See all properties

Crystalbrook Bailey

5.0 star property

Choose dates to view prices

Photo gallery for Crystalbrook Bailey

Front of property - evening/night
Property preview
3 bars/lounges, wine bar, cocktail bar
Outdoor pool
Lobby sitting area

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Bar
  • Gym
  • Room service
$119
includes taxes & fees
Nov 23 - Nov 24

Explore the area

View in a map
163 Abbott Street, Cairns, QLD, 4870
  • Place, Cairns Esplanade
    ‪2 min walk‬
  • Place, Cairns Central Shopping Centre
    ‪8 min walk‬
  • Place, Cairns Marlin Marina
    ‪8 min walk‬
  • Airport, Cairns, QLD (CNS-Cairns Intl.)
    ‪9 min drive‬

Room options

View all photos for Urban Queen

1 bedroom, in-room safe, desk, blackout drapes

Urban Queen

8.4 out of 10
Very good
(9 reviews)
  • 269 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Urban Master

1 bedroom, in-room safe, desk, blackout drapes

Urban Master

9.4 out of 10
Exceptional
(11 reviews)
  • 323 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Urban

1 bedroom, in-room safe, desk, blackout drapes

Family Urban

9.0 out of 10
Wonderful
(2 reviews)
  • 538 sq ft
  • 2 bedrooms
  • City view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Urban King

View from room

Urban King

9.4 out of 10
Exceptional
(104 reviews)
  • 269 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for One Bedroom Residence

1 bedroom, in-room safe, desk, blackout drapes

One Bedroom Residence

9.4 out of 10
Exceptional
(11 reviews)
  • 538 sq ft
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Two Bedroom Residence

1 bedroom, in-room safe, desk, blackout drapes

Two Bedroom Residence

9.0 out of 10
Wonderful
(12 reviews)
  • 753 sq ft
  • 2 bedrooms
  • City view
  • Sleeps 5
  • 1 Queen Bed, 2 Twin Beds and 1 Double Sofa Bed

View all photos for Three Bedroom Residence

1 bedroom, in-room safe, desk, blackout drapes

Three Bedroom Residence

  • 1023 sq ft
  • 3 bedrooms
  • City view
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed, 2 Twin Beds and 1 Double Sofa Bed

View all photos for Urban Twin

1 bedroom, in-room safe, desk, blackout drapes

Urban Twin

9.8 out of 10
Exceptional
(9 reviews)
  • 269 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Urban Master Bath

1 bedroom, in-room safe, desk, blackout drapes

Urban Master Bath

9.4 out of 10
Exceptional
(6 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Urban Balcony Queen

1 bedroom, in-room safe, desk, blackout drapes

Urban Balcony Queen

9.0 out of 10
Wonderful
(2 reviews)
  • 269 sq ft
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Breakfast, lunch, dinner served; ocean views
Crystalbrook Flynn
  • Pool
  • Spa
  • Free WiFi
  • Restaurant
4.6 out of 5, Wonderful, 1,001 reviews
Crystalbrook Flynn

About this property

Crystalbrook Bailey

5-star hotel in Cairns Central Business District
Along with 3 restaurants, this smoke-free hotel has an outdoor pool and 3 bars/lounges. WiFi in public areas is free. Additionally, a 24-hour fitness center, self parking, and free use of bicycles are onsite.
Crystalbrook Bailey offers 217 air-conditioned accommodations with espresso makers and safes. Flat-screen televisions come with digital channels, first-run movies, and Netflix. Bathrooms include bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards.

Recreational amenities at the hotel include an outdoor pool, a 24-hour fitness center, and complimentary bicycles.

Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision.

In addition to an outdoor pool, Crystalbrook Bailey provides a 24-hour fitness center and complimentary bicycles. Dining is available at one of the hotel's 3 restaurants. Guests can unwind with a drink at one of the hotel's 3 bars/lounges. Public areas are equipped with complimentary wireless Internet access.

This luxury hotel also offers tour/ticket assistance, a garden, and concierge services. Limited onsite parking is offered on a first-come, first-served basis (surcharge), and a car charging station is available.

Crystalbrook Bailey is a smoke-free property.

CC's Bar & Grill - This steakhouse serves breakfast and dinner. Guests can enjoy drinks at the bar.
Arte - This wine bar serves dinner only. Open select days.
Pachamama - This poolside cocktail bar serves dinner only. Open daily.
Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Self parking on site (AUD 12 per day)
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • 3 bars/lounges
  • 3 restaurants

Restaurants on site

  • Arte
  • CC's Bar & Grill
  • Pachamama

Things to do

  • 24-hour gym
  • Free bicycle rentals
  • Outdoor pool

Family friendly

  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • At least 80% of food locally-sourced
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • First-run movies
  • Flat-screen TV with digital channels
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Limited room service
  • Tea bags/instant coffee

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1 percent for credit card payments
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 75 per day

We have included all charges provided to us by the property.

Optional extras

  • Self parking fee: AUD 12 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 1 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Pool access available from 6:00 AM to 9:00 PM
Only registered guests are allowed in the guestrooms
Parking height restrictions apply
Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision

Property is also known as

Crystalbrook Bailey Hotel
Crystalbrook Bailey Cairns
Crystalbrook Bailey Hotel Cairns
Bailey a Crystalbrook Collection Hotel
Bailey a Crystalbrook Collection Hotel Residence

Crystalbrook Bailey Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 656 out of 925 reviews
Rating 8 - Good. 189 out of 925 reviews
Rating 6 - Okay. 45 out of 925 reviews
Rating 4 - Poor. 20 out of 925 reviews
Rating 2 - Terrible. 15 out of 925 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Rod

Liked: Cleanliness, staff & service, property conditions & facilities
Staff at reception were great.
Stayed 5 nights in Aug 2025

10/10 Excellent

Samantha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very much enjoyed our stay Wish we had longer to laze by the pool
Stayed 1 night in Aug 2025

8/10 Good

Jack

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, in an ideal location. I think it wiuld be a 5 star if the gym was better equipped and the pool got sun.
Stayed 3 nights in Aug 2025

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities

Solid Hotel, but Poor Ventilation

Modern place with friendly staff. A major drawback is the air conditioning, which cannot be set cold enough, and the fact that the windows do not open. As a result, the air in the room feels stuffy and stale. I tried to solve this by propping the door open to the hallway... not exactly an ideal solution for obvious reasons ;-)
Stayed 5 nights in Jul 2025

10/10 Excellent

Julianne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Simon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and facilities however my only recommendation would be based on the room charge l suggest the hotel adds pay TV eg foxtel or Netflix, You tube. Apart from free to air TV and movies offered not much else. Apart from that all good and would stay again.
Stayed 4 nights in Aug 2025

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great as alwyay
Stayed 1 night in Aug 2025

10/10 Excellent

patricia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

James

Stayed 3 nights in Jul 2025

10/10 Excellent

Patrick

Stayed 2 nights in Jul 2025

10/10 Excellent

Sam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were very nice and amenities were great! Very close to central Cairns and surrounded by lots of restaurant/food options. Only a 10 minute walk to the Cairns Night Markets and 5 minute walk from the Aquarium. Would absolutely stay here again!
Stayed 7 nights in Jul 2025

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awesome! Beautiful & Comfortable.

Great Location, central to eateries near the Esplanade, plus BWS & City Supermaket. Amazing Bed! Beautiful finishes & bathroom. I love the rain water head in the shower. You could also stream TV or chose from Free movies.
Stayed 1 night in Jul 2025

10/10 Excellent

Liz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel. Exactly the quality we expected from this chain. We were only there for one night passing through, but had a lovely stay.
Stayed 1 night in Jul 2025

10/10 Excellent

Dion, Redlands

Stayed 5 nights in Jul 2025

10/10 Excellent

Bernard

Stayed 1 night in Jun 2025

8/10 Good

Jonathan

Stayed 2 nights in Jul 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely
Stayed 3 nights in Jul 2025

8/10 Good

Xiaowen

Liked: Cleanliness, staff & service, property conditions & facilities
The location is great, all staff we interact
Stayed 6 nights in Jul 2025

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent stay in Cairns

The room was lovely, spacious & clean. The shower was awesome & bed & pillows were amazing! Great location & facilities.
Stayed 2 nights in Jul 2025

6/10 Okay

Wade

Business traveler
Liked: Cleanliness, property conditions & facilities
Average
Stayed 1 night in Jul 2025

10/10 Excellent

Lillian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location walkable to dining shopping. Clean rooms quiet.
Stayed 1 night in Jul 2025

10/10 Excellent

Beata

Liked: Cleanliness
Stayed 3 nights in Jul 2025

8/10 Good

Melody

Liked: Cleanliness, property conditions & facilities, room comfort
Lacking the personal touch. Felt a bit sterile. Tried ordering room service, wouldn't take room number. Who wo
Stayed 2 nights in Jul 2025