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Pacific Hotel Cairns

4.5 star property

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Photo gallery for Pacific Hotel Cairns

Reception
Executive Luxury Suite | In-room safe, blackout drapes, iron/ironing board, free WiFi
View from room
Aerial view
Lobby sitting area

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • 24/7 front desk
$136
includes taxes & fees
Dec 2 - Dec 3

Explore the area

View in a map
Corner Esplanade And Spence Street, Cairns, QLD, 4870
  • Place, Cairns Esplanade
    ‪1 min walk‬
  • Place, Cairns Marlin Marina
    ‪5 min walk‬
  • Place, Cairns Night Markets
    ‪5 min walk‬
  • Airport, Cairns, QLD (CNS-Cairns Intl.)
    ‪9 min drive‬

Room options

View all photos for Superior King Balcony Room

Superior King Balcony Room | In-room safe, blackout drapes, iron/ironing board, free WiFi

Superior King Balcony Room

8.4 out of 10
Very good
(80 reviews)
  • 291 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Deluxe King Balcony Room

Deluxe King Balcony Room | In-room safe, blackout drapes, iron/ironing board, free WiFi

Deluxe King Balcony Room

8.6 out of 10
Excellent
(45 reviews)
  • 291 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Superior King Balcony Suite

Superior King Balcony Suite | In-room safe, blackout drapes, iron/ironing board, free WiFi

Superior King Balcony Suite

9.2 out of 10
Wonderful
(28 reviews)
  • 534 sq ft
  • Park view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Executive Luxury Suite

Executive Luxury Suite | In-room safe, blackout drapes, iron/ironing board, free WiFi

Executive Luxury Suite

8.4 out of 10
Very good
(7 reviews)
  • 484 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Executive King Room

Executive King Room | In-room safe, blackout drapes, iron/ironing board, free WiFi

Executive King Room

8.8 out of 10
Excellent
(52 reviews)
  • 269 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

Premium Double Room, Sea View

  • 269 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed

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About this property

Pacific Hotel Cairns

4.5-star hotel in Cairns Central Business District
Along with an outdoor pool, this smoke-free hotel has a restaurant and a bar/lounge. WiFi in public areas is free. Other amenities include self parking, laundry facilities, and a 24-hour front desk. Housekeeping is available once per stay.
Pacific Hotel Cairns offers 207 air-conditioned accommodations with safes and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Guests can make use of the in-room refrigerators and coffee/tea makers. Additionally, rooms include irons/ironing boards and complimentary toiletries. Change of towels and change of bedsheets can be requested. Housekeeping is provided once per stay.
Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access. This luxury hotel also offers an outdoor pool, a vending machine, and multilingual staff. Limited onsite parking is available on a first-come, first-served basis (surcharge).

Pacific Hotel Cairns is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 9:30 AM.
Bushfire Flame Grill - This restaurant specializes in Brazilian cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Uncovered self parking on site (AUD 15 per day)
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 9:30 AM for a fee: AUD 25 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Bushfire Flame Grill

Things to do

  • Outdoor pool

Family friendly

  • Fenced pool
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (once per stay)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 11 floors
  • Locally-owned and organized tours and activities
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The property charges 1.98 percent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 70.0 per day
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately AUD 25 per person
  • Uncovered self parking fee: AUD 15 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 70.0 per day
  • Credit card charges are subject to a surcharge of 1.98 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Cairns International Hotel
Pacific Cairns International Hotel
Pacific International Cairns
Pacific International Hotel Cairns
Pacific Hotel Cairns
Pacific Cairns
Hotel Pacific International
Hotel Pacific International
Pacific Hotel Cairns Hotel
Pacific Hotel Cairns Cairns
Pacific Hotel Cairns Hotel Cairns

Pacific Hotel Cairns Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 496 out of 1018 reviews
Rating 8 - Good. 331 out of 1018 reviews
Rating 6 - Okay. 116 out of 1018 reviews
Rating 4 - Poor. 43 out of 1018 reviews
Rating 2 - Terrible. 32 out of 1018 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

John

Stayed 4 nights in Aug 2025

4/10 Poor

Gabrielle

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently stayed for 4 nights in a ‘Superior King Balcony Suite’ Pros: Great location, walking distance to the ferry terminal and main tourist strip. Friendly staff. Cons: Staff couldn’t actually help with issues. I had a broken shower with very poor water pressure which I videoed and complained about on three separate occasions. A front desk staff member came to my room to video for himself and agreed it was a problem. It was not fixed during my 4 night stay, I was told there was no spare room to move to, no offer of any other solution or compensation. I had to go to a nearby salon and pay to have my hair washed after a day on the Barrier Reef. Noisy location with no earplugs provided- not ideal when busy touring to go out and look for some to buy. Dirty, old carpet squares in the 8th floor corridor, smelly, similar scent to cat urine. Banging, hammering and drilling from 0830am onwards directly above my room (noise recorded) despite signs stating these works would commence after 0930am. Upon check out I was not asked how my stay was, probably because the staff know how bad the place is. In summary it’s not up to basic standards and is overpriced.
Broken old fashioned shower arrangement. Bath spout ran at the same time as the shower resulting in poor water pressure.
Stayed 4 nights in Aug 2025

8/10 Good

Laura

Liked: Cleanliness, property conditions & facilities
I had a fantastic experience staying at Pacific Hotel Cairns. The location is perfect — right in the heart of the city, close to shops, restaurants, and the waterfront. The staff were incredibly friendly and welcoming, always ready to help with a smile
Stayed 2 nights in Aug 2025

4/10 Poor

Kenichi

Business traveler
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
That is not renovation li is repainting only This hotel is not value reasonable
Stayed 2 nights in Aug 2025

6/10 Okay

Jena

Traveled with group
The stay was fine overall. The room was small but worked okay for just two nights. Nothing particularly special, but it did the job. The best part is the location, it’s really convenient if you’re planning an early Great Barrier Reef tour since it’s close to the port.
Stayed 2 nights in May 2025

10/10 Excellent

Daisy, Cypress

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property was very clean. Very close to the Reef Fleet Terminal for boat trips. There are many restaurants in the area. You can go walking. Friendly staff. We arrived early at the hotel, and they stored our luggage in the lobby so we could go out and explore the area before our actual check-in time.
Stayed 2 nights in Jun 2025

8/10 Good

Kanazono

Liked: Cleanliness, staff & service
Stayed 5 nights in Jul 2025

8/10 Good

Arinjay, Saskatoon

Business traveler
Liked: Cleanliness, staff & service, amenities
Simple property for a stay close to the waterfront.
Stayed 9 nights in Jul 2025

8/10 Good

Steve

Liked: Cleanliness, staff & service, room comfort

Nice room

A nice and spacious room with lots of light. My only quibble is it’s a bit expensive.
Stayed 1 night in Aug 2025

6/10 Okay

Verified traveler

Traveled with group
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

4/10 Poor

Leah

Stayed 3 nights in Jul 2025

10/10 Excellent

TOM

Stayed 1 night in Aug 2025

10/10 Excellent

Yukiko

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Brent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place right by all the Cairns action! We had a nice room that was very spacious and great views!
Stayed 3 nights in Jul 2025

2/10 Terrible

Joan

Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel front desk staffs were unprofessional
Stayed 1 night in Jul 2025

8/10 Good

Diat-Anne

Liked: Amenities, property conditions & facilities
Good
Stayed 1 night in Jul 2025

6/10 Okay

Marion

Liked: Cleanliness

Just okay.

Starting to look dated. The lifts were terrible and a mix up with breakfast charges.
Stayed 3 nights in Jul 2025

8/10 Good

Lynn

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Not as accessible as i thought it would be!
Stayed 1 night in Jul 2025

2/10 Terrible

Beck

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed bugs, leaking roof, fresh towels were dirty and staff shortages. Elevator buttons held in with tape and lifts not working. If you wish to sleep don't book this hotel due to street noise.
Stayed 2 nights in Jul 2025

8/10 Good

Melvin

Stayed 4 nights in Jul 2025

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed the location as were able to walk everywhere we wanted to go.
Stayed 2 nights in Jul 2025

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good size comfortable room.Close to all I need to do in the city.
Stayed 2 nights in Jul 2025

10/10 Excellent

???

Stayed 2 nights in Jul 2025

8/10 Good

Christie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Discount for hotel guests on breakfast and flame grill eatery were most welcome. Location is excellent. Much enjoyed and will definitely use the hotel again
Stayed 7 nights in Jun 2025

6/10 Okay

MIRANDA

Stayed 3 nights in Jul 2025