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The Riverside House Hotel

3.5 star property

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Photo gallery for The Riverside House Hotel

Honeymoon Suite | Premium bedding, in-room safe, blackout drapes, iron/ironing board
Executive lounge
Indoor wedding
Garden
Bar (on property)

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Air conditioning
  • 24/7 front desk
  • Room service
  • Bar
$126
includes taxes & fees
Jan 2 - Jan 3, 2026

Explore the area

View in a map
17 Mill Street, Mildenhall, Bury St Edmunds, England, IP28 7DP
  • Place, Mildenhall and District Museum
    ‪4 min walk‬
  • Place, Royal Worlington & Newmarket Golf Club
    ‪3 min drive‬
  • Place, University of Cambridge
    ‪32 min drive‬
  • Airport, Cambridge (CBG)
    ‪26 min drive‬

Room options

View all photos for Classic Double Room

Classic Double Room | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Classic Double Room

8.8 out of 10
Excellent
(9 reviews)
  • 172 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Family Room

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Family Room

9.6 out of 10
Exceptional
(4 reviews)
  • 312 sq ft
  • Sleeps 4
  • 1 Double Bed OR 2 Twin Beds

View all photos for Honeymoon Suite

Honeymoon Suite | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Honeymoon Suite

10.0 out of 10
Exceptional
(1 review)
  • 215 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room, Garden View

Deluxe Double Room, Garden View | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Deluxe Double Room, Garden View

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 3
  • 1 Double Bed

View all photos for Executive Double Room

Executive Double Room | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Executive Double Room

  • Sleeps 2
  • 1 Double Bed

Superior Double Room

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 2
  • 1 Double Bed

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About this property

The Riverside House Hotel

3.5-star Bury St Edmunds hotel with restaurant
This smoke-free hotel features a restaurant, a bar/lounge, and coffee/tea in a common area. Free WiFi in public areas and free self parking are also provided. Additionally, a meeting room, a 24-hour front desk, and wedding services are onsite.
The Riverside House Hotel offers 15 accommodations with safes and coffee/tea makers. Beds feature premium bedding. Flat-screen televisions come with satellite channels.

Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access. This Georgian hotel also offers a terrace, a garden, and coffee/tea in a common area. Complimentary self parking is available on site.

The Riverside House Hotel is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:00 AM.
The Riverside Terrace - Overlooking the garden, this restaurant serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily full breakfast available 6:30 AM to 10:00 AM for a fee: GBP 9.95 for adults and GBP 9.95 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • The Riverside Terrace

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Wedding services

Business services

  • Meeting room

Outdoors

  • Garden
  • On a river
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 4 floors
  • Banquet hall
  • Built in 1800
  • Georgian architecture
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 9.95 for adults and GBP 9.95 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Local laws may restrict unmarried guests from sharing rooms; guests are responsible for providing proof of marriage, if requested by the property
Only registered guests are allowed in the guestrooms

Property is also known as

Riverside House Hotel Bury St Edmunds
Riverside House Bury St Edmunds
The Riverside House
The Riverside House Hotel Hotel
The Riverside House Hotel Bury St Edmunds
The Riverside House Hotel Hotel Bury St Edmunds

The Riverside House Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 207 out of 334 reviews
Rating 8 - Good. 89 out of 334 reviews
Rating 6 - Okay. 27 out of 334 reviews
Rating 4 - Poor. 6 out of 334 reviews
Rating 2 - Terrible. 5 out of 334 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jonathan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 2 nights in Aug 2025

10/10 Excellent

Ian

Stayed 1 night in Aug 2025

8/10 Good

Christina

Stayed 2 nights in Aug 2025

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Riverside

The room was very clean and welcoming. We dined in the restaurant very fair selection and served very hot. Breakfast was a full selection, and cooked to order.
Stayed 2 nights in Aug 2025

6/10 Okay

David

Liked: Cleanliness, staff & service, room comfort

Weekend stay

Staff were great. Lovely breakfasts. However parking was an issue, and there were late night functions on both nights of our stay. Our room was above the function area, so the feeling was more like staying in a room above a pub. Because of the functions there was no restful area for residents. The marketing information does not reflect the actual hotel and location.
Stayed 2 nights in Aug 2025

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay in Riverview house hotel

Stayed 1 night in Aug 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel - great customer service

Overall we had a lovely stay at Riverside House Hotel. The bar, restaurant and communal areas are well decorated and have comfy seating. We stayed in Room 12 which is a very large room with fabulous high ceilings, big bathroom with shower (and thick fluffy towels) and a garden view. Whilst lovely the room could do with a bit of attention - the aircon wasn’t great, the curtains need some rehanging, the windows pull cords were broken so had to be wedged open and the carpet and furnishings were a little tired (lots of the edgings have fallen off). It was clean (apart from the sock between the bedside table and window!!) The outside space was lovely with plenty of well spaced tables (few more parasols might be good) Special mention to Roxy who was wonderful - with good energy and great customer service. She addressed a check in issue professionally and her customer service at the bar and in the restaurant was fabulous. Thanks also to Chef for accommodating my last minute change of mind. Decent breakfast with friendly service. Enjoyed our stay and room - (just felt a few room details could do with addressing) Would stay again 😊
Stayed 1 night in Aug 2025

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabulous hotel in a great location

This is our third stay in this amazing hotel and its worth every penny. The staff are amazing and so helpful, the rooms are fabulous and breakfast is the best ever. We cant wait to visit again next year.
Stayed 1 night in Aug 2025

10/10 Excellent

Lorna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel and garden, clean and tidy rooms and staff were really friendly z
Stayed 1 night in Aug 2025

6/10 Okay

Gillian

Disliked: Property conditions & facilities, room comfort

Very tired hotel

Check in was ok.booked in online which was a waste of time really. Room 24 allocated. Very tired.worn carpet.tatty bedside tables.tired bathroom. Bed wasnt comfortable and pillows like biscuits. The only saving grace was the air con ! TV remote faulty. Sat outside but not for long due to wasps . Outside also looks tired . Sat inside for dinner but this also needs refurbing. This used to be a nice hotel but needs money spending on it. At £138 I would expect better quality room
Stayed 1 night in Jul 2025

6/10 Okay

Danielle

Stayed 2 nights in Jul 2025

10/10 Excellent

Matthew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

8/10 Good

Dee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely big room. Complied with request for quiet room. Wish it had a bath. Breakfast very nice. Staff helpful.
Stayed 2 nights in May 2025

8/10 Good

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent sized family room, in fact two rooms. Friendly service, good breakfast and a lovely garden. Some minor maintenance issues such as some bulbs out in the twin beds room and shower holder loose from the wall. Overall though very lovely place to stay. Happily would stay again.
Stayed 2 nights in May 2025

10/10 Excellent

Andrea

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely old property, excellent customer service, large rooms and comfortable bed
Stayed 1 night in May 2025

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Lovely Grounds, and Dinning area
Stayed 1 night in May 2025

8/10 Good

Verified traveler

Good stay, needs updating

Really friendly staff. Lovely views from our room of the garden. Delicious breakfast. Quick and easy check in and out. The only downside is that the room could do with a little renovation. The toilet seat was half hanging off, the flush didn’t work properly and the carpet was quite worn in places.
Stayed 1 night in May 2025

10/10 Excellent

Bruce

Stayed 2 nights in May 2025

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant garden to sit in duringt he evening
Stayed 1 night in May 2025

8/10 Good

Alan

Liked: Staff & service

Welcoming stay at The Riverside

The staff were very friendly & helpful and the evening menu & food was good. The Honeymoon suite was was a good size room with a nice bathroom & good shower, which is rare these days. The carpet however was a little grubby. You can hear the bar music below the room until late.
Stayed 2 nights in Apr 2025

8/10 Good

Sarah

Traveled with family
Liked: Amenities
The staff made us feel very welcome and were very considerate
Stayed 1 night in Apr 2025

10/10 Excellent

Brent

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Checking in was very fast the lady on reception was very nice and helpful.
Stayed 1 night in Apr 2025

10/10 Excellent

S

Stayed 1 night in Mar 2025

10/10 Excellent

Brent

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely people and really helpful
Stayed 1 night in Jan 2025

10/10 Excellent

Brent

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024