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Citadel Hotel

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January 2025

Photo gallery for Citadel Hotel

Superior Double Room | Free WiFi
Exterior
Lobby lounge
Coffee and/or coffee maker
Superior Double Room | Bathroom | Free toiletries, hair dryer, towels

Reviews

5.6 out of 10

Popular amenities

  • Parking available
    Parking available
  • Pet friendly
    Pet friendly
  • Breakfast available
    Breakfast available
  • Free WiFi
    Free WiFi

Explore the area

Map
28 RUE ROYALE, Calais, Pas-de-Calais, 62100
  • Parc Richelieu
    1 min walk
  • Musée des Beaux-Arts et de la Dentelle
    3 min walk
  • Calais Hotel de Ville
    9 min walk
  • Calais (CQF-Calais - Dunkerque)
    23 min drive

Room options

View all photos for Family Room, Connecting Rooms

Free WiFi

Family Room, Connecting Rooms

  • 258 sq ft
  • City view
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Superior Twin Room

Free WiFi

Superior Twin Room

  • 129 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Double Room

Superior Double Room | Free WiFi

Superior Double Room

  • 129 sq ft
  • City view
  • Sleeps 2
  • 1 Double Bed

Similar properties

Exterior

Campanile Calais

Pet friendly
Parking included
Free WiFi
Restaurant
3.7 out of 5, Good, (791)
The price is $45
per night
$51 total
includes taxes & fees
Dec 7 - Dec 8
Campanile Calais

About this property

Citadel Hotel

Hotel in Calais City Center
Self parking and free WiFi in public areas are available at this smoke-free hotel. Housekeeping is not available.
Citadel Hotel offers 9 accommodations with complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access.
Wireless Internet access is complimentary. Limited onsite parking is available on a first-come, first-served basis (surcharge).

Citadel Hotel is a smoke-free property.

Languages

English, French, Italian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (EUR 7 per night)
  • Limited onsite parking

Food and drink

  • Breakfast available for a fee: EUR 7 per person

Conveniences

  • Limited-hour front desk
  • Newspapers in lobby

Guest services

  • No housekeeping service

More

  • Smoke-free property

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Towels provided

Entertainment

  • TV

More

  • Heating

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 8 PM
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and an access code; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 10 PM please contact the property in advance using the information on the booking confirmation

Access methods

Access code, front desk (limited hours), private entrance

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 2.00 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Breakfast fee: approximately EUR 7 per person
  • Self parking fee: EUR 7 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation

Property is also known as

Citadel Hotel Calais
Citadel Hotel
Citadel Calais
Citadel Hotel Hotel
Citadel Hotel Calais
Citadel Hotel Hotel Calais

Citadel Hotel Reviews

Reviews

5.6
Rating 10 - Excellent. 4 out of 75 reviews" "
Rating 8 - Good. 20 out of 75 reviews" "
Rating 6 - Okay. 16 out of 75 reviews" "
Rating 4 - Poor. 20 out of 75 reviews" "
Rating 2 - Terrible. 15 out of 75 reviews" "

7.2/10

Cleanliness

5.6/10

Staff & service

5.8/10

Property conditions & facilities

Reviews

6/10 Okay

Ines

Convenient
Very central, close to shops and restaurants . Only 10 drive from the Eurotunnel.
Stayed 1 night in Aug 2018

2/10 Terrible

Naresh

Even for just 1 overnight stay en-route and at (as low as) £35.00 We will NOT use this hotel again. The lights in the room were not working. Electricity wiring looked a bit dodgy. Had to leave the window open because it felt unclean. It's on the noisy road with bars and pubs. Basically didn't sleep well. Shower was leaking. Overall rubbish.
Stayed 1 night in Aug 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
The room was clean. You get what you pay for.
Stayed 1 night in Jun 2018

8/10 Good

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
We had 3nights at Citadel, but we had 2nights in a double room and one night in a twin. Nice crisp white bed linen and towels. Twin room felt more spacious and as it had two windows. Nice accommodation for the price. Very central for Ferry port, and bars and restaurants. Very helpful staff.
Stayed 1 night in Jun 2018

2/10 Terrible

jean , london

Disliked: Property conditions & facilities, room comfort
poor hotel no reception
pass not working ,bed was terrible, double glazing not seal properly I will not recommend this hotel to anyone not worth a star
Stayed 1 night in May 2018

2/10 Terrible

Andrew

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was scammed.
Hotel was locked up on arrival, it was pouring with rain. I tried the buttons no joy. I then noticed a piece of appear to call. Not mowing the local code I had to find that then call the number. Someone replied and said they would come. Someone did and we went inside. No booking on there system they said. Hotel full. Hotels.com no good they said. I was not happy. We have another hotel not far I you go there we have one room left. So in the pouring rain what else could I do. I was dire, filthy, old. No wifi, shower head broken off and a piece of cord for a shower. Bed was filthy. I eat tried to sleep, couldn't and left after 5am. Funny though that they said go to the room and I can pay when I come down, they they had taken payment by the time I came back so they found the booking. I was not pleased I was not in what I booked, as I had stayed there before with the BBC. This was a scam, total scam, never again will I be booking this way.

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
ideal for stop over
central location, good for stop over, good value for rate..
Stayed 1 night in Dec 2017

8/10 Good

Bernadette

Liked: Cleanliness, property conditions & facilities, room comfort
Decent out of the Calais Budget hotels.
I returned here, after trying out all the local lowest price hotels, that's 25-35 euro. I'd rate them in this order Belazur & Citadel - yes Beffroi, Pacific - no not unless others are booked out Marie Tudor - no don't even think about it. Citadel room, I've stayed in 3 of the 9, are fine for cleanliness. Hard to work out how to use the TVs, the water in the showers can be variable, but rooms renovated, warm, not damp smelly like Pacific and Marie Tudor. Worst part is having to go to Belazur to collect the key, that's a pain and should be clearly written on the adverts on hotels.com.
Stayed 1 night in Oct 2017

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Outside was warmer than the hotel room
No heating when we told the reception he just shrugged it off with no attempt to rectify the problem and it was cold that night. Perfect for those who don't like heat or warmth !
Stayed 1 night in Sep 2017

2/10 Terrible

Brian

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
FREEZINGHELL.com
Shockingly, the Citadel hotel, in Calais', was closed when I arrived: along with four others: some local 'scandal', involving the Police, according to locals. While trying to find somewhere else, I had my wallet pickpocketed, and I spent a rather 'purgatorial' night on a park bench. I'm currently trying to get my money back from Hotels.com. No 'accommodation' on that score either, as yet.

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
One night only
No lift but four flights, not all rooms have own toilet which is not mentioned in the ads, showers inadequate- too small and little pressure. Worst of all the reception only operates for one hour from 4pm - 5pm so it is almost impossible to get in touch with them (they pack the phone away and don't answer or have a message service)

8/10 Good

R, uk

Liked: Cleanliness, room comfort
Cheap
For the price this is great stopover. I could not get in! Hotel is locked, small foyer with no receptionist. No notice on how to check in, went round to other hotels asking advice until someone who could tell me sister hotel for checking in. Otherwise cheaper than anywhere else, shower too small

8/10 Good

Abigail, Manchester

Liked: Room comfort
A lovely stay.
I was very much impressed with my little room. It was just a simple, self contained room but it was lovely after a long day to have a space of my own to return to. I stayed for 5 nights, the room was always clean but the sheets were not cleaned for the entire stay. The staff were lovely. The bars across from the hotel were fantastic and cheap.

6/10 Okay

Peter, London

Liked: Cleanliness, staff & service
One night stay
The room was small but clean. The beds were comfortable and the shower and loo were clean and functioned well. This is a small hotel with only 9 rooms, all up steep stairs to the 1st, 2nd and 3rd floors. No lift, so not suitable for visitors with mobility difficulties. The young lady on reception duty was helpful. The rooms have little sound insulation so could be noisy. No public rooms, coffee shop or other facilities. All in all, fine for a brief stay, probably not for any length of time

4/10 Poor

Gina Frankie, london

Liked: Staff & service
Disliked: Property conditions & facilities
Good location 5 mins walk to the beach (plaga)
Do not expect much from this hotel, we arrived at the hotel at 5pm. There no one to open the door as you needed a code to get in. There was a sign at the door to go to a near by hotel. We did and at the reception they took our details and gave us the key to the room,and code for the entrance door. The room was very tidy, the bathroom has no bath and is very small so if you think you are over weight that is definitely a bathroom you don't want to use. My room came with a balcony so that was a plus for me. The bed was comfortable but not good for action (noisy) The TV works but it says no signals when it comes on. Will I stay there again? I really don't know:)

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unfortunately not the cleanest choice...
I BOOKED THE SO CALLED SUPERIOR DOUBLE ROOM BUT IT WAS VERY SMALL AND NOT VERY CLEAN. BUT COMPARED TO OTHER CHOICES IN CALAIS IT IS UNFORTUNATELY ONE OF THE ONLY PLACES TO STAY IN CALAIS.

6/10 Okay

alec, SW London

Liked: Cleanliness, staff & service
Small Hotel on the main street
Very small roos but for the price. Light switch could of been nearer to the bed for if you wanted to get up during the night

6/10 Okay

Bernadette, Brussels

Liked: Cleanliness
Key Issue
The room was fine, it was clean, the TV barely worked, but this is a lowest budget room, cannot complain about a tiny thing. The hardest bit was getting the keys and took up half an hour. Firstly the keys are no longer kept at the Pacific hotel on the same street but further away at hotel Belazur. The receptionist was so busy speaking with his Arabic friends in the foyer, I had to phone him on the hotel number on his desk and finally I found out who was the receptionist. I could have stolen the mobile phone left on the desk I assume was his or any number of things around his desk, so deep in conversation he was with his friends and so work shy he was too. Finally I got the key and back I went to the Cidadel, 2 hotels later. I won't book here again unless I have too, simply due to the difficulty in getting the key.

8/10 Good

Garry, Keighley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay
The hotel was a budget priced hotel, but far exceeded our expectations it was spotlessly clean warm and very comfortable, ideal location for local amenities and managed to park just outside the hotel. the only negative was that the hotel didn't have tea and coffee making facilities, even just a kettle would have been good.

6/10 Okay

Verified traveler

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Close to Euro tunnel
No sleep... soooo noisy across the road pub. People shouting, dogs barking till very late into night.

8/10 Good

Sunny, Surrey Canada

Liked: Cleanliness, staff & service
Cheap, clean, great location
Cheap and clean hotel right in the Center of action. Close to bars and restaurants. Great for spending a nite.

8/10 Good

Deidre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was lovely, friendly and nice.

8/10 Good

Karla, Fernie, BC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
The hotel was great, the only negative was that the people in the room beside me were loud and smoking.

8/10 Good

ALLEN, London

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel if traveling in the Eurotunel
Small hotel but great for a one night rest if travelling in the eurotunel. Great location just in the high street.

4/10 Poor

mel, uk

Disliked: Staff & service, property conditions & facilities, room comfort
No ensuite shower broken totally unacceptable
My experience was not impressed with the hotel the reception we received or the service