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Mercure Cairns

4.0 star property

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December 2024
January 2025

Photo gallery for Mercure Cairns

Outdoor pool, sun loungers
Sports facility
Superior Room, 1 King Bed | View from room
Family Room, Multiple Beds (1 Queen and 2 Singles) | Minibar, desk, laptop workspace, iron/ironing board
Breakfast and dinner served, local cuisine

Reviews

7.8 out of 10

Good

Popular amenities

  • Room service
  • Bar
  • Breakfast available
  • Housekeeping
  • Pool
  • Air conditioning

Explore the area

Map
15 Florence Street, Cairns, QLD, 4870
  • Cairns Aquarium
    2 min walk
  • Cairns Esplanade
    4 min walk
  • Cairns Performing Arts Centre
    5 min walk
  • Cairns, QLD (CNS-Cairns Intl.)
    10 min drive

Room options

View all photos for Standard Room, 2 Twin Beds

Standard Room, 2 Twin Beds | View from room

Standard Room, 2 Twin Beds

  • 215 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Queen Bed

Minibar, desk, laptop workspace, iron/ironing board

Standard Room, 1 Queen Bed

  • 215 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Room, 1 King Bed

Minibar, desk, laptop workspace, iron/ironing board

Executive Room, 1 King Bed

  • 291 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, Multiple Beds (1 Queen and 2 Singles)

View from room

Family Room, Multiple Beds (1 Queen and 2 Singles)

  • 474 sq ft
  • City view
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Loft, 1 Queen Bed

Loft, 1 Queen Bed | View from room

Loft, 1 Queen Bed

  • 291 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, Multiple Beds

Standard Room, Multiple Beds | View from room

Standard Room, Multiple Beds

  • 215 sq ft
  • City view
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Minibar, desk, laptop workspace, iron/ironing board

Superior Room, 1 King Bed

  • 291 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

Similar properties

Room

Cairns Plaza Hotel

Pool
Parking included
Free WiFi
Air conditioning
4.6 out of 5, Wonderful, (1120)
The price is $147
per night
$161 total
includes taxes & fees
Dec 11 - Dec 12
Cairns Plaza Hotel

About this property

Mercure Cairns

4-star hotel in Cairns Central Business District
This smoke-free hotel features an outdoor pool, a restaurant, and a bar/lounge. WiFi in public areas is free. Additionally, coffee/tea in a common area, a business center, and a meeting room are onsite. Housekeeping is available on request.
Mercure Cairns offers 75 air-conditioned accommodations with minibars and espresso makers. Satellite television is provided. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Business-related amenities at this 4-star property consist of a business center and a meeting room.

Wireless Internet access is complimentary. This business-friendly hotel also offers an outdoor pool, multilingual staff, and tour/ticket assistance. For a surcharge, an airport shuttle (available on request) is offered to guests.

Mercure Cairns is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 6:30 AM and 9:30 AM.
The Stanley - This restaurant specializes in local cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Languages

English, Filipino, French, Italian, Korean, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Roundtrip airport shuttle (surcharge) from 3:30 AM to 11:30 PM on request

Food and drink

  • Daily full breakfast available 6:30 AM to 9:30 AM for a fee: AUD 20 to 32 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • The Stanley

Things to do

  • Outdoor pool
  • TV in common areas

Family friendly

  • Crib (surcharge)
  • Laundry facilities
  • Outdoor pool

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting room

Outdoors

  • Garden
  • Pool loungers

Accessibility

  • Elevator

More

  • 3 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Crib (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 55-inch TV with cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 2:00 PM
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The property charges 1.1 percent for credit card payments
The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 30 per day
Cribs (infant beds) are available for AUD 20.0 per stay

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately AUD 20 to 32 per person
  • Airport shuttle fee: AUD 15 per person (one-way)
  • Airport shuttle fee per child: AUD 15 (one-way)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: AUD 20.0 per stay
  • Rollaway bed fee: AUD 30 per day
  • Credit card charges are subject to a surcharge of 1.1 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Cairns ibis Styles
ibis Styles Cairns
ibis Styles Hotel Cairns
All Seasons Cairns
ibis Styles Cairns Hotel
ibis Styles Cairns
Mercure Cairns Hotel
Mercure Cairns Cairns
Mercure Cairns Hotel Cairns

Mercure Cairns Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 20 out of 56 reviews" "
Rating 8 - Good. 16 out of 56 reviews" "
Rating 6 - Okay. 13 out of 56 reviews" "
Rating 4 - Poor. 5 out of 56 reviews" "
Rating 2 - Terrible. 2 out of 56 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Diana

Traveled with family
Disliked: Amenities
Mercure appears beautiful from the outside. Foyer & reception are very nice-but from there everything went downhill. Room was dark only one air conditioner worked. No room telephone although room service was offered, no menu provided, very small bathroom, 3 hangers!!for many wardrobes, no dress mirror, coffee machine leaked every time it was used. Mini bar should not have been there it only provided overpriced beer, water, wine & chocolate. Shocking. Buffet breakfast was $32 - very basic ordinary selection but it was fresh. Reception staff seemed unfamiliar with the local area. Several instructions received from them to find various shops & businesses were completely off the mark. Thank god I had the sense to then google things for myself. An unexpected plumbing problem occurred which cut water off completely from the whole property from about 6:30am to 3;00pm on day two of our stay - very inconvenient - we were offered a refund if we could relocate - that was impossible considering the short notice & high season demand in Cairns in August. When we checked out we were NOT offered any compensation/reduction in the cost of our accommodation for our DAY 2 NO WATER EXPERIENCE ie no use of shower, taps for hand washing & refilling water for coffee machine & forget about having to use a toilet!!! Noise level in corridors was unacceptable at times with children running up & down corridors, screaming & acting up. Then the room next door had very loud volume TV all night one night!!!
Stayed 4 nights in Aug 2024

10/10 Excellent

Sandra

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We had an awesome stay. Staff were very friendly and room was very clean and comfortable. My only negative would be we booked 2 rooms both for 2 adults and 1 child, and only had 2 bath towels in each room. Otherwise it was a great stay. We will definitely be back.
Stayed 1 night in Aug 2024

2/10 Terrible

Jane

Disliked: Property conditions & facilities
Leak around base of toilet - pooling onto bathroom floor.
Stayed 1 night in Jun 2024

10/10 Excellent

Verity

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2024

10/10 Excellent

TITOM

Liked: Cleanliness, property conditions & facilities
Cleanliness n tudy
Stayed 2 nights in May 2024

10/10 Excellent

Robyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

10/10 Excellent

Tamie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is nice place to stay!
Stayed 1 night in May 2024

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Great family room with everything we needed. Close to town The lift was a little scary and may need some work
Stayed 1 night in Mar 2024

10/10 Excellent

Razab

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you’re in Cairns it’s not for staying in the hotel. Staff was very accommodating. Rooms are smallish but clean. AC worked.
Stayed 2 nights in Dec 2023

8/10 Good

Donald, Toronto

Stayed 3 nights in Feb 2024

6/10 Okay

Syed Aamir, Mississauga

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We had a 3 day stay. The property is close to the night market, restaurants, church and mosque. It is fairly nice. Lots of space, closet space, kitchen sink and utensils. The staff is super nice and friendly.11q It does need an upgrade. The balcony had an old patio set. The beds are really old. There were a lot of bugs, ants and spiders in the room. The room did not get serviced. We left a "refresh our room" door tag, but the room did not get any service. We came back to a room with unmade beds and messy floor. As a result the number of bugs and spiders increased and also came into our suitcases. Free parking on street is limited. Hotel parking is paid
Stayed 3 nights in Feb 2024

8/10 Good

Min Min

Traveled with family and small children
Liked: Cleanliness, amenities
We checkin at 2pm, room still not available. Family room is big and nice. Swimming pool is a little small.
Stayed 3 nights in Jan 2024

6/10 Okay

Laureece, Cooroy

Traveled with group
Liked: Cleanliness, staff & service
Pool was very warm like soup very noisy cause near a busy road wouldn’t stay there again too far from stuff
Stayed 3 nights in Jan 2024

4/10 Poor

Cassia

Traveled with partner
Disliked: Staff & service, property conditions & facilities
The member of the staff that did my check-in and check-out was rude and arrogante with no skill to work at a front desk. Mercure Cairns is also quite expensive comparatively with other hotels that provide better accommodation, nicer pools and common areas for similar price or less. The lift was broken during my stay. Car park is an extra cost whilst most of the hotels of similar category in Cairns provide free parking.
Stayed 2 nights in Jan 2024

4/10 Poor

James

Disliked: Cleanliness, staff & service, room comfort
Poor & overpriced experience
Poor experience for three reasons; - Cleanliness was poor; you could see dust on the shelves where they clearly hadn't cleaned for ages & the floor can't have been mopped as it left our feet/socks dirty. - The WiFi was useless - Not very comfortable night sleep as the bed was on wheels so moved around & you could hear all the other guests doors slamming. - The staff were unfortunately completely clueless about basic things like how to operate the laundry machine or if early check in was possible. This would've been fine if this was a really budget hotel but we paid £150 night for it! So very overpriced for what it is.
Stayed 2 nights in Dec 2023

10/10 Excellent

Kane

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location close to nightlife
Comfortable stay in heart of Cairns CBD. Just a walk to the pubs and restaurants.
Stayed 2 nights in Dec 2023

8/10 Good

lynette

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Close to esplanade with all the eateries which was so handy for the one night
Stayed 1 night in Dec 2023

8/10 Good

carlo

Comfy new mattress and nice large smart tv, unfortunately the air conditioning leaked a lot of water during the night and is unsafe.
Stayed 1 night in Nov 2023

10/10 Excellent

Rosina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything in walking distance.
Stayed 3 nights in Nov 2023

10/10 Excellent

Teresa

Traveled with partner
Liked: Cleanliness, staff & service, amenities
We were worried about having to park our car on the street each night because there wasn't enough parking inside.
Stayed 2 nights in Nov 2023

10/10 Excellent

Damian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Mercure is well positioned, only a short walk to the Esplanade and the train station for our trip to Kuranda. The staff were lovely, we had dinner 2 nights, having the specials available on those nights which we enjoyed. We also had breakfast 3 mornings which we also enjoyed. The meals/pool area was a great place to relax. Overall we were very happy with our stay and would stay again when next visiting Cairns.
Stayed 4 nights in Oct 2023

4/10 Poor

Mark

Traveled with family
Disliked: Amenities, property conditions & facilities
Dated, noisy but convenient location for the aquarium and night markets. I personally won't stay here again as there are plenty of other options for a cheaper price
Stayed 1 night in Sep 2023

10/10 Excellent

Kellie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

nardine

Business traveler
Liked: Cleanliness, staff & service, amenities
Pleasant Stay well priced.
Stayed 1 night in Sep 2023

4/10 Poor

Simon, Chelmer

Traveled with group
There was nothing particularly wrong with the property apart from the price. I know it was a busy time in Cairns and as a result there seemed to be some price gouging going on. Even at half the price I paid, I'd still only say it was just OK.
Stayed 1 night in Sep 2023