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Cairns City Sheridan

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Cairns City Sheridan

Twin Room, Balcony | Laptop workspace, iron/ironing board, free WiFi, bed sheets
2 outdoor pools, sun loungers
Suite, 1 Queen Bed, Jetted Tub | Laptop workspace, iron/ironing board, free WiFi, bed sheets
Balcony view
2 outdoor pools, sun loungers

Reviews

6.2 out of 10

Popular amenities

  • Pool
  • Parking included
  • Air conditioning
  • Laundry
  • Free WiFi
  • Business services

Explore the area

Map
157 Sheridan Street, Cairns, QLD, 4870
  • Cairns Private Hospital
    5 min walk
  • Cairns Esplanade
    6 min walk
  • Cairns Performing Arts Centre
    6 min walk
  • Cairns, QLD (CNS-Cairns Intl.)
    6 min drive

Room options

View all photos for Superior Apartment, 2 Bedrooms

Superior Apartment, 2 Bedrooms | Laptop workspace, iron/ironing board, free WiFi, bed sheets

Superior Apartment, 2 Bedrooms

  • 603 sq ft
  • Sleeps 6
  • 1 Queen Bed and 5 Twin Beds

Twin Room

  • Sleeps 5
  • 2 Queen Beds and 1 Twin Bed

Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Budget Apartment

Budget Apartment | Living area | Flat-screen TV

Budget Apartment

  • 861 sq ft
  • Sleeps 5
  • 1 Queen Bed and 3 Twin Beds

View all photos for Standard Apartment, 1 Bedroom

Standard Apartment, 1 Bedroom | Laptop workspace, iron/ironing board, free WiFi, bed sheets

Standard Apartment, 1 Bedroom

  • 602 sq ft
  • Sleeps 7
  • 5 Twin Beds and 1 Queen Bed

View all photos for Family Room, Balcony

Family Room, Balcony | Laptop workspace, iron/ironing board, free WiFi, bed sheets

Family Room, Balcony

  • 398 sq ft
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Room, 1 Queen Bed, Balcony

Laptop workspace, iron/ironing board, free WiFi, bed sheets

Room, 1 Queen Bed, Balcony

  • 301 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Twin Room, Balcony

Twin Room, Balcony | Laptop workspace, iron/ironing board, free WiFi, bed sheets

Twin Room, Balcony

  • 301 sq ft
  • Resort view
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Suite, 1 Queen Bed, Jetted Tub

Suite, 1 Queen Bed, Jetted Tub | Laptop workspace, iron/ironing board, free WiFi, bed sheets

Suite, 1 Queen Bed, Jetted Tub

  • 602 sq ft
  • Sleeps 2
  • 1 Queen Bed

Double Room, 1 Queen Bed

  • 377 sq ft
  • Sleeps 2
  • 1 Queen Bed

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About this property

Cairns City Sheridan

Hotel in Cairns Central Business District
Along with 2 outdoor pools, this smoke-free hotel has a seasonal outdoor pool and conference space. Free WiFi in public areas and free self parking are also provided. Additionally, laundry facilities, express check-in, and express check-out are onsite. Housekeeping is available on request.
Cairns City Sheridan offers 31 air-conditioned accommodations with hair dryers and irons/ironing boards. Flat-screen televisions are featured in guestrooms.

Bathrooms include showers and complimentary toiletries. This Cairns hotel provides complimentary wireless Internet access. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

2 outdoor swimming pools are on site along with a seasonal outdoor pool.

Children under 18 years old are not allowed in the swimming pool without adult supervision.

Cairns City Sheridan features 2 outdoor swimming pools and a seasonal outdoor pool. Wireless Internet access is complimentary. This Cairns hotel also offers a terrace, laundry facilities, and express check-in. Complimentary self parking is available on site.

Cairns City Sheridan is a smoke-free property.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free self parking on site
  • Wheelchair-accessible parking available

Things to do

  • 2 outdoor pools

Family friendly

  • 2 outdoor pools
  • Laundry facilities

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)

Business services

  • Conference space

Outdoors

  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • 2 buildings
  • 3 floors
  • Built in 1990
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Tea bags/instant coffee

More

  • Air conditioning
  • Heating
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 11:30 PM
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

The front desk is open daily from 9:00 AM - 3:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 1:00 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation
Guests arriving outside of regular check-in hours can use the exterior telephone for check-in assistance.

Access methods

Front desk (limited hours), key retrieval

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
The seasonal pool will be open from January to December
Only registered guests are allowed in the guestrooms
Parking height restrictions apply
Children under 18 years old are not allowed in the swimming pool without adult supervision

Property is also known as

Best Western City Sheridan
Best Western City Sheridan Cairns
Best Western City Sheridan Hotel
Best Western City Sheridan Hotel Cairns
Cairns City Sheridan Hotel
Cairns City Sheridan
Cairns City Sheridan Hotel
Cairns City Sheridan Cairns
Cairns City Sheridan Hotel Cairns

Cairns City Sheridan Reviews

Reviews

6.2
Rating 10 - Excellent. 110 out of 1033 reviews" "
Rating 8 - Good. 306 out of 1033 reviews" "
Rating 6 - Okay. 313 out of 1033 reviews" "
Rating 4 - Poor. 180 out of 1033 reviews" "
Rating 2 - Terrible. 124 out of 1033 reviews" "

6.4/10

Cleanliness

7.0/10

Staff & service

5.6/10

Amenities

5.8/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

10/10 Excellent

Natasha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2 pools, easy to find, close to the city
Stayed 1 night in Aug 2024

6/10 Okay

Julie

Traveled with partner
Disliked: Property conditions & facilities
Equipment not working like hot tub remote on tv bath plug ruined Staff member on desk was nice
Stayed 1 night in Aug 2024

4/10 Poor

Rhys

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Anthony

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Little Motel in The Middle of Cairns
It was an emergency booking owing to my flight from Papua New Guinea being delayed by many hours, thus had to make a last-minute booking for accommodation, while still in PNG and opted for Cairns City Sheridan Motel. When I arrived at the motel after 11:00pm, the key to the room had been left in a night safe but unfortunately, it was the wrong key, and I couldn't enter the room. So, I called the manager who was not onsite at the hotel but some distance away... No problem - she immediately set off back to the hotel to give me the correct key for the booked room. She was very apologetic and most helpful so, the frustration I was feeling about the blunder was quickly alleviated by her prompt and professional action, which ultimately made my brief stay that Friday evening a very pleasant one. The room had everything - more than I expected in terms of facilities. It was also a very clean & tidy, spacious room which also had a cute little balcony, complete with outdoor table and chairs.
Stayed 1 night in Aug 2024

6/10 Okay

Isaac

Disliked: Cleanliness, staff & service
Cigarette butts in pot plants, smelled like an ashtray
Stayed 3 nights in Aug 2024

2/10 Terrible

Rhonda

Disliked: Cleanliness, property conditions & facilities
Our bed sheets had stains on them. There was little black insects everywhere. Someone broke into our room while we where inside. Its not recommend all especially the price as well.
Stayed 1 night in Aug 2024

2/10 Terrible

George

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel we have ever stayed in
This was the worst hotel we have ever stayed in. It was very poorly maintained and looked quite tired and worn, the chain lock was missing from the door, shower had mould, bathroom sink tap was stiff to use, bed sheets were crumpled like they had been left in a basket or maybe not been washed since the last guest, the pillows did not smell fresh at all, the floor was slimy. We kept shoes on at all times, and wore footwear to shower. We had booked for 2 nights, due to exhaustion we stayed the first night but left first thing the next morning. When checking out, the lady at reception seemed to think we had picked up the wrong room key from the safe box at check in but didn’t elaborate or seem interested and asked no questions as to why we would leave our booking early. Would never recommend this hotel to anyone. We wanted a refund as we were misled by this site in regards to information and photos about this hotel but the hotels.com app doesn’t give refunds for cancellations after check-in.
Stayed 2 nights in Jul 2024

10/10 Excellent

Cherie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

2/10 Terrible

Debbie

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was unable to stay at the property due to the conditions of the room. I emailed them afterwards with photos of the dirt, mold and cockroaches and have requested a refund as I had to rebook another place that evening. I have not received a response to repeated emails.
Stayed 2 nights in Jun 2024

4/10 Poor

Lyn

Liked: Staff & service
Disliked: Cleanliness
floor was slippery
Stayed 1 night in Jul 2024

6/10 Okay

fiona

Liked: Cleanliness
The room was clean and comfortable and the hotel only a short walk from Cairns CBD, so very convenient. The TV in my room was not working. I reported this but no action was taken to remedy. It was noisy at night with doors slamming and rowdy young guys in the early hours of the morning.
Stayed 5 nights in Jul 2024

2/10 Terrible

Jason

Liked: Staff & service
Disliked: Cleanliness
There was a terrible smell and the 1st 2 mornings i woke with the worse headaches i had ever had. The 3rd night i slept with the door wide open. This is a disgrace of a hotel. The floors were grubby the lights would flick on and off. Only nice part was the women on reception
Stayed 3 nights in Jul 2024

6/10 Okay

Scott

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2024

2/10 Terrible

Kathryn

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed
Was nothing like the pictures, was very shabby and run down. We moved out after a few hours. The only good thing about the whole place was the girl on the desk
Stayed 2 nights in Jul 2024

6/10 Okay

richard

Liked: Staff & service
Served its purpose as a bed for the night. Close enough to where the action is without all the hustle and bustle.
Stayed 3 nights in Jul 2024

6/10 Okay

John

Traveled with family
Disliked: Amenities
Balcony had cigarette butts all over and it took 2 days for someone to clean it Bad smell in foyer areas possibly the cleaning liquid but it lasted a few days Tap in bathroom over sink loose Shower water pressure not good Beds very comfortable
Stayed 9 nights in Jul 2024

2/10 Terrible

Tim

Stayed 5 nights in Jul 2024

4/10 Poor

Nigel

Disliked: Cleanliness
The stairwell absolutely reeks, the only thing that made it bearable was the smell of marjunai wafting from the rooms
Stayed 1 night in Jul 2024

2/10 Terrible

Jonna

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Electricity was nit working when arrived, there was terrible smell, curaibs were holey and beds were really old. Needed to change the place to stay.
Stayed 1 night in Jul 2024

2/10 Terrible

Archie

Disliked: Cleanliness, staff & service
Awful accommodation wet greasy floor beds broken not enough towels
Stayed 1 night in Jul 2024

2/10 Terrible

Chris

Disliked: Cleanliness, property conditions & facilities, room comfort
Very unhygienic.
We checked in late, around 7pm. No park available, had to park on the street. The stairwell up to room was dirty. The tiled floor was greasy, bed sheets looked as though someone had already slept in bed. The tap in the bathroom basin was broken, the sliding door lock was broken. The towels were threadbare and the curtains were dirty. All this for $150 a night. Very disappointed after a long day of travel.
Stayed 1 night in Jul 2024

2/10 Terrible

Andrew

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked for five, only provided with four beds.
Stayed 1 night in Jul 2024

4/10 Poor

kerry

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
unclean room, lock on deck door wouldn’t lock, blocked bathroom sink, didn’t feel safe.
Stayed 1 night in Jul 2024

4/10 Poor

Josephine

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The property was cheap for a last minute overnight stay while travelling with our kids. Late check in was fairly quick and the beds were comfortable. The condition of the room was very poor. Air-conditioning was extremely noisy, sqeaked loudly all night and no way to turn it off or adjust the cold temperature it was set on.There was no remote for the TV and only two blankets in a room to sleep 5...all other beds only had a thin sheet on, so we were cold.
Stayed 1 night in Jun 2024

8/10 Good

Eke

Stayed 4 nights in Jun 2024