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Bay Village Tropical Retreat & Apartments

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Bay Village Tropical Retreat & Apartments

Outdoor pool, sun loungers
Front of property
Desk, iron/ironing board, cribs/infant beds, free WiFi
Suite, 1 Bedroom | Living room | TV
Outdoor pool, sun loungers

Reviews

8.2 out of 10

Very good

Popular amenities

  • Bar
  • Room service
  • Breakfast available
  • 24/7 front desk
  • Housekeeping
  • Pool

Explore the area

Map
227 Lake Street, Cairns North, QLD, 4870
  • Cairns Esplanade
    3 min walk
  • Cairns Base Hospital
    3 min walk
  • Cairns Esplanade Charles Street Parkland
    3 min walk
  • Cairns, QLD (CNS-Cairns Intl.)
    6 min drive

Room options

View all photos for Family Room

View from room

Family Room

  • 344 sq ft
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Double or Twin Room

Double or Twin Room | Desk, iron/ironing board, cribs/infant beds, free WiFi

Double or Twin Room

  • 215 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Studio

Desk, iron/ironing board, cribs/infant beds, free WiFi

Studio

  • 366 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Desk, iron/ironing board, cribs/infant beds, free WiFi

Suite, 1 Bedroom

  • 388 sq ft
  • Resort view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Apartment, 3 Bedrooms

Desk, iron/ironing board, cribs/infant beds, free WiFi

Standard Apartment, 3 Bedrooms

  • 1184 sq ft
  • Resort view
  • Sleeps 7
  • 2 Queen Beds and 2 Twin Beds

View all photos for Standard Triple Room

Desk, iron/ironing board, cribs/infant beds, free WiFi

Standard Triple Room

  • 344 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Standard Apartment, 2 Bedrooms

Desk, iron/ironing board, cribs/infant beds, free WiFi

Standard Apartment, 2 Bedrooms

  • 904 sq ft
  • Resort view
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for Standard Room

Desk, iron/ironing board, cribs/infant beds, free WiFi

Standard Room

  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for One Bedroom Suite

Desk, iron/ironing board, cribs/infant beds, free WiFi

One Bedroom Suite

  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room

Desk, iron/ironing board, cribs/infant beds, free WiFi

Family Room

  • Sleeps 4
  • 2 Twin Beds and 1 Queen Bed

View all photos for Three Bedroom Apartment

Desk, iron/ironing board, cribs/infant beds, free WiFi

Three Bedroom Apartment

  • Sleeps 7
  • 2 Twin Beds, 1 Twin Sofa Bed, 1 King Bed and 1 Queen Bed

View all photos for Studio Room

Desk, iron/ironing board, cribs/infant beds, free WiFi

Studio Room

  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Standard Triple Room

Desk, iron/ironing board, cribs/infant beds, free WiFi

Standard Triple Room

  • Sleeps 3
  • 1 Twin Bed and 1 Queen Bed

View all photos for Two Bedroom Apartment

Desk, iron/ironing board, cribs/infant beds, free WiFi

Two Bedroom Apartment

  • Sleeps 5
  • 1 King Bed, 1 Twin Sofa Bed and 2 Twin Beds

Similar properties

Front of property

Cairns Harbourside Hotel

Pool
Parking included
Free WiFi
Restaurant
4.3 out of 5, Excellent, (1185)
The price is $117
per night
$128 total
includes taxes & fees
Dec 11 - Dec 12
Cairns Harbourside Hotel

About this property

Bay Village Tropical Retreat & Apartments

3.5-star hotel in Cairns North
This hotel features an outdoor pool, a restaurant, and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Other amenities include a snack bar/deli, concierge services, and dry cleaning.
Bay Village Tropical Retreat & Apartments offers 82 accommodations, which are accessible via exterior corridors and feature complimentary newspapers and coffee/tea makers. Guests can surf the web using the complimentary wireless Internet access.

Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

The hotel offers a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary. This business-friendly hotel also offers an outdoor pool, a library, and a terrace. Limited complimentary onsite parking is available on a first-come, first-served basis.

Bay Village Tropical Retreat & Apartments has designated areas for smoking.

Continental breakfasts are available for a surcharge and are served each morning between 6:30 AM and 9:30 AM.
Bay Village Tropical Retreat & Apartments has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, French, German, Indonesian, Italian, Japanese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Street parking available
  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily continental breakfast available 6:30 AM to 9:30 AM for a fee: AUD 16 for adults and AUD 10 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Library
  • Outdoor pool

Family friendly

  • Crib (surcharge)
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Beach towels
  • Garden
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Low-height counter and sink
  • No elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 floors
  • 3 buildings
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Crib (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 10:30 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

The property charges 1.51 percent for credit card payments
Front desk staff will greet guests on arrival
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation
Guests arriving outside of normal check-in hours should use the exterior telephone at this property to request check-in assistance upon arrival.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 29.0 per night
Cribs (infant beds) are available for AUD 10.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 100.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately AUD 16 for adults and AUD 10 for children
  • Crib (infant bed) fee: AUD 10.0 per night
  • Rollaway bed fee: AUD 29.0 per night
  • Credit card charges are subject to a surcharge of 1.51 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Bay Village Retreat
Bay Village Tropical
Bay Village Tropical Retreat
Bay Village Tropical Retreat Cairns North
Bay Village Tropical Retreat Hotel
Bay Village Tropical Retreat Hotel Cairns North
Bay Village Tropical Retreat Apartments Cairns North
Bay Village Tropical Retreat Apartments
Bay Village Tropical Retreat Apartments
Bay Village Tropical Retreat & Apartments Hotel
Bay Village Tropical Retreat & Apartments Cairns North
Bay Village Tropical Retreat & Apartments Hotel Cairns North

Bay Village Tropical Retreat & Apartments Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 254 out of 692 reviews" "
Rating 8 - Good. 306 out of 692 reviews" "
Rating 6 - Okay. 86 out of 692 reviews" "
Rating 4 - Poor. 29 out of 692 reviews" "
Rating 2 - Terrible. 17 out of 692 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Lorella

Traveled with partner, Traveled with family
It’s a structure a little bit old but the garden is beautiful
Stayed 5 nights in Aug 2024

6/10 Okay

Elizabeth C

Stayed 4 nights in Aug 2024

8/10 Good

Liz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite and convenient
Stayed 1 night in Aug 2024

8/10 Good

Craig

Liked: Cleanliness, amenities, property conditions & facilities
Bay Village Tropical Retreat is nice and handy to the hospital and down town Cairns
Stayed 2 nights in Aug 2024

8/10 Good

Jenna

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place for a quick trip
Stayed 2 nights in Aug 2024

4/10 Poor

Kitty

Traveled with group
Disliked: Cleanliness
The room was decent but it was very musky and did not smell very nice. The property in general seemed nice and the walk to Esplanade was nearby. It worked for us for one night stay but I wouldn't stay any longer. Sadly there was also a complete power outage in the hotel in the evening, not the hotels fault but it was not a pleasant experience.
Stayed 1 night in Aug 2024

8/10 Good

R

Traveled with group
Liked: Cleanliness, staff & service, room comfort
One might stay in Cairns
The apartments were separated from the hotel -across the road. We were on the 2nd floor and no lift so it was a bit tedious. Otherwise everything was clean and comfortable
Stayed 1 night in Aug 2024

4/10 Poor

Joanne Den

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a budget family place if that’s what you’re looking for. The beds were old and uncomfortable. Every surface was sticky no matter how many times you wiped it clean. Bath was old mouldy in shower corners and sink cracked. It’s very very basic. It needs a lot of maintenance and updates
Stayed 4 nights in Aug 2024

8/10 Good

Lauren

Liked: Cleanliness, staff & service
Accommodation was clean, bed was good. Very roomy and fine for 1 person but would have been small for 3 people. Staff were very helpful and friendly. The complex was old and could do with refurbishment. I was in room 323 on first floor which had a long verandah leading to other rooms. Very noisy with people coming and going at all hours.
Stayed 7 nights in Aug 2024

10/10 Excellent

Betty

Liked: Cleanliness, staff & service
Rooms need updating. Bed was very hard and uncomfortable. Rooms need a comfortable chair for sitting to relax.
Stayed 7 nights in Aug 2024

2/10 Terrible

Lorraine

Traveled with group
Disliked: Staff & service, room comfort
Sales over service
Never have I been treated so bad at check-in. One double bed for two female friends is not acceptable in most instances. Also being told a portable bed was unavailable and ten minutes later being told there is a portable bed. There was water dripping on me whilst sitting on the toilet and also standing at the sink doing my teeth. The rooms are dated and a lift or ramp is required for heavy cases for upstairs.
Stayed 1 night in Aug 2024

10/10 Excellent

Jaidon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

Jorge

Stayed 3 nights in Aug 2024

10/10 Excellent

Loretta

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Spacious room and bathroom. Basic but everything you need. Pleasant landscaping.
Stayed 1 night in Aug 2024

10/10 Excellent

JAMES

Liked: Cleanliness, staff & service, property conditions & facilities
Would higjhly recommend to others particularly restaurant meal.
Stayed 1 night in Jul 2024

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
Large comfortable clean room and excellent Indonesian restaurant downstairs. Perfect one night stay
Stayed 1 night in Aug 2024

6/10 Okay

David

Disliked: Property conditions & facilities
Looking a bit tired and run down. Could update the furniture and amenities.
Stayed 1 night in Jul 2024

10/10 Excellent

Mark

Stayed 1 night in Jul 2024

10/10 Excellent

Evelin

Liked: Cleanliness, staff & service, property conditions & facilities
Nice garden with pool area. Very helpful staff. A true hotel, not just some place to stay.
Stayed 1 night in Jul 2024

8/10 Good

Bianca

Traveled with family
Liked: Cleanliness, property conditions & facilities
Pleasant stay. Please note the advertisement says partial ocean views- there are absolutely no ocean views from this place. It also states there’s facility carparking- there’s approximately 8 carparks for the entire facility, so if this is full you are required to park on the street. Side note- my husband left his brand new wireless earphones in the room- we called reception a few hours later and they were not there.
Stayed 1 night in Jul 2024

4/10 Poor

Namie

Disliked: Cleanliness, amenities, property conditions & facilities
Unpleasant to stay in the room due to strong mold smell. Noisy as it was part of connecting room; just separated by wood door. In terms of service, the receptionist was kind to help arrange some tour.
Stayed 2 nights in Jul 2024

2/10 Terrible

Aaron

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2024

8/10 Good

Neville

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
So handy to many things
Stayed 1 night in Jul 2024

6/10 Okay

Alastair

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
My room was inconveniently placed. Noisy overnight and early in the morning. Blinds didn’t close so the room was not dark. Lots of external lights lighting up the room. Not a bad stay as it was a quick visit.
Stayed 1 night in Jul 2024

8/10 Good

Lee-anne

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service
Had a light right outside our room which lit up our bedroom and was hard to sleep. A few people smoking in non smoking areas
Stayed 2 nights in Jun 2024