10/10 Excellent
Angela
Traveled with group
Apr 10, 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Angela
Stayed 1 night in Apr 2024
Cleo Lake Kivu Hotel
4.0 star property
Choose dates to view prices
Photo gallery for Cleo Lake Kivu Hotel
Reviews
1010 out of 10
Exceptional
Popular amenities
- Bar
- Pool
- Breakfast included
- Spa
- Housekeeping
- Air conditioning
Explore the area
Cleo Lake Kivu, Bwishyura, Western Province
- Nyamyumba Hot Springs80 min drive
- Gisenyi Beach85 min drive
- Université Libre de Kigali87 min drive
- Goma (GOM)96 min drive
Room options
View all photos for Junior Apartment
Junior Apartment
- Lake view
- Sleeps 4
- 2 King Beds
View all photos for Deluxe Suite
Deluxe Suite
- 409 sq ft
- Lake view
- Sleeps 3
- 1 King Bed and 1 Twin Bed
View all photos for Presidential Villa
Presidential Villa
- Lake view
- Sleeps 8
- 4 King Beds
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About this property
Cleo Lake Kivu Hotel
4-star Bwishyura hotel with restaurant
A full-service spa, an outdoor pool, and a restaurant are available at this hotel. Free cooked-to-order breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include 2 bars/lounges, a coffee shop/cafe, and spa services. Change of towels is available on request.
Cleo Lake Kivu Hotel offers 18 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and complimentary bottled water. Accommodations offer separate dining areas. Memory foam beds feature premium bedding. A pillow menu is available. 60-inch Smart televisions come with premium cable channels, pay movies, and Netflix. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.
This Bwishyura hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. In-room massages, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.
Recreational amenities at the hotel include an outdoor pool.
Guests can indulge in a pampering treatment at the hotel's full-service spa, C & C Spa. Services include deep-tissue massages, hot stone massages, Swedish massages, and Thai massages. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Cleo Lake Kivu Hotel features a full-service spa and an outdoor pool. The hotel offers a restaurant and a coffee shop/cafe. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. A complimentary breakfast is offered each morning. Wireless Internet access is complimentary.
This business-friendly hotel also offers spa services, a garden, and concierge services. Onsite uncovered self parking is complimentary.
Cleo Lake Kivu Hotel has designated areas for smoking.
A complimentary cooked-to-order breakfast is served each morning between 7:30 AM and 11:00 AM.
Cleo Lake Kivu Hotel has a restaurant on site.
Languages
English, French, Swahili
Property amenities
Internet
- Available in all rooms: Free WiFi
- In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
- Available in some public areas: Free WiFi
Parking and transportation
- Free secured, uncovered self parking on site
- Wheelchair-accessible parking available
Food and drink
- Free cooked-to-order breakfast available daily 7:30 AM to 11:00 AM
- 2 bars/lounges
- A coffee shop/cafe
- A restaurant
Things to do
- Full-service spa
- Outdoor pool
Family friendly
- Laundry facilities
- Mini-fridge
- Outdoor pool
- Separate in-room dining area
- Soundproofed rooms
Conveniences
- Laundry facilities
- Limited-hour front desk
Guest services
- Change of bedsheets (on request)
- Change of towels on request
- Concierge services
- Housekeeping (daily)
- Turndown service
Outdoors
- Firepit
- Garden
- Outdoor furniture
Full-service spa
- Aromatherapy
- Body scrubs
- Body wraps
- Deep-tissue massages
- Facials
- Hot stone massages
- In-room massages
- Sauna
- Spa open daily
- Steam room
- Swedish massages
- Thai massages
Accessibility
- If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- 2 accessible parking spaces
- Hardwood flooring in room
- No elevator
- Wheelchair accessible (may have limitations)
- Wheelchair-accessible business center
- Wheelchair-accessible gym
- Wheelchair-accessible parking
- Wheelchair-accessible registration desk (39 inches high)
More
- Banquet hall
- Designated smoking areas (fines apply)
Room amenities
Bedroom
- Blackout drapes
- Memory foam mattress
- Pillow menu
- Premium bedding
Bathroom
- Bathrobes
- Bidet
- Designer toiletries
- Hair dryer
- Heated bathroom floor
- Rainfall showerhead
- Separate bathtub and shower
- Shampoo
- Slippers
- Soap
- Toilet paper
- Toothbrush and toothpaste
- Towels provided
Entertainment
- 60-inch smart TV with premium cable channels
- Netflix
- Pay movies
- Streaming services
Food and drink
- Chef service
- Free bottled water
- Mini-fridge
- Paper towels
- Separate dining area
- Tea bags/instant coffee
More
- Access via exterior corridors
- Air conditioning
- Desk
- Electrical adapters
- Iron/ironing board
- Laptop workspace
- Phone
- Safe
- Separate sitting area
- Soundproofed rooms
Policies
Check-in
Check-in start time: 2:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18
Check-out
Check-out before noon
Contactless check-out available
Special check-in instructions
The front desk is open daily from 7:30 AM - midnight
Front desk staffed during limited hours
Access methods
Front desk (limited hours)
Pets
Pets not allowed
Children and extra beds
Children are welcome
Property payment types
Important information
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
We should mention
This property does not have elevators
Property is also known as
Cleo Lake Kivu Hotel Hotel
Cleo Lake Kivu Hotel Bwishyura
Cleo Lake Kivu Hotel Hotel Bwishyura
Cleo Lake Kivu Hotel Reviews
Reviews
10
Exceptional
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 3 out of 3 reviews
10 - Excellent
3
Rating 8 - Good. 0 out of 3 reviews
8 - Good
0
Rating 6 - Okay. 0 out of 3 reviews
6 - Okay
0
Rating 4 - Poor. 0 out of 3 reviews
4 - Poor
0
Rating 2 - Terrible. 0 out of 3 reviews
2 - Terrible
0
10/10
Cleanliness
10/10
Staff & service
10/10
Amenities
10/10
Property conditions & facilities
10/10
Eco-friendliness
Reviews
10/10 Excellent
Martin, Brooklyn
Oct 14, 2023
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing view of the lake. Awesome staff. You genuinely feel pampered.
Martin
Stayed 1 night in Oct 2023
10/10 Excellent
Dobbie
Traveled with group, Traveled with partner
Oct 3, 2023
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was flawless the staff Remy, Patrick , Deborah, and Eric everyone that works there was amazing and very attentive to making my experience one I will never forget. I will most certainly be returning to stay here again and would recommend to anyone to book a stay at least once.
Dobbie
Stayed 1 night in Oct 2023