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Novotel Cairns Oasis Resort

4.5 star property

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Photo gallery for Novotel Cairns Oasis Resort

Outdoor pool, pool umbrellas, sun loungers
Outdoor pool, pool umbrellas, sun loungers
Balcony view
Lobby
In-room safe, individually decorated, individually furnished

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Parking available
  • 24/7 front desk

Explore the area

Map
122 Lake St, Cairns, QLD, 4870
  • Cairns Esplanade
    ‪4 min walk‬
  • Cairns Night Markets
    ‪6 min walk‬
  • Cairns Central Shopping Centre
    ‪8 min walk‬
  • Cairns, QLD (CNS-Cairns Intl.)
    ‪12 min drive‬

Room options

View all photos for Standard Double Room, 2 Double Beds, Pool View

In-room safe, individually decorated, individually furnished

Standard Double Room, 2 Double Beds, Pool View

  • 279 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed

In-room safe, individually decorated, individually furnished

Standard Room, 1 King Bed

  • 279 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Pool View

In-room safe, individually decorated, individually furnished

Standard Room, 1 King Bed, Pool View

  • 279 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, 2 Double Beds

In-room safe, individually decorated, individually furnished

Standard Double Room, 2 Double Beds

  • 279 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Pool View

Shower, eco-friendly toiletries, hair dryer, towels

Deluxe Room, 1 King Bed, Pool View

  • 279 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room, 2 Double Beds, Pool View

Deluxe Double Room, 2 Double Beds, Pool View | In-room safe, individually decorated, individually furnished

Deluxe Double Room, 2 Double Beds, Pool View

  • 279 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

In-room safe, individually decorated, individually furnished

Deluxe Room, 1 King Bed

  • 279 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room, 2 Double Beds

In-room safe, individually decorated, individually furnished

Deluxe Double Room, 2 Double Beds

  • 279 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

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About this property

Novotel Cairns Oasis Resort

4.5-star hotel in Cairns Central Business District
An outdoor pool, a restaurant, and a fitness center are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a bar/lounge, a poolside bar, and a snack bar/deli are onsite. Housekeeping is available on request.
Novotel Cairns Oasis Resort offers 314 air-conditioned accommodations with safes and coffee/tea makers. Rooms open to balconies. Each accommodation is individually furnished and decorated. 55-inch LCD televisions come with digital channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. This Cairns hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Microwaves, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.

Children under 13 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to a children's pool, Novotel Cairns Oasis Resort provides an outdoor pool and a fitness center. Dining options at the hotel include a restaurant and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities at this 4.5-star property consist of a business center and 7 meeting rooms. Event facilities measuring 1938 square feet (180 square meters) include a conference center. This luxury hotel also offers a terrace, multilingual staff, and tour/ticket assistance. Onsite parking is available (surcharge).

Novotel Cairns Oasis Resort is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10 AM.
Moku - Overlooking the pool and garden, this restaurant serves breakfast and dinner. Guests can enjoy alfresco dining (weather permitting).
Moku Bar + Grill - This bar serves brunch, lunch, dinner, and light fare. A children's menu is available. Happy hour is offered. Open daily.
Moku Beach Club - This poolside bar serves lunch and light fare. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Open daily.
Late night fare is available from room service (during limited hours).

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Covered self parking on site (AUD 12 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: AUD 37 per person
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Moku
  • Moku Bar + Grill
  • Moku Beach Club

Things to do

  • Children's pool
  • Gym
  • Outdoor pool
  • Scooter/moped rentals
  • TV in common areas

Family friendly

  • Children's pool
  • Fenced pool
  • In-room babysitting (surcharge)
  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Microwave on request
  • Outdoor pool
  • Pool gate
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 7 meeting rooms
  • Business center
  • Computer station
  • Conference center (1,938 square feet of space)

Outdoors

  • Garden
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Elevator
  • Front entrance ramp
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 4 buildings
  • 6 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 55-inch LCD TV with digital channels
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Late-night room service
  • Microwave on request
  • Refrigerator

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: AUD 200
Express check-out available

Special check-in instructions

The property charges 1.4 percent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child per adult, up to the age of 15 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AUD 60.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 100.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately AUD 37 per person
  • Covered self parking fee: AUD 12 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: AUD 200 (subject to availability)
  • In-room microwave fee: AUD 50 per stay
  • Rollaway bed fee: AUD 60.0 per night
  • Credit card charges are subject to a surcharge of 1.4 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
Children under 13 years old are not allowed in the swimming pool or fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Cairns Novotel Oasis Resort
Cairns Novotel Resort
Cairns Oasis Novotel
Novotel Cairns
Novotel Cairns Oasis
Novotel Cairns Oasis Resort
Novotel Oasis
Novotel Oasis Resort
Novotel Oasis Resort Cairns
Oasis Cairns Resort
Accor Cairns Oasis Hotel
Novotel Cairns Oasis Hotel Cairns
Oasis Hotel Cairns
Oasis Cairns
Oasis Resort Cairns
Cairns Novotel
Novotel Cairns Oasis Cairns
Novotel Cairns Oasis Resort Hotel
Novotel Cairns Oasis Resort Cairns
Novotel Cairns Oasis Resort Hotel Cairns

Novotel Cairns Oasis Resort Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 357 out of 638 reviews
Rating 8 - Good. 196 out of 638 reviews
Rating 6 - Okay. 57 out of 638 reviews
Rating 4 - Poor. 21 out of 638 reviews
Rating 2 - Terrible. 7 out of 638 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our week's stay at the property, the pool facilities & swim up bar were brilliant! We paid extra for the buffet breakfast each day & we couldn't recommend this enough! Having breakfast available each morning was brilliant! One less decision to think on, while on holiday & would be a great idea for anyone planning on doing any day trips to start with a delcious breaky with a huge range of options. All staff we encountered were so friendly & super helpful! The hotel is only 8mins from the airport (approx $29 trip by taxi each way). The Cairns aquarium is just down the road, the night markets around 5mins walk away. We found it super convenient & well located. Our room was nice & neat, the air con was great & the bed was quite comfy.
Stayed 7 nights in Dec 2024

10/10 Excellent

Tyson

Stayed 5 nights in Dec 2024

10/10 Excellent

jane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a quiet, comfortable hotel with a friendly staff. It is beautifully landscaped and the beds are especially comfortable. Lots of places to relax around the pool area. I would stay here again without hesitation.
Stayed 1 night in Dec 2024

10/10 Excellent

Gunchool

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

6/10 Okay

kim

Stayed 1 night in Nov 2024

10/10 Excellent

Glenn, Boronia

Stayed 5 nights in Aug 2024

10/10 Excellent

Patricia

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Nicole

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel, great location to see Cairns and surrounding sights. Staff were friendly and helpful.
Stayed 5 nights in Nov 2024

10/10 Excellent

Tim

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pool and dining options.
Stayed 6 nights in Nov 2024

4/10 Poor

Misty

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
The food at the restaurant was atrocious. The pool was packed so full with No real room to move. I understand it is a busy time of year. But the downstairs bar was noisy and overcrowded. Overcharged our credit card in 2 transactions a total of $950. Was rectified but shouldn’t have happened.
Stayed 4 nights in Nov 2024

10/10 Excellent

Meng

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2024

10/10 Excellent

Suzanne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great locations pool bar fully open which included reasonably priced meals clean with friendly staff
Stayed 5 nights in Nov 2024

6/10 Okay

Jennifer

Traveled with family and small children, Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Hotel itself was fine. The rooms and facilities were overall very clean and nice, with an easy walk to the Esplanade and Cairns Central Shopping Center. The food was also very good. However, I don’t know if it was because we went during the off season or what, but there was NEVER anyone when you needed them. No concierge, and front desk always had a queue a mile long and people just gave up and walked away. Checking in took a ridiculous amount of time. Calls to the front desk always went unanswered and we ended up having to just manage things ourselves, from calling a taxi to fixing a malfunctioning toilet, because we couldn’t ever reach anyone. Also, I asked for a birthday surprise cake for my son, which they brought 3 days too early and with a complimentary bottle of wine, which was nice, but seeing as it was for an 8 year old (which I informed them of) he probably would’ve been happier with a coke or juice. Also, I’m not sure what housekeeping did other than make the beds and straighten the towels. Nothing was cleaned, and after the second day we just took care of it ourselves and kept the “Do not Disturb” sign on the rest of our stay. Also, a big point of contention for us was that there wasn’t a shop in the hotel where we could just go buy soft drinks, snacks, coffee etc. It either had to be through room service or you had to go down to the bar/coffee shop and hope that someone was manning the desk. I could write more but I’m out of space. Do not recommend.
Stayed 4 nights in Nov 2024

6/10 Okay

Tracy

Liked: Property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Pedro

Stayed 3 nights in Oct 2024

10/10 Excellent

Giuseppe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Novotel oasis resort was perfect ,staff rooms and facilities absolutely loved it 😀
Stayed 7 nights in Nov 2024

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Love it their
Stayed 6 nights in Nov 2024

10/10 Excellent

Anastasia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

10/10 Excellent

Cara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
*
Stayed 1 night in Nov 2024

10/10 Excellent

Natalie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay here! Such friendly staff, beautiful facility and great rooms 😊 great location also
Stayed 5 nights in Oct 2024

6/10 Okay

Steven, Greenwith

Traveled with family
Disliked: Staff & service
We have stayed at the Novotel Oasis multiple times over many years and previously thought it was great. On this 10 day stay It was disappointing to see that the new owners (following a fairly recent acquisition) seem to have cut costs and talent on the hotel staff. Bar staff were extremely slow in all areas, they generally stood doing nothing rather than clear tables and also appereared uninterested in assisting the resort or the guests. The pool was cleaned daily but the area around the pool was not and daily there were old bandaids and sweet rappers not picked up, along with the previous days pool toys left scattered everywhere. The poolside seating and sun beds were well past their best and there was not enough of them.
Stayed 10 nights in Oct 2024

8/10 Good

EPELI

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Just what i needed for my holiday
Stayed 2 nights in Oct 2024

10/10 Excellent

Mark

Stayed 7 nights in Sep 2024

10/10 Excellent

Cheryl

Liked: Property conditions & facilities
Loved the staff and properly
Stayed 6 nights in Oct 2024

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pool area and close to the esplanade
Stayed 6 nights in Oct 2024