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Best Western Priory Hotel

3.0 star property

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Photo gallery for Best Western Priory Hotel

Food and drink
Superior Room, 1 Double Bed, Non Smoking | Desk, blackout drapes, iron/ironing board, free WiFi
Garden
Exterior
Exterior

Reviews

7.6 out of 10
Good

Popular amenities

  • Room service
  • 24/7 front desk
  • Bar
  • Laundry
  • Housekeeping

Explore the area

Map
Mildenhall Road Suffolk, Bury St Edmunds, England, IP32 6EH
  • The Apex
    ‪3 min drive‬
  • St Edmundsbury Cathedral
    ‪3 min drive‬
  • Greene King Brewery
    ‪4 min drive‬
  • Cambridge (CBG)
    ‪31 min drive‬

Room options

View all photos for Classic Room, 1 Twin Bed, Non Smoking

Desk, blackout drapes, iron/ironing board, free WiFi

Classic Room, 1 Twin Bed, Non Smoking

8.8 out of 10
Excellent
(3 reviews)
  • 323 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Superior Room, 1 Double Bed, Non Smoking

Superior Room, 1 Double Bed, Non Smoking | Desk, blackout drapes, iron/ironing board, free WiFi

Superior Room, 1 Double Bed, Non Smoking

8.6 out of 10
Excellent
(8 reviews)
  • 323 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Room, 1 Double Bed, Non Smoking

Classic Room, 1 Double Bed, Non Smoking | Desk, blackout drapes, iron/ironing board, free WiFi

Classic Room, 1 Double Bed, Non Smoking

7.0 out of 10
Good
(6 reviews)
  • 323 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, Multiple Beds, Non Smoking

Family Room, Multiple Beds, Non Smoking | Desk, blackout drapes, iron/ironing board, free WiFi

Family Room, Multiple Beds, Non Smoking

  • 431 sq ft
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bed

View all photos for Classic Room, 2 Twin Beds, Non Smoking

Classic Room, 2 Twin Beds, Non Smoking | Desk, blackout drapes, iron/ironing board, free WiFi

Classic Room, 2 Twin Beds, Non Smoking

8.8 out of 10
Excellent
(3 reviews)
  • 323 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room, 2 Twin Beds, Non Smoking

Superior Room, 2 Twin Beds, Non Smoking | Desk, blackout drapes, iron/ironing board, free WiFi

Superior Room, 2 Twin Beds, Non Smoking

  • 323 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive Room, 1 Double Bed, Non Smoking

Executive Room, 1 Double Bed, Non Smoking | Desk, blackout drapes, iron/ironing board, free WiFi

Executive Room, 1 Double Bed, Non Smoking

  • 323 sq ft
  • Sleeps 2
  • 1 Double Bed

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About this property

Best Western Priory Hotel

3-star Bury St Edmunds hotel with restaurant
This smoke-free hotel features a restaurant, a bar/lounge, and a coffee shop/cafe. Free WiFi in public areas and free self parking are also provided. Additionally, 24-hour room service, a meeting room, and dry cleaning are onsite.
Best Western Priory Hotel offers 36 accommodations with coffee/tea makers and hair dryers. LCD televisions are featured in guestrooms. Bathrooms include showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Dining options at the hotel include a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access. This business-friendly hotel also offers a terrace, barbecue grills, and a garden. Complimentary self parking is available on site.

Best Western Priory Hotel is a smoke-free property.

Full breakfasts are available for a surcharge on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM.
Garden Restaurant - Overlooking the garden, this restaurant serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available.
24-hour room service is available.

Languages

English, Spanish, Turkish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Full breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; GBP 12.95 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Garden Restaurant

Family friendly

  • In-room sofa bed
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)

More

  • 2 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: GBP 15.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 10 per pet, per night
Service animals are welcome, and are exempt from fees
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 12.95 per person
  • Pet fee: GBP 10 per pet, per night
  • Service animals are exempt from fees
  • Late check-out fee: GBP 15.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Best Western Priory Hotel Bury St Edmunds
Best Western Priory Hotel
Best Western Priory Bury St Edmunds
Best Western Priory
Priory Hotel Bury St Edmunds
Best Western Priory Hotel Hotel
Best Western Priory Hotel Bury St Edmunds
Best Western Priory Hotel Hotel Bury St Edmunds

Best Western Priory Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 182 out of 598 reviews
Rating 8 - Good. 219 out of 598 reviews
Rating 6 - Okay. 118 out of 598 reviews
Rating 4 - Poor. 53 out of 598 reviews
Rating 2 - Terrible. 26 out of 598 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Gary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, nice food and nice accommodation
Stayed 1 night in Apr 2025

8/10 Good

Marion

Liked: Cleanliness, staff & service

Staff

Very helpful staff, particularly many at breakfast. Disabled and he was very helpful.
Stayed 1 night in Apr 2025

10/10 Excellent

Liz

Stayed 1 night in Apr 2025

6/10 Okay

Jack

Disliked: Cleanliness

It was ok for just a bed for the night not more

It was ok easy check in and out. Room was relatively dusty with cob Weber on lamp. Bathroom looked like it needed a deeper clean as had mould around seals and on ceiling. Also I had a disabled room which wasn’t need and thankfully not as the hand rail on the door poked as though it wouldn’t last much longer as there was a gap between the screws and door. Also had weird blood like stains in bathroom. Also the tv was very dated and wasn’t smart and the normal tv channels didn’t work as kept stuttering and cutting out. Thankfully had something I could plug in to watch tv. Though defiantly didn’t seem like a hd screen
Stayed 3 nights in Apr 2025

6/10 Okay

Robert

Stayed 1 night in Apr 2025

2/10 Terrible

Peter

Business traveler
Disliked: Staff & service, property conditions & facilities

Disappointing

Room ok if a little dated TV in room did not work, when reported to a member of staff they seemed nonchalant and didn’t care. Said it would be looked at tomorrow (after I left) I was charged for the stay again on checking in which I had to chase hotels.com & try to find a staff member in the morning that could eventually do a refund. Most unfriendly and unhelpful business that I have had the misfortune to stay at
Stayed 1 night in Apr 2025

10/10 Excellent

Chris

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely place
Stayed 1 night in Apr 2025

8/10 Good

Pam

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
All good. Would recommend
Stayed 1 night in Mar 2025

6/10 Okay

Daniel

Disliked: Property conditions & facilities, room comfort
The room was small, bed was uncomfortable, bathroom huge but tired looking at a bit dirty. Room was right next to the road, so very noisy. Hard to get around the bed, bashed my legs several times. But have stayed in other rooms before that were better!
Stayed 1 night in Mar 2025

4/10 Poor

D

Liked: Cleanliness

No hot water

No hot water. That’s all I’ll remember about the place.
Stayed 2 nights in Feb 2025

10/10 Excellent

Peter

Business traveler

Great place to stay

Stylish comfortable welcoming and relaxing
Stayed 1 night in Feb 2025

4/10 Poor

Paul

Business traveler
Liked: Cleanliness, staff & service

Lodges comfortable enough but walls very thin.

I have stayed before, previously in the main house. This time i was in one of the lodges, detached from the main building. My problem wasn't with the hotel or staff, however the walls between rooms are very thin, my neighbour decided to have a 2 hour telephone converstaion that i could have joined in with! At 6.30am her alarm started to go off, unfortunately she had already left the room so it continued to sound without anyone there to turn it off.
Stayed 1 night in Jan 2025

8/10 Good

Richard

Traveled with group
Liked: Cleanliness, staff & service, amenities
A good stay. Only downside was gap in the bedroom window which you could put your hand through leading to excess traffic noise which was disappointing.
Stayed 2 nights in Jan 2025

10/10 Excellent

Gordon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and efficient
Stayed 2 nights in Dec 2024

4/10 Poor

Simon

Disappointing!

We had room 54. Unfortunately it had an odd musky smell and we had an horrendous night due to the front door of the room banging due to wind that evening. The front door has what can only be described as too much room between the door and sill surrounding it so it is not a tight closing door. Nothing like a bad nights sleep when away.
Stayed 1 night in Dec 2024

4/10 Poor

Alexander

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

Lee

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent stay.
Stayed 2 nights in Dec 2024

6/10 Okay

Guilherme

Stayed 1 night in Dec 2024

10/10 Excellent

Lee

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent hotel and staff.
Stayed 3 nights in Sep 2024

4/10 Poor

David

Disliked: Property conditions & facilities
heating did not work
Stayed 1 night in Nov 2024

8/10 Good

Tracey

Stayed 3 nights in Oct 2024

10/10 Excellent

Harry

Stayed 1 night in Oct 2024

10/10 Excellent

Lee

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel and restaurant. joanne in the restaurant very helpful.
Stayed 3 nights in Sep 2024

10/10 Excellent

Lee

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent stay. great room.
Stayed 2 nights in Sep 2024

10/10 Excellent

Lee

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

business trip

Relaxing stay, lovely room. Excellent service by danny and joanne in the restaurant.
Stayed 2 nights in Oct 2024