2/10 Terrible
Verified traveler
Aug 14, 2024
Disliked: Staff & service, property conditions & facilities, room comfort
Lower rate rooms given than booked
I really dislike hotels that try to cheat you to take room that is lower grade than what you have booked. This was one of those.
I booked 16m2 double room with terrace and they gave us really small room with no terrace. Neither of our luggage's couldn't be opened in the room floor or counter. No space.
The consierge just asked whether we wanted double bed. I said yes, since it was the room type I booked well in advance, when there was no shortage of any room type. The bed in given the room was queen size. Nightly price around 160€.
I went to ask for bigger room when I saw what was given to us, and he said the hotel is fully booked. It didn't help that I'm Hotels.com VIP member what should be given upgrade free of charge when available.
When we came to the hotel many of the rooms had open doors and no one was in these rooms yet, so intentionally he gave us lower grade room.
I checked their web page and noticed he had given us the single room 12m2. I went to discuss with him second time and showed him the image of our room and web page and suddenly they had bigger room available, a twin room.
He tried to plame us since I said yes to his question if we wanted double bed. We'll, I said yes since I booked one with terrace and 16m2 space. When we arrived he could have said they have made mistake and over booked 16m2 double bed rooms and could have offered single beds and compensation, but no. Honestly I believe he just wanted to keep better rooms for locals...
Verified traveler
Stayed 2 nights in Aug 2024