*Savings based on Hot Rate® hotel bookings made as compared with the lowest published rates found on leading retail travel sites. Hot Rates are different from retail rates. With Hot Rates you enter the date, location and star rating. Hotel revealed only after booking. All bookings final. Prices do not include taxes & fees.
*Based on Hot Rate® bookings over 12 months vs. lowest published rates on leading retail sites. Hot Rates are different from retail rates. Hotel revealed only after booking. Bookings final.
Hotel Amenities
Property Features
Cleo Lake Kivu Hotel features a full-service spa and an outdoor pool. The hotel offers a restaurant and a coffee shop/cafe. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. A complimentary breakfast is offered each morning. Wireless Internet access is complimentary.
This business-friendly hotel also offers spa services, a garden, and concierge services. Onsite uncovered self parking is complimentary.
Cleo Lake Kivu Hotel has designated areas for smoking.
- Daily
- Number of outdoor pools - 1
- Designated smoking areas (fines apply)
- Registration desk height (inches) - 39
- Registration desk height (centimeters) - 100
- Number of bars/lounges - 2
- Full-service spa
- Firepit
- Front desk (limited hours)
- Free breakfast
- Uncovered parking
- Secured parking
- Free self parking
- Free WiFi
- Number of coffee shops/cafes - 1
- Spa services on site
- Free cooked-to-order breakfast
- Number of restaurants - 1
- Firewood (free)
- Concierge services
- Designated smoking areas
- Banquet hall
- Laundry facilities
- Total number of rooms - 18
- No accessible shuttle
- Garden
- Outdoor furniture
- Number of accessible parking spaces 2
Family Friendly Amenities
- Number of outdoor pools - 1
- Free WiFi
- Soundproofed rooms
- Laundry facilities
- Separate dining area
Room Amenities
Cleo Lake Kivu Hotel offers 18 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and complimentary bottled water. Accommodations offer separate dining areas. Memory foam beds feature premium bedding. A pillow menu is available. 60-inch Smart televisions come with premium cable channels, pay movies, and Netflix. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and designer toiletries. This Kibuye hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. In-room massages, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.
- Air conditioning
- Daily housekeeping
- Phone
- Bathrobes
- Free toiletries
- Hair dryer
- Iron/ironing board
- In-room safe
- Designer toiletries
- Desk
- Premium bedding
- Separate sitting area
- Pay movies
- Soundproofed rooms
- Turndown service
- Free bottled water
- Premium TV channels
- Wireless internet access
- Access via exterior corridors
- Bidet
- Blackout drapes/curtains
- In-room massage available
- Slippers
- Separate bathtub and shower
- Separate dining area
- Cable TV service
- Free WiFi
- Memory foam mattress
- Pillow menu
- TV size: 60
- TV size measurement: inch
- Rainfall showerhead
- Towels provided
- Bedsheets provided
- Smart TV
- Netflix
- Number of beds 2
- Free tea bags/instant coffee
- Soap
- Shampoo
- Toilet paper
- Chef
- Electrical adapters/chargers
- Streaming services
- Laptop-friendly workspace
- Paper towels
- Mini-fridge
- Heated floor
- Wardrobe or closet
- Toothbrush and toothpaste available
- Change of towels (on request)
- Change of bed sheets (on request)
- WiFi speed 100+ Mbps (good for 1–2 people or up to 6 devices)
- Hardwood flooring in room
Parking
Free self parking
Internet
Available in all rooms: Free WiFi , Wireless internet access
Available in some public areas: Free WiFi
Food & Drink
A complimentary cooked-to-order breakfast is served each morning between 7:30 AM and 11:00 AM.
Cleo Lake Kivu Hotel has a restaurant on site.
Spa Services
Guests can indulge in a pampering treatment at the hotel's full-service spa, C & C Spa. Services include deep-tissue massages, hot stone massages, Swedish massages, and Thai massages. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
- Body treatments
- Body wraps
- Facial treatments
- Body scrubs
- Aromatherapy treatments
- Hot stone massage
- Deep tissue massage
- Swedish massage
- Sauna in spa
- Steam room in spa
- Thai massage
- Massages
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Wheelchair-accessible registration desk
- Wheelchair accessible parking
- Wheelchair accessible (may have limitations)
- Wheelchair-accessible fitness center
- Wheelchair-accessible meeting spaces/business center
Nearby Activities
Recreational amenities at the hotel include an outdoor pool.
Hotel Policies
Payment types
Check-in
Check-in time starts at 2:00 PM
Check-in time ends at midnight
Minimum check-in age is: 18
Check-out
Check-out time is noon
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and cash.
Property follows sanitization practices of COVID-19 Guidelines (CDC)
Front desk opens daily at 7:30 AM
Front desk closes daily at midnight
Property does not offer onsite COVID-19 testing
Property does not require health documentation at check-in
Guest accommodation is not sealed after cleaning
Cashless transactions are not available
Staff temperature checks are not conducted regularly
Temperature checks are not available to guests
Masks are not compulsory at the property
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Reservation is not required for facilities onsite
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property is cleaned with disinfectant
Staff does not wear personal protective equipment
Mobile key entry is not available
Debit cards not accepted
Protective clothing is not available to guests
Food service has not been amended for enhanced safety
No shield between guests and staff in main contact areas
Staffed front desk
Guests are not provided with hand sanitizer
Social distancing measures are not in place
Contactless check-in is not available
No elevators
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are not available
No gap period between guest stays
Children and extra beds
- Children are welcome.
Pet Policy
- Pets not allowed
We should mention
Contactless check-out is available.
Hotel Names
- Cleo Lake Kivu Hotel Hotel
- Cleo Lake Kivu Hotel Bwishyura
- Cleo Lake Kivu Hotel Hotel Bwishyura
Hotel Reviews
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