4/10 Poor
Edgar
Traveled with partner
May 10, 2026
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Deceptive photos, hidden fees, and poor hygiene – do not recommend
I travel often and have never encountered such a gap between online reviews and reality. This hotel feels like a surface level setup hiding serious issues.
What went wrong:
· Hidden fees – I already paid in advance, but was charged extra upon arrival with no prior notice.
· WiFi – Almost non existent.
· TV – Only local channels; no streaming services.
· Noise – Zero soundproofing. I could hear everything from outside even with door and window closed.
· View – Paid for a "garden view" but got a dirty alley and adjacent building.
· Breakfast – Completely misrepresented. The photos online are not from their actual breakfast.
· Cleaning – Bed sheets and blanket unchanged for 12 days. Floors were swept but nothing was wiped down (including the bathroom). Bathroom barely touched.
· Water – No water for two days during my stay, mind you this is a dessert so it’s dusty here.
· Missing amenities – No snack bar, no spa.
The only positives:
· The restaurant has a great view.
· A couple of staff members were nice.
Bottom line: Looks good online, but once you arrive and turn on the lights, the truth shows. I felt scammed and will not return.
Edgar
Stayed 12 nights in Apr 2026