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Bay Village Tropical Retreat & Apartments

3.5 star property

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Photo gallery for Bay Village Tropical Retreat & Apartments

Outdoor pool, sun loungers
Outdoor pool, sun loungers
Front of property
Reception
Studio | Desk, iron/ironing board, cribs/infant beds, free WiFi

Reviews

8.2 out of 10
Very good

Popular amenities

  • Breakfast available
  • Room service
  • 24/7 front desk
  • Bar
  • Pool
  • Housekeeping

Explore the area

Map
227 Lake Street, Cairns North, QLD, 4870
  • Cairns Esplanade
    ‪3 min walk‬
  • Cairns Central Shopping Centre
    ‪17 min walk‬
  • Cairns Marlin Marina
    ‪4 min drive‬
  • Cairns, QLD (CNS-Cairns Intl.)
    ‪6 min drive‬

Room options

View all photos for Family Room

View from room

Family Room

  • 344 sq ft
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Double or Twin Room

Double or Twin Room | Desk, iron/ironing board, cribs/infant beds, free WiFi

Double or Twin Room

  • 215 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Studio

Desk, iron/ironing board, cribs/infant beds, free WiFi

Studio

  • 366 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Desk, iron/ironing board, cribs/infant beds, free WiFi

Suite, 1 Bedroom

  • 388 sq ft
  • Resort view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Apartment, 3 Bedrooms

Desk, iron/ironing board, cribs/infant beds, free WiFi

Standard Apartment, 3 Bedrooms

  • 1184 sq ft
  • Resort view
  • Sleeps 7
  • 2 Queen Beds and 2 Twin Beds

View all photos for Standard Triple Room

Desk, iron/ironing board, cribs/infant beds, free WiFi

Standard Triple Room

  • 344 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Standard Apartment, 2 Bedrooms

Desk, iron/ironing board, cribs/infant beds, free WiFi

Standard Apartment, 2 Bedrooms

  • 904 sq ft
  • Resort view
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for Standard Room

Desk, iron/ironing board, cribs/infant beds, free WiFi

Standard Room

  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for One Bedroom Suite

Desk, iron/ironing board, cribs/infant beds, free WiFi

One Bedroom Suite

  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room

Desk, iron/ironing board, cribs/infant beds, free WiFi

Family Room

  • Sleeps 4
  • 2 Twin Beds and 1 Queen Bed

View all photos for Three Bedroom Apartment

Desk, iron/ironing board, cribs/infant beds, free WiFi

Three Bedroom Apartment

  • Sleeps 7
  • 2 Twin Beds, 1 Twin Sofa Bed, 1 King Bed and 1 Queen Bed

View all photos for Studio Room

Desk, iron/ironing board, cribs/infant beds, free WiFi

Studio Room

  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Standard Triple Room

Desk, iron/ironing board, cribs/infant beds, free WiFi

Standard Triple Room

  • Sleeps 3
  • 1 Twin Bed and 1 Queen Bed

View all photos for Two Bedroom Apartment

Desk, iron/ironing board, cribs/infant beds, free WiFi

Two Bedroom Apartment

  • Sleeps 5
  • 1 King Bed, 1 Twin Sofa Bed and 2 Twin Beds

Similar properties

View from property

Cairns Harbourside Hotel

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
4.4 out of 5, Excellent, (1013)
The price is $92
per night
$101 total
includes taxes & fees
Mar 23 - Mar 24
Cairns Harbourside Hotel

About this property

Bay Village Tropical Retreat & Apartments

3.5-star hotel in Cairns North
This hotel features an outdoor pool, a restaurant, and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Other amenities include a snack bar/deli, concierge services, and dry cleaning.
Bay Village Tropical Retreat & Apartments offers 82 accommodations, which are accessible via exterior corridors and feature complimentary newspapers and coffee/tea makers. Guests can surf the web using the complimentary wireless Internet access.

Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

The hotel offers a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary. This business-friendly hotel also offers an outdoor pool, a library, and a terrace. Limited complimentary onsite parking is available on a first-come, first-served basis.

Bay Village Tropical Retreat & Apartments has designated areas for smoking.

Continental breakfasts are available for a surcharge and are served each morning between 6:30 AM and 9:30 AM.
Bay Village Tropical Retreat & Apartments has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, French, German, Indonesian, Italian, Japanese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Street parking available
  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily continental breakfast available 6:30 AM to 9:30 AM for a fee: AUD 16 for adults and AUD 10 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Library
  • Outdoor pool

Family friendly

  • Crib (surcharge)
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Beach towels
  • Garden
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Low-height counter and sink
  • No elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 floors
  • 3 buildings
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Crib (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 10:30 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

The property charges 1.51 percent for credit card payments
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Guests arriving outside of normal check-in hours should use the exterior telephone at this property to request check-in assistance upon arrival.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 29.0 per night
Cribs (infant beds) are available for AUD 10.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 100.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately AUD 16 for adults and AUD 10 for children
  • Crib (infant bed) fee: AUD 10.0 per night
  • Rollaway bed fee: AUD 29.0 per night
  • Credit card charges are subject to a surcharge of 1.51 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Bay Village Retreat
Bay Village Tropical
Bay Village Tropical Retreat
Bay Village Tropical Retreat Cairns North
Bay Village Tropical Retreat Hotel
Bay Village Tropical Retreat Hotel Cairns North
Bay Village Tropical Retreat Apartments Cairns North
Bay Village Tropical Retreat Apartments
Bay Village Tropical Retreat Apartments
Bay Village Tropical Retreat & Apartments Hotel
Bay Village Tropical Retreat & Apartments Cairns North
Bay Village Tropical Retreat & Apartments Hotel Cairns North

Bay Village Tropical Retreat & Apartments Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 257 out of 702 reviews
Rating 8 - Good. 310 out of 702 reviews
Rating 6 - Okay. 88 out of 702 reviews
Rating 4 - Poor. 30 out of 702 reviews
Rating 2 - Terrible. 17 out of 702 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Thatiana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service! Thank you, Jennifer, for going above and beyond for your guests!
Stayed 1 night in Nov 2024

10/10 Excellent

Shauna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

8/10 Good

Jan

We needed to be close to the hospital and it’s nice to walk to the esplanade
Stayed 2 nights in Oct 2024

10/10 Excellent

Mark Jan

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish there was more secure parking as I worry about the vehicle parked in streets. Doesn’t feel safe.
Stayed 2 nights in Nov 2024

10/10 Excellent

Terri

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel. Nice pool. The rooms were very clean and had great amenities; even shaving cream. The staff were very welcoming. We stayed six nights over two weeks. They stored our extra luggage and my medical supplies. We could not have picked a better place!
Stayed 1 night in Nov 2024

8/10 Good

Cherilyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Harm

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had the perfect stay and outstanding dining experience.
Stayed 1 night in Oct 2024

6/10 Okay

Anne, Burdell

Liked: Cleanliness
Stayed 1 night in Oct 2024

8/10 Good

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great dining, friendly staff, close to the CBD
Stayed 3 nights in Oct 2024

6/10 Okay

Peter

Business traveler, Traveled with family
Great restaurant, large rooms.
Stayed 2 nights in Oct 2024

8/10 Good

William

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check-in and checkout great location
Stayed 1 night in Sep 2024

8/10 Good

mindy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the resort is nice and location is good, a bit noisy in early morning when gardener came to work during our stay Not happy with the $50 security deposit not yet refund after nearly 3 weeks, contacted the resort 2 times, still not happening
Stayed 3 nights in Aug 2024

8/10 Good

Amie

Stayed 4 nights in Aug 2024

6/10 Okay

Wendy

Business traveler
Disliked: Cleanliness, property conditions & facilities
Room was not cleaned daily! Ceiling fan in bedroom faulty
Stayed 4 nights in Sep 2024

8/10 Good

Grayson

Liked: Cleanliness, staff & service, property conditions & facilities
Large room. Staff were friendly My shower was a bit average...
Stayed 3 nights in Aug 2024

2/10 Terrible

Andrew

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Avoid at all costs. Sooo noisy, nothing like the photos, sheets don’t fit the bed, dirty. List goes on
Stayed 1 night in Sep 2024

8/10 Good

Lorella

Traveled with partner, Traveled with family
It’s a structure a little bit old but the garden is beautiful
Stayed 5 nights in Aug 2024

6/10 Okay

Elizabeth C

Stayed 4 nights in Aug 2024

8/10 Good

Liz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite and convenient
Stayed 1 night in Aug 2024

6/10 Okay

Shilpa

Stayed 3 nights in Aug 2024

8/10 Good

Craig

Liked: Cleanliness, amenities, property conditions & facilities
Bay Village Tropical Retreat is nice and handy to the hospital and down town Cairns
Stayed 2 nights in Aug 2024

8/10 Good

Jenna

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place for a quick trip
Stayed 2 nights in Aug 2024

4/10 Poor

Kitty

Traveled with group
Disliked: Cleanliness
The room was decent but it was very musky and did not smell very nice. The property in general seemed nice and the walk to Esplanade was nearby. It worked for us for one night stay but I wouldn't stay any longer. Sadly there was also a complete power outage in the hotel in the evening, not the hotels fault but it was not a pleasant experience.
Stayed 1 night in Aug 2024