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They don’t provide you wish wash cloths. Also the air conditioner don’t work.

The Sheraton Astana is a standout choice in the city. The property is impeccably maintained with a sleek, modern aesthetic. What truly sets it apart is the staff; they are attentive, professional, and go out of their way to ensure a seamless stay. The rooms offer a perfect blend of comfort and functionality, and the central location makes it incredibly convenient for exploring the city. Highly recommended for both business and leisure travelers.

The staff here are gold, from reception to restaurant. Genuinely helpful. Room was clean and comfortable. Ate at the restaurant as well for dinner, food was great and tasty. Will visit again. TIP from airport jump on LRT train for station Martial Arts Palace . Cost is 200T and you can pay by foreign card at ticket machine. Hotel is a short 10 min walk away.

We had an excellent stay and would gladly give this hotel 5 stars. The room was spotless, the property was beautifully maintained, the air conditioning worked perfectly, and the location was very convenient with easy access to restaurants, museums, and other attractions. The staff truly made the stay exceptional. Everyone at the front desk was incredibly friendly, welcoming, and always willing to help with directions, recommendations, and any questions we had. The only suggestion for improvement would be the pool and hot tub area. Since day passes are available to outside visitors, it became quite crowded and noisy at times. Limiting the number of outside guests during busy hours and making the hot tub adults only would create a much more relaxing experience for hotel guests. Overall, this is an excellent hotel, and we would definitely stay here again.