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The staff was amazing and the hotel was clean

The room was incredible I highly recommend a room with full kitchen saving money for other expenses. All the amenities lazy river, pool, and arcade were family friendly

We ended up staying here unexpectedly for several nights after the A/C went out at our house during the Las Vegas heat, and overall it turned into a really good stay. The staff was consistently friendly and helpful, which made the whole situation a lot easier to deal with. We stayed in a one-bedroom villa and were very happy with it. It was comfortable, had plenty of space, and felt more like a small apartment than a standard hotel room. The amenities were also very nice and gave us a chance to actually enjoy ourselves despite the reason we were there in the first place. What started out as an inconvenient situation ended up being a much more enjoyable stay than we expected. I would definitely consider staying here again, especially for a longer stay where having the extra space and amenities makes a difference.

The Lotte New York Palace is a beautiful hotel, and overall we really enjoyed the property. However, the beds were surprisingly squeaky and uncomfortable. Considering the price and caliber of the hotel, I expected a much higher-quality mattress and a more comfortable night’s sleep. Upgrading the mattresses would make a significant difference in the overall guest experience.

Horrible checkin / checkout... Would never stay there again...Double charged me entire stay and still fighting to get someone to refund 2nd one that is so clearly a duplicate for same stay....

I love the room. I would definitely stay again. The only thing I would say is the showers are definitely not hot enough for me. I don’t know if I just like it too hot but that’s the only issue I really had.