Search Deals on

Butare Vacation Packages

This was a very disappointing stay. The apartment was dirty, dusty, and hot. The temperature stayed around 77–78°F all night, yet the only bedding provided was thick comforters, making it impossible to sleep comfortably. When I simply asked for thin bed sheets, the host became argumentative instead of trying to help. They kept saying they were a private owner, as if that somehow excused poor customer service or making guests uncomfortable. It wasn’t until I contacted Expedia that the host responded by providing what I initially asked for. I didn’t want to spend my vacation dealing with unnecessary conflict, so we checked out after the first night instead of staying for the remaining five nights of our six-night reservation. I would not stay here again.

Horrible checkin / checkout... Would never stay there again...Double charged me entire stay and still fighting to get someone to refund 2nd one that is so clearly a duplicate for same stay....

Staff was great but that’s about it. Rooms and bathrooms are extremely small. You can hear everything from the hallways

shady neighborhood but for the price couldnt say much overall good experience and the security deposit is annoying

Great location and beautiful hotel. Poor AC - was very hot and unpleasant in the room . Broken toilet sit

If you pay for breakfast make sure you go down around 730-8am. Tried calling there’s front desk and they never answered. The staff was really nice thought, the bellman and the cleaning staff. There’s a lot of security which is nice makes you feel safer.