities
Better than expected, very good breakfast
Stayed 3 nights in Apr 2025

10/10 Excellent

ERIK

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

10/10 Excellent

Heidi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 3 nights in Apr 2025

10/10 Excellent

Brandon

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, will stay again
Stayed 1 night in Apr 2025

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good continental breakfast. Quiet, clean room. A little t.v. reception issue, but worked itself out in a couple of hours. I needed to stay a few more nights than expected. I had to switch rooms, both were nice rooms.
Stayed 2 nights in Mar 2025

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Jen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was perfect for meeting with family on the area. Will stay again in the future!
Stayed 1 night in Apr 2025

8/10 Good

John

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

2/10 Terrible

Jamie

Stayed 1 night in Apr 2025

10/10 Excellent

Adam, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities
A little more expensive than other hotels/motels in the area, but worth it for us. Quiet, very friendly staff, very clean, breakfast better than less expensive hotels, and the free soup and cookies upon arrival were a nice touch.
Stayed 1 night in Apr 2025

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The hotel did not honor our booking through Hotels.com - we booked two rooms and they said they had only reserved one when we had arrived. We were also charged an extra $50 more to our credit card than was on the check out receipt. As far as the room goes, everything was just okay. The bathroom was a mess because the shower curtain was not long enough to actually stay in the shower and water flooded into the room. If we had stayed longer than a single night, we would have asked for a replacement.
Stayed 1 night in Apr 2025

10/10 Excellent

Marcela

Stayed 1 night in Apr 2025

8/10 Good

Roy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice Stay

Nice hotel! Booked the suit. Gave us more space when traveling with teens, which was nice
Stayed 1 night in Mar 2025

8/10 Good

James, Cary

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice room
Stayed 3 nights in Mar 2025

10/10 Excellent

Coleen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Sveta

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is nice hotel, the staff were friendly and helpful. We were offered a nice breakfast and coffee was very good! Definitely would stay again.
Stayed 1 night in Mar 2025

10/10 Excellent

Meredith

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
BEST Holiday Inn Express I've ever stayed at! SO impressed. Annalee & the man at front desk were very nice, rooms super clean & very well updated, & they even offered free soup in the lobby! I was wowed. Great job!!
Stayed 2 nights in Mar 2025

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property and clean room.
Stayed 2 nights in Mar 2025

10/10 Excellent

Faith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

Dolores

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great
Stayed 1 night in Mar 2025

10/10 Excellent

Dolores

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very good
Stayed 1 night in Mar 2025

10/10 Excellent

Michael, Schenectady

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Lj

Liked: Staff & service
Stayed 1 night in Mar 2025