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Arabella Residence

4.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Arabella Residence

Deluxe Single Room | Minibar, in-room safe, desk, laptop workspace
Point of interest
Minibar, in-room safe, desk, laptop workspace
Executive Suite, 1 King Bed, Executive Level | Living area
Luxury Apartment, 3 Bedrooms, Kitchen, Garden View | Private kitchen | Coffee/tea maker, electric kettle

Reviews

8.0 out of 10

Very good

Popular amenities

  • Breakfast available
  • Room service
  • Air conditioning
  • Laundry
  • Parking included
  • Housekeeping

Explore the area

Map
Gamal Abdel Nasser, New Cairo, 11835
  • Arabella Plaza Mall
    7 min walk
  • ماكدونالدز
    6 min walk
  • Cairo Rames Station
    30 min drive
  • Cairo (CAI-Cairo Intl.)
    26 min drive

Room options

View all photos for Premium Double Room, 1 King Bed, Non Smoking, Hot Tub

Premium Double Room, 1 King Bed, Non Smoking, Hot Tub | Minibar, in-room safe, desk, laptop workspace

Premium Double Room, 1 King Bed, Non Smoking, Hot Tub

  • 377 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room

Premium Room | Living area

Premium Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Twin Room

Deluxe Twin Room | Breakfast meal | Daily full breakfast (USD 9 per person)

Deluxe Twin Room

  • 430 sq ft
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Family Suite, 2 Bedrooms

Family Suite, 2 Bedrooms | View from room

Family Suite, 2 Bedrooms

  • 645 sq ft
  • City view
  • Sleeps 3
  • 2 Large Twin Beds and 1 King Bed

View all photos for Deluxe Single Room

Minibar, in-room safe, desk, laptop workspace

Deluxe Single Room

  • Sleeps 1
  • 1 Twin Bed

View all photos for Premium Twin Room

Premium Twin Room | Minibar, in-room safe, desk, laptop workspace

Premium Twin Room

  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Deluxe Double Room, 1 King Bed

Minibar, in-room safe, desk, laptop workspace

Deluxe Double Room, 1 King Bed

  • 376 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Royal Suite

Royal Suite | Minibar, in-room safe, desk, laptop workspace

Royal Suite

  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Apartment, 3 Bedrooms, Kitchen, Garden View

Luxury Apartment, 3 Bedrooms, Kitchen, Garden View | Living area

Luxury Apartment, 3 Bedrooms, Kitchen, Garden View

  • 2153 sq ft
  • Sleeps 6
  • 1 Queen Bed, 2 Large Twin Beds and 1 King Bed

View all photos for Executive Suite, 1 King Bed, Executive Level

Executive Suite, 1 King Bed, Executive Level | Minibar, in-room safe, desk, laptop workspace

Executive Suite, 1 King Bed, Executive Level

  • 699 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

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About this property

Arabella Residence

4-star hotel in The 5th Settlement
This hotel features 24-hour room service, a business center, and dry cleaning. Free WiFi in public areas and free valet parking are also provided. Additionally, laundry facilities, a 24-hour front desk, and a free grocery shopping service are onsite.
Arabella Residence offers 40 air-conditioned accommodations with safes and complimentary bottled water. Accommodations offer separate sitting areas and include desks. This New Cairo hotel provides complimentary wired and wireless Internet access. Coffee/tea makers and minibars are provided. Bathrooms include bathtubs or showers with rainfall showerheads, slippers, bidets, and complimentary toiletries. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.
The recreational activities listed below are available either on site or nearby; fees may apply.
Public areas are equipped with complimentary wireless Internet access. This 4-star property offers access to a business center. For a surcharge, the property provides an airport shuttle (available 24 hours) and an area shuttle. This business-friendly hotel also offers tour/ticket assistance, laundry facilities, and dry cleaning/laundry services. Complimentary self parking and valet parking are available on site.

Arabella Residence has designated areas for smoking.

Full breakfasts are available for a surcharge and are served each morning between 8:00 AM and 11:00 AM.
A complimentary grocery shopping service is offered and 24-hour room service is available.

Languages

Arabic, English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily full breakfast available 8:00 AM to 11:00 AM for a fee: USD 9 for adults and USD 9 for children

Things to do

  • Bicycle rentals
  • TV in common areas

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center

Accessibility

  • Elevator
  • Hardwood flooring in room

More

  • 1 building
  • 5 floors
  • Built in 2017
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • In-room dining only
  • Minibar

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 11:30 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 15

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 15.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Service fee: 15 percent

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 9 for adults and USD 9 for children
  • Airport shuttle fee: USD 25 per room (one-way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Housekeeping fee: USD 12 per night
  • Rollaway bed fee: USD 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Local laws may restrict unmarried guests from sharing rooms; guests are responsible for providing proof of marriage, if requested by the property
Only registered guests are allowed in the guestrooms
Alcohol is not served or permitted at this property
Set meals are served in guestrooms only (no menus or public dining)

Property is also known as

Arabella Residence Hotel New Cairo City
Arabella Residence Hotel
Arabella Residence Hotel New Cairo
Arabella Residence Hotel
Arabella Residence New Cairo
Hotel Arabella Residence New Cairo
New Cairo Arabella Residence Hotel
Hotel Arabella Residence
Arabella Residence New Cairo
Arabella Residence Hotel
Arabella Residence New Cairo
Arabella Residence Hotel New Cairo

Arabella Residence Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 18 out of 34 reviews" "
Rating 8 - Good. 6 out of 34 reviews" "
Rating 6 - Okay. 4 out of 34 reviews" "
Rating 4 - Poor. 1 out of 34 reviews" "
Rating 2 - Terrible. 5 out of 34 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Islam

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is friendly and helpful. The area is nice and conveniently located near a mall area.

10/10 Excellent

Islam

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and helpful. The property is clean, conveniently located near mall area and suitable for families.

8/10 Good

Ahmed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They did not deliver breakfast on time the first day and I missed it. Other than that the place was nice and the staff were helpful.

10/10 Excellent

ERIC

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tooth brushes are not provided. Kindly improve on that. Thanks
Stayed 7 nights in Nov 2023

2/10 Terrible

Ihab

Traveled with family
Disliked: Amenities
It is not a hotel , it is a residence , why it is advertised as a hotel! There was no ramp for the luaggages , there was no receptionist. They added multiple hidden fees , and when I discussed with them they said it is there in the website. The receptionist showed up 10 min later and he was an example of the poor customer service. He does not know how to communicate. I paid already for breakfast and 3 people to stay and they insist that I hav to pay 12 US dollars if I want to stay. I paid for breakfast and they had my family to pay again for it. The elevator is in mid level and you have to use stairs to go to your room. The location was unfoundable by Uber drivers and they cancelled 3 times. There were cracks on the walls , also kids playing in the streets with noise. The view was unpleasant when we opened the windows, for empty land with lot of garbage. I highly recommend that this place to be taken out the website. I’m planning to file a complaint in Egyptian tourism office. Such a horrible experience.
Stayed 1 night in Nov 2023

10/10 Excellent

Dalmar

Perfectly clean plus superb customer services
Stayed 5 nights in Sep 2023

10/10 Excellent

Adil, San Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff. Great breakfast very clean. The only concern they need to add local and international TV channels.
Stayed 5 nights in Jun 2023

4/10 Poor

Patrick

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff were very welcoming, friendly and helpful (although I've found that to be true everywhere I've stayed in Egypt). For that reason alone, I wish I could rate this hotel higher. But I also feel mislead in staying here, and don't want to mislead others. The truth is, this is just NOT a 4-star hotel. I stayed at 3 hotels in Egypt; this one was the most expensive, but had the smallest and least well maintained room. The 3-star hotel I stayed at in Giza was actually much nicer than this "4-star" hotel, and at only a third of the cost. I booked this room wanting an upgrade for my last night in Cairo. Unfortunately, what I got was a downgrade at 3x's the price. I regretted my decision. The room was: ‐ small - stains on the bed headboard - stains on the chair - shower drains so slowly water is above your ankles after 4 minutes - generally run-down, with the wall showing water damage - has a balcony, but the view is just some old run-down looking apartment buildings. The right side balcony door doesn’t lock shut. - no restaurant at the hotel, although staff will deliver breakfast for you ($9 USD per person), and help order lunch/dinner delivery for you. On the positive side, it's close (10 min walk, maybe less) to Arabella Plaza, which was really nice. Again, the staff were great! But, unfortunately, this is a 3-star hotel that should be priced much cheaper than it is. I didn't complain to the staff about it, it's not their fault and theres nothing they can do about it
Stayed 2 nights in Feb 2023

10/10 Excellent

Rohnda

Stayed 1 night in Jan 2023

10/10 Excellent

TAMMI

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Visiting for 9 nights I used the Arabella Residence during my attendance at a research conference at the German University in Cairo. We had a great experience at this hotel which is located in a residential area in New Cairo and is walking distance to the local shopping mall and grocery stores. The hotel service is top notch, they serve a beautiful traditional Eyptian breakfast delivered to your room, they have beautifully updated rooms with new appliances, and very cozy bedding. We were made to feel very comfortable and the friendly staff were helpful and responsive to our every request. We miss our friends at Arabella already!
Stayed 9 nights in Jan 2023

8/10 Good

Hamdi

Traveled with family
Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2022

10/10 Excellent

Rizwan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Staff is very friendly. They serve breakfast in the room.
Stayed 2 nights in May 2022

2/10 Terrible

M. Hassan

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very bad choice
It was very bad experience, I checked in room had nothing to do with the photos i saw at Hotel.com, after 30 mnts electricity cut on several floors including main. I waited about 2 hours and then I booked another hotel. I lost my money and my redeem nights. I hope that never leave such experience again.
Stayed 4 nights in Nov 2021

10/10 Excellent

Sayyid

Stayed 3 nights in Jan 2021

10/10 Excellent

Hesham

Stayed 3 nights in Oct 2020

10/10 Excellent

R, Sydney, Australia

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best value choice for my business trip in New Cairo Nice location walking distance from Arabella plaza a nice big mall with Dunkin Dounts , and so many cafe shop, banks and restaurants Staff are professional , friendly, helpful and take care about details very clean and everything is disinfected and safe safe location in new modern area in new cairo they have good big portion delicious breakfast to start your day with or you can get breakfast from nearby restaurants Highly recommended and for sure I am coming back for my next visit Thank you Arabella Residence team
Stayed 1 night in Aug 2020

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Staff & service
The room wasn’t as advertised. I reserved a 3 bedroom, when I went to the location that room was no longer available/ I think thy don’t even have a 3 bedroom.
Stayed 4 nights in Jan 2020

10/10 Excellent

Verified traveler

Stayed 1 night in Jun 2019

10/10 Excellent

Mr., Katy, Tx, USA

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful stay at Arabella. The staff were very friendly and helpful, as they try to accommodate your needs. The room I stayed at was comfortable and clean, as it is located in New Cairo. Honestly they made my stay incredible, since they are located in a residential area, where it is very safe and everyone around were very helpful and just plain good people, when asking for directions. Overall a good experience, a must stay at place if you wish to avoid all the noise in the city.
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019

2/10 Terrible

Aly

Traveled with family and small children
Disliked: Staff & service, property conditions & facilities
We went to the hotel but it was overbooked and they could not make any rooms available and we had no other option but to leave and it was very inconvenient for us and it missed up the whole trip from the beginning cause we wasted a lot of time trying to find another hotel to stay
Stayed 3 nights in Jan 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Fine hotel
Fine hotel Friendly and kind staff, facilities are a bit old though
Stayed 9 nights in Nov 2023

6/10 Okay

Sylvain

Business traveler
Liked: Cleanliness, room comfort
Disliked: Staff & service
Too expansive for what is it
The stay was ok because they accepted to change room for a higher standard. My first room A/C was leaking on my bed while I was trying to sleep.
Stayed 3 nights in Oct 2023

6/10 Okay

Rodolfo, San José

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
No vengan a este hotel , está en el desierto, no hay absolutamente nada que hacer , si quiere perder su viaje venga aquí !! Esta en un residencial de clase media - baja , no lo recomiendo para nada !! El desayuno no es malo , pero no es nada destacable , definitivamente busquen otro Hotel .
Stayed 3 nights in May 2023

10/10 Excellent

Iman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service, nice staff and friendly, clean and quiet. They need to work more on the bathrooms as a 4 star hotel.