2/10 Terrible
Luciana
Sep 23, 2024
Disliked: Cleanliness, property conditions & facilities
Extremely disappointing stay. Several issues from misleading information about parking to no air con and the general condition and cleanliness. Firstly, upon arrival we were notified there was no parking available, that we should have called to reserve a place and that it was full. There was nothing in the Hotels.com listing to indicate that. We specifically picked this hotel for the parking. The room was very warm when we arrived and we tried to put the air con on but it wasn’t working. We were then advised that because it was September, the air con had been switched off and changed for heating and there was nothing they could do. It had reached 25 degrees that day, and the room was very warm. We tried to leave the window open but being on the main road it was too noisy with bars on the street. As a result we were barely able to sleep. The carpet was dusty, the toilet wasn’t properly clean, the window blind was broken.
Luciana
Stayed 1 night in Sep 2024