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Crystalbrook Riley

5.0 star property

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Photo gallery for Crystalbrook Riley

2 bars/lounges, rooftop bar
2 bars/lounges, rooftop bar
Family Room, Sea View | View from room
Suite, 1 King Bed with Sofa bed | View from room
Balcony

Popular amenities

  • Bar

Explore the area

Map
131-141 Esplanade, Cairns, QLD, 4870
  • Cairns Esplanade
    ‪1 min walk‬
  • Cairns Central Shopping Centre
    ‪11 min walk‬
  • Reef Fleet Terminal
    ‪13 min walk‬
  • Cairns, QLD (CNS-Cairns Intl.)
    ‪8 min drive‬

Room options

View all photos for Family Room (Resort View)

Premium bedding, in-room safe, desk, blackout drapes

Family Room (Resort View)

10.0 out of 10
Exceptional
(2 reviews)
  • 689 sq ft
  • Resort view
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds

View all photos for Urban King

Premium bedding, in-room safe, desk, blackout drapes

Urban King

8.6 out of 10
Excellent
(30 reviews)
  • 344 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Resort Suite

Premium bedding, in-room safe, desk, blackout drapes

Resort Suite

  • Resort view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed

Premium bedding, in-room safe, desk, blackout drapes

Suite, 1 King Bed with Sofa bed

  • 743 sq ft
  • Partial sea view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Resort King

Premium bedding, in-room safe, desk, blackout drapes

Resort King

9.6 out of 10
Exceptional
(17 reviews)
  • 344 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, Sea View

View from room

Family Room, Sea View

9.4 out of 10
Exceptional
(3 reviews)
  • 689 sq ft
  • Sea view
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds

View all photos for Panoramic Sea

Panoramic Sea | Premium bedding, in-room safe, desk, blackout drapes

Panoramic Sea

9.2 out of 10
Wonderful
(16 reviews)
  • 323 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Urban Panoramic

Urban Panoramic | Premium bedding, in-room safe, desk, blackout drapes

Urban Panoramic

  • Sleeps 2
  • 1 King Bed

View all photos for Sea King

View from room

Sea King

9.4 out of 10
Exceptional
(15 reviews)
  • 344 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Resort Twin

Premium bedding, in-room safe, desk, blackout drapes

Resort Twin

8.8 out of 10
Excellent
(5 reviews)
  • 344 sq ft
  • Resort view
  • Sleeps 3
  • 2 Twin Beds

Resort Double Double

  • Sleeps 4
  • 2 Double Beds

View all photos for Urban Twin

Premium bedding, in-room safe, desk, blackout drapes

Urban Twin

9.6 out of 10
Exceptional
(14 reviews)
  • 344 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

Urban Suite

  • City view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Family Room - Urban View

View from room

Family Room - Urban View

  • 689 sq ft
  • City view
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds

View all photos for Panoramic Bath

Panoramic Bath | Bathroom | Eco-friendly toiletries, hair dryer, bathrobes, slippers

Panoramic Bath

8.0 out of 10
Very good
(1 review)
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Sea Suite

Premium bedding, in-room safe, desk, blackout drapes

Sea Suite

  • Sea view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

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About this property

Crystalbrook Riley

5-star hotel in Cairns Central Business District
A full-service spa, an outdoor pool, and a restaurant are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include 2 bars/lounges, a 24-hour fitness center, and a poolside bar. Housekeeping is available once per stay.
Crystalbrook Riley offers 311 air-conditioned accommodations with iPod docking stations and safes. Beds feature premium bedding. A pillow menu is available. 55-inch flat-screen televisions come with digital channels, first-run movies, and Netflix. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 5 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments.
In addition to a full-service spa, Crystalbrook Riley features an outdoor pool and a 24-hour fitness center. The hotel offers a restaurant. Guests can unwind with a drink at one of the hotel's bars, which include 2 bars/lounges and a poolside bar. Public areas are equipped with complimentary wireless Internet access.

6 meeting rooms are available. This luxury hotel also offers spa services, tour/ticket assistance, and a garden. Onsite parking is available (surcharge), along with a car charging station.

Crystalbrook Riley is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10 AM.
Paper Crane - This poolside restaurant specializes in Asian cuisine and serves breakfast, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required.
Paper Crane Pool Side - This poolside bar specializes in local and international cuisine and serves breakfast, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required. Open daily.
Rocco - Overlooking the ocean, this rooftop bar specializes in Middle Eastern cuisine and serves dinner and light fare. Guests can enjoy drinks at the bar. Happy hour is offered. Reservations are required. Open daily.
Calypso Club - Overlooking the ocean and pool, this bar specializes in seafood and serves lunch, dinner, and light fare. Guests can enjoy alfresco dining (weather permitting). Reservations are required. Open select days.
Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Japanese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Self parking on site (AUD 15 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6:30 AM to 10:00 AM for a fee: AUD 42 for adults and AUD 21 for children
  • 2 bars/lounges
  • A poolside bar
  • A restaurant

Restaurants on site

  • Calypso Club
  • Paper Crane
  • Paper Crane Pool Side
  • Rocco

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Bicycle storage
  • Billiards/pool table
  • Full-service spa
  • Outdoor pool

Family friendly

  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 6 meeting rooms

Outdoors

  • Garden
  • Pool cabanas (surcharge)
  • Pool loungers

Full-service spa

  • 5 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • 2 buildings
  • 7 floors
  • At least 80% of food locally-sourced
  • Built in 2018
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with digital channels
  • First-run movies
  • iPod dock
  • Netflix

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

The property charges 1 percent for credit card payments
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
This property charges the following mandatory general deposits, collected at check-in: AUD 75 for the first night, AUD 50 for subsequent nights.

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday, and Sunday:
  • Full-service spa

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AUD 60.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 100 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately AUD 42 for adults and AUD 21 for children
  • Self parking fee: AUD 15.00 per day
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 60.0 per day
  • Credit card charges are subject to a surcharge of 1 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7 AM to 9 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Parking height restrictions apply

Property is also known as

Riley Crystalbrook Collection Resort Cairns
Riley Crystalbrook Collection Resort
Riley Crystalbrook Collection Cairns
Riley Crystalbrook Collection
Riley a Crystalbrook Collection Resort
Crystalbrook Riley Hotel
Crystalbrook Riley Cairns
Crystalbrook Riley Hotel Cairns
Riley a Crystalbrook Collection Resort

Crystalbrook Riley Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 712 out of 1001 reviews
Rating 8 - Good. 191 out of 1001 reviews
Rating 6 - Okay. 60 out of 1001 reviews
Rating 4 - Poor. 27 out of 1001 reviews
Rating 2 - Terrible. 11 out of 1001 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Randah

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am so satisfied with may stay at this hotel, honestly above my expectations
Stayed 3 nights in Apr 2025

10/10 Excellent

Tuula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

We will be back

A beautiful property. We stayed in the blue tower which was quiet, comfortable and clean. All the staff we dealt with were excellent and helpful. We had breakfast and dinner there as well which were good. Easy walk to the action end of the esplanade. A lovely experience all round.
Stayed 1 night in Apr 2025

10/10 Excellent

Mitchell Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place to stay. Can’t fault anything
Stayed 5 nights in Apr 2025

8/10 Good

Anil

Stayed 2 nights in Apr 2025

10/10 Excellent

Rami

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet
Stayed 3 nights in Apr 2025

10/10 Excellent

ANTON

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spectacular looking hotel and pool. Rooms are cleaned and stocked well daily. We had a seaview room which was amazing and comfortable. Around the pool staff are professional when bringing food and drinks. Cocktails were especially fantastic from all three different bars.
Stayed 6 nights in Apr 2025

4/10 Poor

Jenna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check your bank statement closely after staying here. They charged me twice for parking, for a breakfast I didn’t eat, and the damage deposit. Still waiting for these charges to be resolved after a few weeks Really nice hotel, great pool, room was clean etc. but the issues with charges really turned me off. Also the iPad in the room is how you order room service but our was missing the case to charge it on the dock so had to get someone to bring a charge cord and then when we did order room service it didn’t go through anyways. We were offered a free breakfast so that was good compensation but then they ended up charging us for the breakfast the next day which we didn’t even attended because I was at a skydiving event. So the hotel was really nice place to stay but I think they have some issues with management or some areas
Stayed 3 nights in Apr 2025

10/10 Excellent

Adel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

8/10 Good

Roy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice resort pool with good breakfast options
Stayed 1 night in Apr 2025

10/10 Excellent

Cameron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

6/10 Okay

Rhiannon

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Very damp smell throughout hallway and rooms. Long hair found in shower. Room overlooked pool and it’s quite loud during the day
Stayed 1 night in Apr 2025

8/10 Good

Jovita

Liked: Staff & service, property conditions & facilities, room comfort

Good location in Cairns

Nice hotel and in a good location. Bed was comfortable, and nice amenities in the room. We did however have to move the room due to ants in the first room and a spider in the second room. It’s Cairns, it’s hot, it’s humid, some of this is probably unavoidable, but when you have to move twice it’s not great. Staff were very accommodating and helpful though, thank you for that!
Stayed 3 nights in Nov 2024

10/10 Excellent

Yvonne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying here and it won’t be our last. Great staff, location is close to a variety of dining options and the free bike hire is fantastic. The pool is awesome too, with plenty of lounge chairs for all.
Stayed 5 nights in Apr 2025

10/10 Excellent

Asia

Liked: Cleanliness, staff & service, property conditions & facilities
It was great
Stayed 2 nights in Apr 2025

6/10 Okay

Steven

Liked: Property conditions & facilities
We didn’t much care for our experience here. The room smelled of mold and it took some convincing to get a new room. The new room was alright once we got settled. Housekeeping was poor overall. The linens had an obvious stain on them that wasn’t removed, the tissue box remained empty until we called for more, pillows were left on the floor after the bed was made. The gym was also very bare bones and not ideal. The property was ok overall, but I wouldn’t stay again.
Stayed 3 nights in Apr 2025

10/10 Excellent

Nicola, Rolleston

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front of house staff were lovely as were the staff on the restaurant Great location stunning outlook resort view
Stayed 2 nights in Apr 2025

10/10 Excellent

Bogoja

Liked: Cleanliness, staff & service, property conditions & facilities
The 4 pools were amazing, the spa was massive, very impressive, amenities were always immaculate and staff are so very polite and welcoming
Stayed 7 nights in Apr 2025

10/10 Excellent

Kathi

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at crystal book Riley Cairns, was very relaxining. The property was immaculate, the staff were all very friendly and helpful, l would like to mention in particular Maximilian & Mathew. They were always greeted us with a smile, made us feel very welcome. Buffet breakfast was good, Vocca had a great atmosphere with the DJ and the view was great. We had pool and beach views. The only thing was the big pool was having the decking replaced whilst we were there. The spa pool is massive. Thank you to all the staff, highly recommend.
Stayed 7 nights in Apr 2025

10/10 Excellent

WON SUK

Stayed 4 nights in Apr 2025

6/10 Okay

Taline

Liked: Room comfort
Stayed 4 nights in Apr 2025

8/10 Good

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

2/10 Terrible

Jackson

Traveled with partner
Disliked: Cleanliness, staff & service, amenities
Our room was quite dirty, alot of mould build up, room was musky and dust was built up in areas if it wasnt for the room tye property is nice but i would not use there accommodation or recommend a room to anyone.
Stayed 1 night in Apr 2025

10/10 Excellent

Priyanka

Stayed 3 nights in Mar 2025

8/10 Good

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a lovely hotel. Easy walking into Cairns. The restaurant and bar was a little over priced.
Stayed 5 nights in Mar 2025

6/10 Okay

Sue

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Don’t stay there unless you want to be ripped off

Waited 45mins for my meal and it was wrong . Then they charged me 18% without asking me . Will never stay there again . I am away on business a lot as you can see on my free nights .
Stayed 2 nights in Mar 2025