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This property is old everything the hotel the towels the shower doesn’t have a door so when you take shower the water is everywhere. They only have 3 Restaurants first it’s very hard to make reservations and the food is not good at all out of the 3 Restaurants italian is better .you get the same chips wine in all three of the Restaurants. The buffet is a little better but food was always salty and basically the same every day . Breakfast was the worst there is no consideration for the guests who don’t eat pork plus hard to communicate with the chef none of them speak English. The bar only one with very chips liquid always lines specifically on the weekends we stay for 8 days we couldn’t wait to leave. Over the weekend a lots of locals who check in everything was over crowded butffet was long line plus some food was out . Entertainment almost zero the same thing everyday .only one night we enjoyed it that’s Michael Jackson night. The sacks the same everyday.There is nothing good about this place. Infront desk was rude.The beach we couldn’t swim the wave is too strong we were told that area is also like that. They only have one swimming pool and always crowded. What we like the buffet servers very nice also smiling specially Edwardo and Jacqline and also like the Barista station. All we can say is don’t waste your hard earned money on this property

Un lugar hermoso, tranquilo y bien cuidado, no nos queríamos ir. Nikki, es super atenta y pendiente de cada detalle. Altamente recomendado para visitar en familia o pareja. Sin duda volveré.

La verdad me encantó todo de esta villa 🌞👌

Nice location

Nice hotel

Within the first 24hr of our stay, we experienced a number of issues which ultimately resulted in us leaving after one night (booked for 4 nights). - the day before checking in, we received a message stating that the property was trying to charge our card for the whole booking even though we had already booked and paid in full through Expedia. Luckily the bank rejected the payment and we resolved the issue with the property. -upon arrival, we noticed a lot of damage to the room. looks like water damage, missing lights, fans not working and door handles falling off. - we were locked out 2x times on our first day. The property uses an app that creates a code on the lock. This didn’t work the first time and WAS CONFIRMED TO BE MALFUNCTIONING and needed to be re programmed. The 2nd time we were locked out at 9:30pm at night. There is no front desk worker however there was a maintenance person who was eventually able to let us in. This was stressful. - that same night there was a big party above us and went on until 3am. My wife and I didn’t sleep much that night. - due to these two issues on the first night we decided to leave and request a refund. The property denied it however said, if they could recoup their money from the party people above us through their security deposit, they would refund us. They never did but offered us 100$ for the inconvenience which we never received. Will never book a Kristy Collection property again after being treated this bad.