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Jack & Newell Holiday Apartments

4.5 star property

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Photo gallery for Jack & Newell Holiday Apartments

Outdoor pool, sun loungers
Premium Apartment, 3 Bedrooms, Ocean View | Balcony
Deluxe Apartment, 3 Bedrooms, Partial Sea View | Living area | 70-cm flat-screen TV with digital channels, TV
Exterior detail
Full-size fridge, microwave, oven, stovetop

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Dryer
  • Washer
  • Kitchen
  • Barbecue grill
  • Pool
  • Parking included

Explore the area

View in a map
27-29 Wharf Street, Cairns, QLD, 4870
  • Place, Cairns Esplanade
    ‪5 min walk‬
  • Place, Reef Fleet Terminal
    ‪6 min walk‬
  • Place, Cairns Central Shopping Centre
    ‪10 min walk‬
  • Airport, Cairns, QLD (CNS-Cairns Intl.)
    ‪10 min drive‬

Room options

View all photos for 3 Bedroom Standard Apartment

3 Bedroom Standard Apartment | View from room

3 Bedroom Standard Apartment

  • 1722 sq ft
  • 3 bedrooms
  • City view
  • Sleeps 7
  • 2 Queen Beds and 2 Twin Beds

View all photos for 2 Bedroom Water View Apartment

Balcony

2 Bedroom Water View Apartment

  • 1292 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds

View all photos for 3 Bedroom Water View Apartment

3 Bedroom Water View Apartment | Balcony

3 Bedroom Water View Apartment

  • 1722 sq ft
  • 3 bedrooms
  • Sleeps 7
  • 2 Queen Beds and 2 Twin Beds

View all photos for Panoramic Apartment, 3 Bedrooms, Ocean View

Balcony view

Panoramic Apartment, 3 Bedrooms, Ocean View

  • 3 bedrooms
  • Ocean view
  • Sleeps 7
  • 2 Queen Beds and 2 Twin Beds

View all photos for Deluxe Apartment, 3 Bedrooms, Partial Sea View

Deluxe Apartment, 3 Bedrooms, Partial Sea View | Living area | 70-cm flat-screen TV with digital channels, TV

Deluxe Apartment, 3 Bedrooms, Partial Sea View

  • 3 bedrooms
  • Partial sea view
  • Sleeps 7
  • 2 Queen Beds and 2 Twin Beds

View all photos for Premium Apartment, 3 Bedrooms, Ocean View

Premium Apartment, 3 Bedrooms, Ocean View | Balcony view

Premium Apartment, 3 Bedrooms, Ocean View

  • 3 bedrooms
  • Ocean view
  • Sleeps 7
  • 2 Queen Beds and 2 Twin Beds

View all photos for Three Bedroom Partial Water View Apartment

Interior

Three Bedroom Partial Water View Apartment

  • Sleeps 7

View all photos for Three Bedroom Premium Water View Apartment

Living area | 70-cm flat-screen TV with digital channels, TV

Three Bedroom Premium Water View Apartment

  • Sleeps 7

View all photos for Three Bedroom Panoramic Water View Apartment

3 bedrooms, individually decorated, laptop workspace, iron/ironing board

Three Bedroom Panoramic Water View Apartment

  • Sleeps 7

View all photos for 2 Bedroom Water View Apartment

3 bedrooms, individually decorated, laptop workspace, iron/ironing board

2 Bedroom Water View Apartment

  • Sleeps 5

View all photos for 3 Bedroom Standard Apartment

3 bedrooms, individually decorated, laptop workspace, iron/ironing board

3 Bedroom Standard Apartment

  • Sleeps 7

View all photos for 2 Bedroom Standard Apartment

3 bedrooms, individually decorated, laptop workspace, iron/ironing board

2 Bedroom Standard Apartment

  • Sleeps 5

View all photos for 3 Bedroom Water View Apartment

3 bedrooms, individually decorated, laptop workspace, iron/ironing board

3 Bedroom Water View Apartment

  • Sleeps 7

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About this property

Jack & Newell Holiday Apartments

4.5-star aparthotel in Cairns Central Business District
This smoke-free aparthotel features an outdoor pool, tour/ticket assistance, and barbecue grills. Free WiFi in public areas and free self parking are also provided. Each apartment has 3 bedrooms and offers free WiFi and a furnished balcony. Guests will find a kitchen with a refrigerator, an oven, a stovetop, and a microwave. Weekly housekeeping is available.
Jack & Newell Holiday Apartments offers 16 air-conditioned accommodations with washers/dryers and hair dryers. Rooms open to furnished balconies or patios. Each accommodation is individually decorated. Accommodations at this 4.5-star aparthotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include separate bathtubs and showers.

Guests can surf the web using the complimentary wireless Internet access. 70-cm flat-screen televisions come with digital channels. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided weekly.

Recreational amenities at the aparthotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Jack & Newell Holiday Apartments features an outdoor pool, a terrace, and barbecue grills. Wireless Internet access is complimentary. This luxury aparthotel also offers tour/ticket assistance and an elevator. Limited complimentary onsite parking is available on a first-come, first-served basis.

Jack & Newell Holiday Apartments is a smoke-free property.

Property amenities

Pool/Spa

  • Outdoor pool
  • Pool loungers

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Kitchen

  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Full-sized refrigerator/freezer
  • Microwave
  • Oven
  • Stovetop

Bedrooms

  • 3 bedrooms
  • Bedsheets provided
  • Rollaway/extra bed: AUD 40 per day

Bathroom

  • 2 private bathrooms
  • Hair dryer
  • Separate bathtub and shower
  • Towels provided

Living spaces

  • Living room
  • Separate dining area

Entertainment

  • 70-cm flat-screen TV with digital channels

Outdoor areas

  • Barbecue grill
  • Furnished balcony/patio
  • Terrace

Laundry

  • Washer/dryer

Work spaces

  • Laptop workspace

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Smoking not allowed

Services and conveniences

  • Housekeeping (weekly)
  • Iron/ironing board
  • Luggage storage
  • Tour and ticket assistance

Location highlights

  • In a shopping district
  • In the city center
  • Near a train station
  • Near the airport
  • Near the boardwalk/promenade
  • On the waterfront

Things to do

  • Boat tours nearby
  • Ecotours nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Parasailing nearby
  • Rafting nearby
  • Sailing nearby
  • Scuba diving nearby
  • Snorkeling nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Security system
  • Window guards

General

  • 1 building
  • 16 units
  • Built in 2004
  • Individual decor

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 5 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available

Special check-in instructions

The front desk is open Monday - Friday (8 AM - 5 PM) and Saturday - Sunday (8 AM - 2 PM)
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 40.0 per day
Cribs (infant beds) are available for AUD 25.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: AUD 250.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Crib (infant bed) fee: AUD 25.0 per day
  • Rollaway bed fee: AUD 40.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a security system and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Only registered guests are allowed in the guestrooms
Parking height restrictions apply

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Jack & Newell Cairns Luxury Apartments
Jack & Newell Luxury Apartments
Jack Newell Apartments
Jack Newell Cairns Luxury
Jack Newell Luxury
Jack Newell Luxury Apartments Cairns
Jack & Newell Apartments
Jack Newell Holiday Apartments
Jack & Newell Holiday Apartments Cairns
Jack & Newell Holiday Apartments Aparthotel
Jack & Newell Holiday Apartments Aparthotel Cairns

Jack & Newell Holiday Apartments Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 215 out of 287 reviews
Rating 8 - Good. 61 out of 287 reviews
Rating 6 - Okay. 9 out of 287 reviews
Rating 4 - Poor. 1 out of 287 reviews
Rating 2 - Terrible. 1 out of 287 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Carly

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff were lovely. Apartment was clean spacious & had everything we needed.
Stayed 7 nights in Jul 2025

10/10 Excellent

Lucy

Traveled with family and small children
Liked: Amenities
Beautifully clean Friendly lady at the front desk View - amazing Bed's- comfortable Lots and lots of room Pool - beautiful Loved every minute if our stay at Jack and Newell
Stayed 7 nights in Jul 2025

10/10 Excellent

Margrethe

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We got the 3bdrm, 3ba unit. Location was so convenient to walk everywhere we needed to go like: close to the daily night market, the pick up location of both Kuranda rail tour and Great Barrier Reef tours, Esplanade lagoon, great food (all under 10mins). So we didn’t need a car. Apt was clean and over all looked newer esp kitchen appliances, dishes and cooking utensils.
Stayed 3 nights in Apr 2025

10/10 Excellent

Melainie

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2025

10/10 Excellent

Claire

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2025

8/10 Good

KARLEEN

Traveled with family
Liked: Room comfort
Stayed 6 nights in May 2024

10/10 Excellent

ray

Liked: Cleanliness, property conditions & facilities
Enjoyed our stay
Stayed 3 nights in May 2024

10/10 Excellent

Lauren

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great location and spacious apartment. Staff were welcoming and friendly
Stayed 3 nights in May 2024

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The location was ideal. The staff were very helpful and friendly. In general the property was clean and well equipped.
Stayed 3 nights in Apr 2024

10/10 Excellent

matt

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
A wonderful stay in a lovely place. Large spacious apartment & very friendly & helpful staff.
Stayed 4 nights in Mar 2024

8/10 Good

Sheryll

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Property manager was great. Full of local knowledge. Friendly and helpful.
Stayed 4 nights in Mar 2024

10/10 Excellent

George

Traveled with group, Business traveler
Well Managed
Stayed 3 nights in Jan 2024

10/10 Excellent

jason

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had a amazing stay here, the view we had was outstanding to say the least. In a good area and near everything you could need for your stay. We will definitely come back and stay in the property again when we are back in Cairns again.
Stayed 3 nights in Nov 2023

10/10 Excellent

Louise

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This property was lovely exactly as displayed in pictures right across the road from wharf.
Stayed 5 nights in Oct 2023

10/10 Excellent

Long Sheng

Liked: Cleanliness, property conditions & facilities
Very clean amd comfortable. 5 of us in a 3 bedroom apartment.
Stayed 5 nights in Sep 2023

10/10 Excellent

Katharina

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very spacious Appartement. Close to restaurants and fleet reef. Would book again.
Stayed 3 nights in Sep 2023

4/10 Poor

Alan

Traveled with family
Liked: Room comfort

P&O Cruise Views, not Sea Views.

I booked the last few days of my holiday in a sea view apartment as a way to celebrate, prior to leaving for the UK. Sadly, shortly after check-in and admiring the beautiful views, a gigantic P&O cruise docked directly outside the hotel, resulting in my 'sea views' becoming a view of seemed like a block of flats; to top it off, it stank and was noisy if we went out on the balcony. If the fact that the hotel was fronted by the cruise terminal, and that the view from my apartment was very different to what had been advertised ans sold, I would not be making an issues or this, as I simply would have booked alsewhere. This tainted what should have been ending the holiday with a 'bang'. Very disappointed.
Stayed 2 nights in Aug 2023

10/10 Excellent

Hye

Liked: Cleanliness, property conditions & facilities
Great place for family. Clean, well accomodated and good communication
Stayed 2 nights in Aug 2023

8/10 Good

Elliot, Mercer Island

Traveled with partner, Traveled with family
Liked: Cleanliness
Great location, average condition, met our needs well.
Stayed 4 nights in Aug 2023

10/10 Excellent

Emma

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property was situated in a fantastic location with great views. It was slightly off the main drag and thus a little quieter without being any real distance away. It was a well appointed apartment with all you could want, with comfortable beds
Stayed 3 nights in Jul 2023

10/10 Excellent

Helen

Stayed 3 nights in Jun 2023

10/10 Excellent

Danielle, Kaneohe

Stayed 3 nights in Jun 2023

8/10 Good

Sameer

Traveled with family and small children, Traveled with family
Liked: Cleanliness
The property is uniquely located across the Hemingway brewery and Reef Casino and the View are better than those from the the other hotels on Esplanade i.e the Riley , Hilton etc. The apartment are spacious and the parking is very convenient, My pet peeve was about the internet which was intermittent or for a day or two non existent. Property has Gym which is well equipped for me given my bias towards rowing and swimming pool is big enough but do not expect a lap pool as you see in a hotel property. The noise from hemingway on weekends may filter through until 9:30 pm after which it felt silent. All in all a great appointed property with spacious rooms and great view; if they could fix internet and other issues such as TV antennae in living room not working properly , I would have been saying excellent rather than great.
Stayed 4 nights in Jun 2023

10/10 Excellent

Charles Johannes

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property,while dated, was clean and functioned. The managers were supurb and looked after us very well. The idea place for a break
Stayed 4 nights in May 2023

8/10 Good

Marcarla

Stayed 4 nights in Feb 2023