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Crystalbrook Riley

5.0 star property

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Photo gallery for Crystalbrook Riley

Balcony
Exterior
Outdoor pool, open 7 AM to 9 PM, cabanas (surcharge), sun loungers
Lobby
Family Room, Sea View | View from room

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar

Explore the area

Map
131-141 Esplanade, Cairns, QLD, 4870
  • Cairns Esplanade
    ‪1 min walk‬
  • Cairns Central Shopping Centre
    ‪11 min walk‬
  • Cairns Marlin Marina
    ‪11 min walk‬
  • Cairns, QLD (CNS-Cairns Intl.)
    ‪8 min drive‬

Room options

View all photos for Family Room (Resort View)

Premium bedding, in-room safe, desk, blackout drapes

Family Room (Resort View)

  • 689 sq ft
  • Resort view
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds

View all photos for Urban King

Premium bedding, in-room safe, desk, blackout drapes

Urban King

  • 344 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Resort Suite

  • Resort view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed

Suite, 1 King Bed with Sofa bed | Premium bedding, in-room safe, desk, blackout drapes

Suite, 1 King Bed with Sofa bed

  • 743 sq ft
  • Partial sea view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Resort King

View from room

Resort King

  • 344 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, Sea View

View from room

Family Room, Sea View

  • 689 sq ft
  • Sea view
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds

View all photos for Panoramic Sea

Panoramic Sea | Premium bedding, in-room safe, desk, blackout drapes

Panoramic Sea

  • 323 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Urban Panoramic

Urban Panoramic | Premium bedding, in-room safe, desk, blackout drapes

Urban Panoramic

  • Sleeps 2
  • 1 King Bed

View all photos for Sea King

Balcony

Sea King

  • 344 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Resort Twin

Premium bedding, in-room safe, desk, blackout drapes

Resort Twin

  • 344 sq ft
  • Resort view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Urban Twin

Premium bedding, in-room safe, desk, blackout drapes

Urban Twin

  • 344 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Family Room - Urban View

Premium bedding, in-room safe, desk, blackout drapes

Family Room - Urban View

  • 689 sq ft
  • City view
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds

View all photos for Panoramic Bath

Panoramic Bath | Bathroom | Eco-friendly toiletries, hair dryer, bathrobes, slippers

Panoramic Bath

  • Sea view
  • Sleeps 2
  • 1 King Bed

Sea Suite

  • Sea view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

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Exterior

Crystalbrook Flynn

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  • Spa
  • Free WiFi
  • Restaurant
4.6 out of 5, Wonderful, (856)
$165 nightly
The price was $184
The price is $165 total
includes taxes & fees
Crystalbrook Flynn

About this property

Crystalbrook Riley

5-star hotel in Cairns Central Business District
A full-service spa, an outdoor pool, and a restaurant are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include 2 bars/lounges, a 24-hour fitness center, and a poolside bar. Housekeeping is available once per stay.
Crystalbrook Riley offers 311 air-conditioned accommodations with iPod docking stations and safes. Beds feature premium bedding. A pillow menu is available. 55-inch flat-screen televisions come with digital channels, first-run movies, and Netflix. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 5 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments.
In addition to a full-service spa, Crystalbrook Riley features an outdoor pool and a 24-hour fitness center. The hotel offers a restaurant. Guests can unwind with a drink at one of the hotel's bars, which include 2 bars/lounges and a poolside bar. Public areas are equipped with complimentary wireless Internet access.

6 meeting rooms are available. This luxury hotel also offers spa services, tour/ticket assistance, and a garden. Onsite parking is available (surcharge), along with a car charging station.

Crystalbrook Riley is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10 AM.
Paper Crane - This poolside restaurant specializes in Asian cuisine and serves breakfast, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required.
Paper Crane Pool Side - This poolside bar specializes in local and international cuisine and serves breakfast, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required. Open daily.
Rocco - Overlooking the ocean, this rooftop bar specializes in Middle Eastern cuisine and serves dinner and light fare. Guests can enjoy drinks at the bar. Happy hour is offered. Reservations are required. Open daily.
Calypso Club - Overlooking the ocean and pool, this bar specializes in seafood and serves lunch, dinner, and light fare. Guests can enjoy alfresco dining (weather permitting). Reservations are required. Open select days.
Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Japanese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Self parking on site (AUD 15 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6:30 AM to 10:00 AM for a fee: AUD 42 for adults and AUD 21 for children
  • 2 bars/lounges
  • A poolside bar
  • A restaurant

Restaurants on site

  • Calypso Club
  • Paper Crane
  • Paper Crane Pool Side
  • Rocco

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Bicycle storage
  • Billiards/pool table
  • Full-service spa
  • Outdoor pool

Family friendly

  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 6 meeting rooms

Outdoors

  • Garden
  • Pool cabanas (surcharge)
  • Pool loungers

Full-service spa

  • 5 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • 2 buildings
  • 7 floors
  • At least 80% of food locally-sourced
  • Built in 2018
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with digital channels
  • First-run movies
  • iPod dock
  • Netflix

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

The property charges 1 percent for credit card payments
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
This property charges the following mandatory general deposits, collected at check-in: AUD 75 for the first night, AUD 50 for subsequent nights.

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday, and Sunday:
  • Full-service spa

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AUD 60.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 100 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately AUD 42 for adults and AUD 21 for children
  • Self parking fee: AUD 15.00 per day
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 60.0 per day
  • Credit card charges are subject to a surcharge of 1 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7 AM to 9 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Parking height restrictions apply

Property is also known as

Riley Crystalbrook Collection Resort Cairns
Riley Crystalbrook Collection Resort
Riley Crystalbrook Collection Cairns
Riley Crystalbrook Collection
Riley a Crystalbrook Collection Resort
Crystalbrook Riley Hotel
Crystalbrook Riley Cairns
Crystalbrook Riley Hotel Cairns
Riley a Crystalbrook Collection Resort

Crystalbrook Riley Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 708 out of 1000 reviews
Rating 8 - Good. 198 out of 1000 reviews
Rating 6 - Okay. 57 out of 1000 reviews
Rating 4 - Poor. 25 out of 1000 reviews
Rating 2 - Terrible. 12 out of 1000 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ronan

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel. Pool was fantastic and good service
Stayed 1 night in Feb 2025

6/10 Okay

Peggy Lee

Liked: Cleanliness, property conditions & facilities, room comfort

Nice location Not very nice service

Team are fine but do not have solution for anything. Paper plane staff said the bread pudding would be refilled but end up never did. Not all the restaurants open daily. Very disappointed for staying 3 nights and did not get to see go up to the Rocco bar because it closed most days. Waited all day to check-in, after 2pm, and the room keypad lock is broken even after fixed, can open the door without the key. Very unsafe. Eventhough it’s the most decent looking hotel in the area, won’t plan to return.
Stayed 3 nights in Jan 2025

10/10 Excellent

Ronan

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the pool and restaurant areas. Spacious room with lovely view. Staff were all very friendly. Really nice stay.
Stayed 2 nights in Feb 2025

6/10 Okay

chi ming john

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location , closer to sea side and have pool
Stayed 5 nights in Feb 2025

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Sally Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

8/10 Good

steven

Very well situated. Helpful personable staff the room needed a little more storage space and bathroom more hooks to hang wet towels (this is being picky)
Stayed 4 nights in Jan 2025

10/10 Excellent

Giovanni

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean nice room close to everything
Stayed 5 nights in Jan 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

10/10 Excellent

Alan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel. Gorgeous room (panorama sea view in the Tower), excellent pool, great bars, great location. Breakfast was solid without being exceptional. We’ll be back.
Stayed 2 nights in Jan 2025

10/10 Excellent

raida

Stayed 6 nights in Nov 2024

6/10 Okay

Zoe Annette

Liked: Cleanliness
Disliked: Property conditions & facilities
We loved the location but the pool cleanliness was very poor pool full of sand and insects not cleaned enough. Housekeeping understaffed and had to be reminded to clean room.
Stayed 4 nights in Jan 2025

10/10 Excellent

Joyce

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel in Cairns

Great hotel, lovely pool area and great restaurants and bars to enjoy the view over the sea. In a quiet area, good parking and easy 10min walk to restaurants and the marina.
Stayed 6 nights in Jan 2025

10/10 Excellent

Mary

Traveled with partner
We loved the location of this property and the staff were great!
Stayed 2 nights in Jan 2025

10/10 Excellent

Farshid

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2025

6/10 Okay

Nick

Traveled with partner
Liked: Staff & service
Upon check in our first room was filthy, stained carpets and chairs, also a very pungent wet sock smell to the room. The front desk staff were attentive and placed us in another room that was 3 floors down and smaller, however it was somewhat more clean. During the day it looked alright but at night with the lights on you could see smudges outlining the shape of someone on the glass - not the end of the world but also not the experience you'd expect paying a premium. The third night in there was a power outage for over 2 hours and there was no communication from staff or any ability to help. No AC was running and made for an uncomfortable end to the trip. The only thing that would make me come back here is their breakfast buffet - worth the extra coin but that's all I'd come back for. Overall an average stay with good brekkie.
Stayed 4 nights in Jan 2025

10/10 Excellent

Stela, Austral

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff members, very helpful always happy to help
Stayed 3 nights in Jan 2025

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

10/10 Excellent

Klara, Miranda

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely would stay again. Great location, close to shops and restaurants. I booked twin Urban room it was really nice room with balcony and side view on sea. My husband booked paronomastic sea room with amazing view the only thing is that room was musty as there is no balcony so not much fresh air get in. Staff was friendly and helpful all the time. Great place to stay ;)
Stayed 4 nights in Jan 2025

10/10 Excellent

Gurpal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, lovely view and staff were excellent

10/10 Excellent

Cathryn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service is 10/10. Prompt attention on feedback that made our stay even more amazing! Quini went above and beyond! Thank you Quini. Love, love, love the pool. Take me back already! Cathryn
Stayed 2 nights in Jan 2025

10/10 Excellent

Gao-Chao

Liked: Cleanliness, staff & service, property conditions & facilities
Goods
Stayed 2 nights in Jan 2025

10/10 Excellent

Mitzy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic staff, very helpful. Clean rooms with amazing views.
Stayed 4 nights in Jan 2025

10/10 Excellent

Gilberto Javier

Stayed 3 nights in Jan 2025

6/10 Okay

Tim

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Dec 2024