6/10 Okay
Dominique
Traveled with partner
Sep 23, 2024
Pros: Great restaurant options. Housekeeper cleaned the rooms well. Nice view. Servers at the upscale restaurants were very welcoming and professional. Concierge was nice. Effective security. Lobby area is modern and clean. Conveniently located.
Cons: hotel smells like cigarettes, even in the nonsmoking area. They place ashtrays by the elevators and other nonsmoking areas like they cater to smokers only. Our room smelled like smoked even though we requested nonsmoking but we dealt with it. We eventually had to switch rooms because staff were painting in the hallway and the paint smell was too strong. The staff were nice enough to switch our room on a higher floor where there was no painting taken place. The rooms looked outdated. Every restaurant you go to they ask for a review and staff stands next to you until you do it. This is why there's so many good reviews on here. The breakfast was basic at best, not enough selection of food. The breakfast servers were not welcoming or friendly. They were arguing with each other in front of guests, very unprofessional.
Dominique
Stayed 3 nights in Sep 2024
