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Sarayi Boutique Hotel

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Sarayi Boutique Hotel

On the beach, white sand
Exterior
Outdoor pool
Rooftop terrace
Hotel Room | Blackout drapes, iron/ironing board, bed sheets

Reviews

8.2 out of 10

Very good

Popular amenities

  • Bar
  • Pet friendly
  • Pool
  • Laundry
  • Parking included
  • Air conditioning

Explore the area

Map
95 Williams Esplanade, Palm Cove, QLD, 4879
  • Palm Cove Beach
    13 min walk
  • Vie Spa Palm Cove
    13 min walk
  • Clifton Village Shopping Centre
    4 min drive
  • Cairns, QLD (CNS-Cairns Intl.)
    27 min drive

Room options

View all photos for Ocean View Spa One Bedroom Apartment - No Pets

Free toiletries, hair dryer, towels

Ocean View Spa One Bedroom Apartment - No Pets

  • 560 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Mountain View One Bedroom Apartment - No Pets

Mountain View One Bedroom Apartment - No Pets | Blackout drapes, iron/ironing board, bed sheets

Mountain View One Bedroom Apartment - No Pets

  • 592 sq ft
  • Mountain view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Ocean View One Bedroom Apartment - No Pets

View from room

Ocean View One Bedroom Apartment - No Pets

  • 581 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Room - Pet friendly

Studio Room - Pet friendly | View from room

Studio Room - Pet friendly

  • 269 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed OR 1 Twin Bed

View all photos for Hotel Room

Hotel Room | Blackout drapes, iron/ironing board, bed sheets

Hotel Room

  • 258 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Twin Bed OR 2 Twin Beds and 1 Double Sofa Bed

One Bedroom Apartment with Mountain View

  • Sleeps 2
  • 1 Queen Bed and 1 Twin Sofa Bed

One Bedroom Apartment with Ocean View and Spa Bath

  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

Budget Double Room Pet Friendly

  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

Hotel Room

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

One Bedroom Apartment with Ocean View

  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

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About this property

Sarayi Boutique Hotel

4-star hotel in Palm Cove
Along with an outdoor pool, this smoke-free hotel has a restaurant and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Other amenities include a rooftop terrace, a coffee shop/cafe, and a business center. Weekly housekeeping is available.
Sarayi Boutique Hotel offers 26 accommodations with coffee/tea makers and hair dryers. Televisions come with digital channels.

Guests can make use of the in-room refrigerators and microwaves. Additionally, rooms include complimentary toiletries and ceiling fans. Housekeeping is offered weekly and irons/ironing boards can be requested. Housekeeping is provided on a limited basis.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Dining options at the hotel include a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Business-related amenities at this 4-star property consist of a business center and meeting rooms.

Wired and wireless Internet access is complimentary. This Colonial hotel also offers an outdoor pool, a rooftop terrace, and tour/ticket assistance. For a surcharge, the property provides an airport shuttle during limited hours and an area shuttle. Limited complimentary onsite parking is available on a first-come, first-served basis.

Sarayi Boutique Hotel is a smoke-free property.

The Underground - This beachfront café serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Languages

English

Property amenities

Internet

  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Roundtrip airport shuttle (surcharge) from 6:00 AM to midnight
  • Area shuttle (surcharge)
  • Free uncovered self parking on site
  • Limited onsite parking

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • The Underground

Things to do

  • 9-hole adjacent golf course
  • Outdoor pool
  • Pilates classes
  • Yoga classes

Family friendly

  • Babysitting (surcharge)
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (weekly)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • On the waterfront
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 3 floors
  • Colonial architecture
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 42-inch HDTV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Microwave
  • Refrigerator
  • Toaster

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The property charges 1.5 percent for credit card payments
The front desk is open daily from 9:00 AM - 5:00 PM
Guests must contact the property in advance for check-in instructions and lockbox information; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation

Access methods

Front desk (limited hours), lockbox, private entrance

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Cribs (infant beds) are available for AUD 15.0 per day

Property payment types

Important information

Optional extras

  • Airport shuttle fee: AUD 31.00 per person (one-way)
  • Airport shuttle fee per child: AUD 15.50 (one-way), (from 2 to 11 years old)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: AUD 15.0 per day
  • Credit card charges are subject to a surcharge of 1.5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests who may encounter issues with stairs should contact this property in advance. Elevators are not available.

We should mention

This property does not have elevators
Reservations are required for golf tee times; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Sarayi
Sarayi Hotel
Sarayi Hotel Palm Cove
Sarayi Palm Cove
Sarayi, Palm Cove Hotel Palm Cove
Sarayi Boutique Hotel Palm Cove
Sarayi Boutique Hotel
Sarayi Boutique Palm Cove
Sarayi Boutique
Sarayi Boutique Hotel Hotel
Sarayi Boutique Hotel Palm Cove
Sarayi Boutique Hotel Hotel Palm Cove

Sarayi Boutique Hotel Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 167 out of 448 reviews" "
Rating 8 - Good. 175 out of 448 reviews" "
Rating 6 - Okay. 66 out of 448 reviews" "
Rating 4 - Poor. 31 out of 448 reviews" "
Rating 2 - Terrible. 9 out of 448 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

4/10 Poor

Darryl

No TV reception in first room so had to shift rooms. Second room TV on strange angle facing to ceiling. Suggest wall mount.
Stayed 1 night in Sep 2022

6/10 Okay

Claire

Stayed 3 nights in Jan 2022

10/10 Excellent

Jasmin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic customer service
Stayed 1 night in Jul 2022

6/10 Okay

Jo

Traveled with partner
Disliked: Staff & service, property conditions & facilities
A bit old and needs uplift
Stayed 1 night in Jul 2022

8/10 Good

Ronald

Traveled with partner
Liked: Cleanliness, staff & service
Unit was clean and had what we needed. But outside needed cleaning up.
Stayed 1 night in Jul 2022

8/10 Good

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

6/10 Okay

Paul

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Didn't answer the phone during the day
Stayed 3 nights in Jun 2022

10/10 Excellent

Andrew

Stayed 1 night in Jun 2022

10/10 Excellent

Philip, Tennyson

Stayed 2 nights in Jun 2022

4/10 Poor

Jenny

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Location great. Beds comfy. On arrival no advice on room eg milk in fridge. Empty water bottle in fridge. No bin in toilets. No water tumblers. Rooms very plain no lounge chair in room. Mo compendium for information. Room does not look 4 starand very unlike websire photos. Pool was clean but all deserted no shade or shelter around pool. Undergoing renovations to one area which should be divulged on booking. No on sight restaurant as advertised. Total waste of money for the amiunt i paid.
Stayed 3 nights in Apr 2022

6/10 Okay

Corrie

Stayed 2 nights in Mar 2022

8/10 Good

David, Kanimbla

Traveled with partner
Liked: Cleanliness, property conditions & facilities
It is a clean room with a comfortable bed and a hotel with good coffee cups and in the middle of Palm Cove.
Stayed 1 night in Mar 2022

4/10 Poor

Trudy

Business traveler
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
great location great staff grear food at the Underground. It will be good when the renos are finished
Stayed 1 night in Mar 2022

6/10 Okay

Louise

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Great location on the beach front. Didn’t see any staff, got our key from a lock-box.
Stayed 1 night in Feb 2022

4/10 Poor

Gregory

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
More cheap, than Boutique! Abandoned reception and restaurant gave a twilight zone feel. No blanket, dirty cups. No extra pillows. With an outdoor area ripe for a warm tv makeover series.
Stayed 3 nights in Feb 2022

8/10 Good

Coral

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Very clean room, good value.
Stayed 1 night in Feb 2022

6/10 Okay

Alia

Liked: Cleanliness
Location is excellent. Room was more dated than the photos depicted.
Stayed 2 nights in Feb 2022

4/10 Poor

Kerrie

Traveled with family
Liked: Cleanliness, staff & service
Stay was good except did not get room that was booked
Stayed 1 night in Jan 2022

4/10 Poor

Annie

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very unfair and a little sneaky when booking I booked two beds as I was staying with my 25 yr old son but when I got there she charged me an extra $40 to make up the extra bed. Very disappointed ☹️
Stayed 1 night in Jan 2022

10/10 Excellent

Lewis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean room..... N the young lady that works there made the stay very pleasant!! She deserves a payrise!!
Stayed 4 nights in Nov 2021

4/10 Poor

Robert

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Positives - Great location and king bed was comfy. Negatives - Reception was unattended for over 20mins. Phone calls were not answered, had to search for the only person working, and they were servicing a room. Smelly room, very tired, needs a major facelift.
Stayed 1 night in Oct 2021

6/10 Okay

Judy

Traveled with family
Lovely location but slightly let go.
Stayed 4 nights in Sep 2021

6/10 Okay

Grant

Traveled with partner
Disliked: Staff & service, property conditions & facilities
Disappointing return to this hotel. We remember many years ago that it was excellent but now it is very tired and needs a major refurbishment. It is obviously being run on a shoestring and it shows. Shame as it is in a prominent position and worthy of being returned to its former high standard.
Stayed 2 nights in Aug 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
I love this property! It’s in an excellent location, right in the middle of Williams Esplanade. The rooms I’ve stayed in are very spacious and have everything you need – crockery, microwave, fridge, coffee/tea…and more. The staff were friendly, and always super helpful and accommodating. Sure there’s a few things that may need to be upgraded, but considering the last year and a half we’ve had, it’s more than understandable. The pool on the roof is a real treat. It’s a great place to catch the last of the day’s sun, with a gorgeous view, and more often than not I had it to myself. Bliss. My room was on the ground floor off the lobby, and I left the courtyard door open to sleep to the sound of the ocean. Palm Cove is a little treasure of a place and Sarayi is a great find and value for money (especially outside peak months July-August)
Stayed 2 nights in Oct 2019

4/10 Poor

Verified traveler

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Everything was tired and needed repair. The wifi was down on both days of our stay.
Stayed 2 nights in Jul 2021