2/10 Terrible
Ray
Business traveler
Aug 16, 2024
Disliked: Staff & service, room comfort
I will avoid this hotel chain !
The reception area looks great nice exterior but once you enter the room its is smaller than a Budget Ibis Hotel ... very disappointing. Twin room with one large towel and three hand towels for two adults. I asked at reception for two extra pillows but was told that the hotel "was out of pillows " and it was not possible. At check out I was asked out my stay when I discussed pillows I was informed they " only have 3 or 4 spare in the hotel " ...unbelievable !!! and for the towel situation ..."that was normal "
I will not stay in this chain of hotels again, save 25 euros off a Van Der Valk but this was a big mistake from myself.
Response from staff was very disappointing ... they have hundreds of chairs in lobby and publics spaces, 100's !!! but only three / four spare pillows.
Arrogance from staff that I would be so rude as to request extra pillows !
Ray
Stayed 1 night in Aug 2024