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A good idea is for the air conditioning to be from the room not reception , however the lady from reception was very polite and helpful.Than you. The view from the room is amazing.

Excellent room, big, clean and beautiful. Amazing breakfast. Beautiful property in and out! 10 out of 10. Excellent value for the money.

We expected more.

Exceptional Stay in the Heart of Venice We stayed at Palazzo Dei Fiori by Room Mate (early August 2026) in the Girasole apartment, and the entire experience far exceeded our expectations. The Apartment (Girasole) -Space & Layout: The 3-bedroom setup (1 king, 2 double) with 3 private bathrooms provided unmatched comfort and privacy for our group. -Views & Comfort: Beautiful canal views directly from the apartment and effective, climate-controlled air conditioning; an absolute necessity during an August stay in Venice. -Location: Perfectly situated in the city center, offering quiet surroundings while remaining just a short walk from the Grand Canal. Service & Hospitality -Seamless Arrival: Check-in was fast, straightforward, and welcoming from the moment we arrived. -Attentive Staff: The front desk team was consistently available, proactive, and genuinely eager to assist at every turn. -Coordination & Local Insight: They handled our airport transfers flawlessly, arranged seamless transport to the neighboring islands, and pointed us to fantastic local dining spots that made our trip memorable. Palazzo Dei Fiori delivered top-tier accommodations, prime location, and world-class service. We would rebook without hesitation!!

Overall our stay was fine. The staff were friendly enough and the hotel itself was sufficient for our stay. Pros - Really yummy breakfast was included every day, the location was close to sites, restaurants, and the waterbus/vaporetto dock, and there is a garden terrace space within the hotel. Cons - The room was clean enough but not well maintained from years of use (and this was obvious with broken decor, missing bathrooms tiles, styrofoam attached to the wall) and the walls are PAPER thin and could hear everything (between neighboring rooms, hallways with staff cleaning or prepping breakfast, and even people making noise or walking outside).

The Excelsior on the Lido is the perfect spot to relax and recharge, whilst having rapid access, by hotel boat and public boat transport, to Venice and nearby islands. We find the Lido and its beach to be a much more pleasurable Venice base than staying in the center of Venice. Excelsior is an old-world style resort, with all of the wonderful staff and amenities of yesteryear, with no pretension. The facilities and services at both the private beach and pool are simply perfect. The staff are warm and always happy to help in any way they can. The rooms are elegant and well appointed. This was our second visit and we WILL be back!

Highly recommended this hotel. It was in a peaceful location but within easy walking distance of the main sites of Venice. Our room was large, with a very comfortable bed. The staff were extremely helpful and all of their recommendations were excellent. We will definitely stay here next time we visit Venice!