2/10 Terrible
SETU
Feb 15, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I don’t normally write reviews but I feel that this is the only way I can stop other U.S. travelers becoming the next victim of fraud or scam in Egypt on this property (Egypt Pyramids Inn). If you are traveling from the USA, please do not book this hotel! You don't have to trust me. You can book at your own risk and find out how dishonest this hotel and its management!
Still waiting for my refund even though we did not stay there just two weeks ago! Here is the last message to them which they are ignoring and now Expedia is helping us to resolve the issue. This is the 4th message to the hotel and no response yet:
February 12, 2025:
“Hello, You are violating Expedia’s terms and conditions. Please refund the full amount of (omitted USD) since you were not able to offer the correct room type and we didn’t stay at your hotel. If not, I will be reporting this issue directly to Expedia and make sure you are not able to commit further fraud. Thank you.”
SETU
Stayed 3 nights in Jan 2025