Shangri-La The Marina, Cairns

5.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Shangri-La The Marina, Cairns

Outdoor pool, open 6:00 AM to 8:00 PM, pool umbrellas, sun loungers
Point of interest
Horizon Club Suite 1 King | Egyptian cotton sheets, premium bedding, minibar, in-room safe
Point of interest
Point of interest

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Pool
  • Bar
  • Housekeeping
  • Breakfast available
  • Gym
  • Parking available

Explore the area

Map
Pierpoint Road, Cairns, QLD, 4870
  • Cairns Marlin Marina
    4 min walk
  • Coffee Bean Estate
    1 min walk
  • Cairns Station
    17 min walk
  • Cairns, QLD (CNS-Cairns Intl.)
    14 min drive

Room options

Executive Suite

  • 533 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

One Bedroom Suite Twin

  • 624 sq ft
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

Deluxe Sea View King

  • 355 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed

Deluxe Sea View Twin

  • 350 sq ft
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

Executive Marina View Twin

  • 355 sq ft
  • Marina view
  • Sleeps 4
  • 2 Queen Beds

Horizon Club Suite 1 King

  • 796 sq ft
  • Marina view
  • Sleeps 2
  • 1 King Bed

One Bedroom Suite King

  • 624 sq ft
  • Bay view
  • Sleeps 4
  • 1 King Bed

Executive Marina View King

  • 350 sq ft
  • Marina view
  • Sleeps 3
  • 1 King Bed

Executive Marina View Suite

  • 533 sq ft
  • Marina view
  • Sleeps 3
  • 1 King Bed

Deluxe Room King

  • 355 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Deluxe Room Twin

  • 355 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

Horizon Club Room 1 King

  • 603 sq ft
  • Marina view
  • Sleeps 2
  • 1 King Bed

Horizon Marina View Room Twin

  • 603 sq ft
  • Marina view
  • Sleeps 2
  • 2 Twin Beds

Horizon Club Twin Room With Marina View

  • Sleeps 2
  • 2 Twin Beds

Horizon Club Marina View Room

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

Horizon Club Suite

  • Sleeps 2
  • 1 King Bed

Deluxe Twin Room

  • Sleeps 2
  • 2 Double Beds

One Bedroom Suite

  • Sleeps 2
  • 1 King Bed

Deluxe King Room with Sea View

  • Sleeps 2
  • 1 King Bed

Executive Marina View Suite

  • Sleeps 2
  • 1 King Bed

Deluxe King Room

  • Sleeps 2
  • 1 King Bed

Executive King Room with Marina View

  • Sleeps 2
  • 1 King Bed

Executive Marina View Room

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

Deluxe Twin Room with Sea View

  • Sleeps 2
  • 2 Queen Beds

Horizon Club King Room with Marina View

  • Sleeps 2
  • 1 King Bed

Executive Twin Room with Marina View

  • Sleeps 2
  • 2 Queen Beds

Executive Suite

  • Sleeps 2
  • 1 King Bed

One Bedroom Twin Suite

  • Sleeps 2
  • 2 Queen Beds

Similar properties

About this property

Shangri-La The Marina, Cairns

Cairns hotel connected to a shopping center, steps from Reef Fleet Terminal
This hotel features an outdoor pool, a restaurant, and 2 bars/lounges. WiFi in public areas is free. Additionally, a fitness center, a poolside bar, and a snack bar/deli are onsite.
Shangri-La The Marina, Cairns offers 255 accommodations with minibars and laptop-compatible safes. Rooms open to balconies. Accommodations offer separate sitting areas. Beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. 42-inch LCD televisions come with premium satellite channels and pay movies. Bathrooms include bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and in-room massages can be requested.

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to a children's pool, Shangri-La The Marina, Cairns provides an outdoor pool and a fitness center. The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include 2 bars/lounges and a poolside bar. A computer station is located on site and wireless Internet access is complimentary.

This hotel offers access to a 24-hour business center, 18 meeting rooms, and limo/town car service. Event facilities measuring 4456 square feet (414 square meters) include a conference center. This family-friendly hotel also offers a terrace, a vending machine, and multilingual staff. Onsite parking is available (surcharge).

Shangri-La The Marina, Cairns has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
The Backyard - Overlooking the ocean, this bar specializes in international cuisine and serves breakfast, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.
Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English, Filipino, French, Italian, Japanese, Korean, Malay, Portuguese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Covered self parking on site (AUD 30 per day; includes in/out privileges)
  • Covered valet parking on site (AUD 35 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: AUD 38 for adults and AUD 19 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • The Backyard

Things to do

  • Children's pool
  • Gym
  • Outdoor pool
  • Shopping mall

Family friendly

  • Children's pool
  • Fenced pool
  • In-room babysitting (surcharge)
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 18 meeting rooms
  • 24-hour business center
  • Computer station
  • Conference center (4,456 square feet of space)

Outdoors

  • Garden
  • On the bay
  • On the boardwalk/promenade
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices
  • Bathroom emergency pull cord
  • Elevator (43 inch wide door)
  • Fixed shower seat
  • Grab bar in shower (31 inches high)
  • Grab bar near toilet (38 inches high)
  • Height-adjustable showerhead
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant

More

  • 5 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium cable/satellite channels
  • Pay movies

Food and drink

  • Electric kettle
  • Limited room service
  • Minibar
  • Refrigerator
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1.5 percent for credit card payments
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 100.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 100 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately AUD 38 for adults and AUD 19.00 for children
  • Covered self parking fee: AUD 30.00 per day (in/out privileges)
  • Covered valet parking fee: AUD 35.00 per day (in/out privileges)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 100.0 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The listed child breakfast fee applies to guests age 11 and younger.

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Pool access available from 6:00 AM to 8:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Shangri-La Hotel Marina
Shangri-La Hotel Marina Cairns
Shangri-La Marina Cairns
Shangri-La Marina Hotel
Shangri-La Hotel, The Marina, Cairns Hotel Cairns
Shangri La Hotel The Marina
Shangri La The Marina, Cairns
Shangri-la The Marina, Cairns Hotel
Shangri-la The Marina, Cairns Cairns
Shangri-la The Marina, Cairns Hotel Cairns

Shangri-La The Marina, Cairns Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 604 out of 1006 reviews" "
Rating 8 - Good. 247 out of 1006 reviews" "
Rating 6 - Okay. 94 out of 1006 reviews" "
Rating 4 - Poor. 42 out of 1006 reviews" "
Rating 2 - Terrible. 19 out of 1006 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Sep 2024

10/10 Excellent

Daniel

Stayed 2 nights in Sep 2024

8/10 Good

jann

Liked: Cleanliness, staff & service, property conditions & facilities
Having a garden room no windows so could not open doors for fresh air.
Stayed 4 nights in Sep 2024

10/10 Excellent

Alan

Stayed 2 nights in Aug 2024

10/10 Excellent

jas

Liked: Cleanliness, property conditions & facilities, room comfort
Perfect stay
A short but great stay with friendly staff and special thanks to Nao
Stayed 1 night in Sep 2024

10/10 Excellent

Rebekah

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and lovely large room. Staff very helpful and friendly. All services were great too. The pool is fabulous.
Stayed 4 nights in Sep 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There for relax, enjoying warmth & facilities
Stayed 6 nights in Sep 2024

10/10 Excellent

Krystal

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property, beautifully cleaned and presented
Stayed 1 night in Sep 2024

8/10 Good

Gavin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Sep 2024

6/10 Okay

Catherine

Liked: Cleanliness
Stayed 2 nights in Sep 2024

10/10 Excellent

Joanne Elizabeth

Traveled with partner
Amazing!! We had a great experience. I have food allergies and they accommodated this without any hassle. Definitely be staying there again.
Stayed 3 nights in Sep 2024

10/10 Excellent

Margaret

Stayed 1 night in Aug 2024

10/10 Excellent

Priyanka

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff who went above and beyond.
Stayed 1 night in Sep 2024

8/10 Good

Carol P

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location Staff all very good
Stayed 4 nights in Sep 2024

8/10 Good

shane

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Great location. Expected more from a ‘resort’, rooms dated, need a tidy up. Uncomfortable couch and sparsely furnished, cabinet door would not shut. We had a view of a rusty door and a shade cloth area. Balcony small and a slight view of the marina if you stood in the one spot and looked sideways. Noise from other guests at all hours. Television in the room is quite old. Had to take the batteries out of the remote and shuffle them to get it to work. Pool area is nice. We ate there the first night… food was not great, didn’t eat there again. Turned a/c off in our room as it was freezing, however cold air still came through. Cleaning staff were fantastic. All in all a Bit disappointing and probably won’t stay there again.
Stayed 3 nights in Sep 2024

8/10 Good

brandon

Traveled with group
Liked: Staff & service, amenities
This Shangri La is getting old. The bed is dated squeaky and old, not as comfortable. I hope they would renovate and make it right. Location is excellent. It is near by many thìngs.
Stayed 2 nights in Sep 2024

10/10 Excellent

Peter

Stayed 2 nights in Aug 2024

10/10 Excellent

SELWYN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location great services especially the facilities around the Horizon Club room This was exceptional… especially the Happy Hour service **Only thing missing was complimentary parking🙁
Stayed 4 nights in Aug 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Kerrie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Hong, WESTFORD

Stayed 8 nights in Aug 2024

8/10 Good

Timothy

Stayed 3 nights in Aug 2024

10/10 Excellent

Randal

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2024

10/10 Excellent

Duncan, Drewvale

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic views of the Marina. Friendly staff and very clean
Stayed 5 nights in Aug 2024

10/10 Excellent

Tatiana, Lafayette

Liked: Cleanliness, staff & service, property conditions & facilities
Great!
Stayed 1 night in Aug 2024