4/10 Poor
Jamie
Feb 16, 2025
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Great room but let down by cleanliness.
We checked Into the hotel and just wanted to drop our bags off and go back out to explore bury St Edmunds more.
Once back from a great wander around we returned to the room.
Our room was a superior room and had an amazing double bath in the room. Unfortunately there is no products that you would expect to use in an amazing bath. So out I go again to purchase some bubbles. Upon my return I started to run the bath and discovered an unexpected amount of dust in the bath. This resulted in me cleaning the bath before we entered. One in the bath it was very nice. But unfortunately while laying in the bath your eyes are then attracted to sounding areas and the dust was everywhere. I can only assume that the room had not been stayed in for a while and had got dusty from the previous clean.
This then resulted in us not feeling very satisfied about paying a premium price (£184.00) for a superior room. Things got worse unfortunately the room was very grubby and could do with a freshen up!
Staff in the pub were very nice but unfortunately got our order wrong when we had breakfast. They gave us another couples order and they had ours.
We should have complained but we had planned a nice weekend away for valentines and didn’t want the confrontation.
The whole hotel and pub are very tired and could be absolutely amazing. Room very grubby but a beautiful space. Few things need replacing and cleaning and painting.
Jamie
Stayed 1 night in Feb 2025
