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Serra Park Flat Service - RQ Turismo

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Photo gallery for Serra Park Flat Service - RQ Turismo

Indoor pool, 3 outdoor pools, sun loungers
Lobby sitting area
Standard Room | In-room dining
Front of property
Standard Room | Private kitchen | Fridge, microwave, stovetop, cookware/dishes/utensils

Reviews

7.2 out of 10

Good

Apart-hotel

Sleeps 4419 sq ft

Popular amenities

  • Bar
    Bar
  • Room service
    Room service
  • Parking available
    Parking available
  • Kitchen
    Kitchen
  • Air conditioning
    Air conditioning
  • Pool
    Pool

Explore the area

Map
Av. Brasil Esq. com Rua Piaui S/N, Esplanada, Rio Quente, 75695-000
  • Serra de Caldas State Park
    5 min walk
  • Hot Park
    1 min drive
  • Parque das Fontes
    5 min drive
  • Caldas Novas (CLV-Nelson Ribeiro Guimaraes)
    78 min drive

Space details

sleeps 4
419 sq ft
Bedroom 1
    1 Double Bed

Room options

View all photos for Standard Room

Standard Room | Blackout drapes, free cribs/infant beds, free WiFi

Standard Room

  • 419 sq ft
  • Studio
  • Sleeps 4
  • 1 Double Bed

About this property

Serra Park Flat Service - RQ Turismo

3-star aparthotel in Esplanada do Rio Quente
This aparthotel features 3 outdoor pools, an indoor pool, and a poolside bar. WiFi in public areas is free. Additionally, a steam room, self parking, and a children's pool are onsite. The apartment features free WiFi and a kitchenette with a refrigerator, a stovetop, and a microwave. Added amenities include a balcony, a dining area, and a TV.
This aparthotel offers 20 accommodations with complimentary toiletries and blackout drapes/curtains. Rooms open to balconies. Accommodations at this 3-star aparthotel have kitchenettes with refrigerators, stovetops, microwaves, and separate dining areas.

Bathrooms include showers. This Rio Quente aparthotel provides complimentary wireless Internet access. Housekeeping is provided daily.

3 outdoor swimming pools are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a steam room.
This aparthotel features 3 outdoor swimming pools, an indoor pool, a steam room, and a children's pool. Wireless Internet access is complimentary. A poolside bar is on site where guests can unwind with a drink. This Rio Quente aparthotel also offers multilingual staff, tour/ticket assistance, and express check-in. Parking is available onsite for a surcharge.

This aparthotel has designated areas for smoking.

Room service (during limited hours) is available.

Languages

English, Portuguese

Property amenities

Pool/Spa

  • 3 outdoor pools
  • Indoor pool
  • Pool loungers
  • Steam room

Internet

  • Available in the apartment: Free WiFi

Parking and transportation

  • Self parking on site (BRL 25 per day)

Family friendly

  • Children stay free (see details)
  • Children's pool
  • Free crib

Kitchenette

  • Cookware, dishware, and utensils
  • Microwave
  • Refrigerator
  • Stovetop

Dining

  • A poolside bar
  • Room service (limited hours)

Bathroom

  • Free toiletries
  • Shower
  • Towels provided

Living spaces

  • Living room
  • Separate dining area

Entertainment

  • 22-inch TV
  • TV in common areas

Outdoor areas

  • Balcony

Climate control

  • Air conditioning

Pets

  • No pets or service animals

Suitability/Accessibility

  • Elevator
  • Designated smoking areas (fines apply)

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Housekeeping (daily)
  • Multilingual staff
  • Newspapers in lobby (surcharge)
  • Phone
  • Tour and ticket assistance

Things to do

  • Billiards/pool table
  • Children's pool

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 1 building
  • 20 units
  • 5 floors
  • Built in 2014

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 1 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: BRL 8.00 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Self parking fee: BRL 25.00 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property is professionally cleaned

We should mention

Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.
No pets and no service animals are allowed at this property

Property is also known as

Serra Park Flat Service RQ Turismo Apartment Rio Quente
Serra Park Flat Service RQ Turismo Apartment
Serra Park Flat Service RQ Turismo Rio Quente
Serra Park Flat Service RQ Turismo
Serra Park Flat Service RQ Tu
Serra Park Flat Service RQ Turismo
Serra Park Flat Service - RQ Turismo Aparthotel
Serra Park Flat Service - RQ Turismo Rio Quente
Serra Park Flat Service - RQ Turismo Aparthotel Rio Quente

Serra Park Flat Service - RQ Turismo Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 7 out of 40 reviews" "
Rating 8 - Good. 16 out of 40 reviews" "
Rating 6 - Okay. 9 out of 40 reviews" "
Rating 4 - Poor. 7 out of 40 reviews" "
Rating 2 - Terrible. 1 out of 40 reviews" "

7.0/10

Cleanliness

7.0/10

Staff & service

7.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Célia

Traveled with family
Disliked: Cleanliness, room comfort
Stayed 2 nights in Aug 2022

10/10 Excellent

Adriano R silva

Stayed 2 nights in Jul 2022

8/10 Good

Sergio C

Business traveler
Liked: Cleanliness, room comfort
Stayed 2 nights in Jul 2022

8/10 Good

Juliana

Stayed 2 nights in Apr 2022

10/10 Excellent

Rennan

Stayed 1 night in Feb 2022

8/10 Good

Alexander

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Jan 2022

8/10 Good

Leonardo

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2020

8/10 Good

Daniel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2020

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Péssimo custo benefício
Apartamento sujo, paredes carecendo de pintura, café da manhã não é realizado no local.
Stayed 1 night in Nov 2019

4/10 Poor

Paulo Roberto

Disliked: Cleanliness, room comfort
Stayed 1 night in Nov 2019

8/10 Good

Paulo

Liked: Staff & service, property conditions & facilities
Pode melhorar
Limpeza dos apartamentos foi sofrivel, apartamento sem equipamentos de cozinha (pratos, talheres, camas sem criados mudos.
Stayed 4 nights in Nov 2019

10/10 Excellent

Ademar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente hotel
Indico a todos esse hotel.....maravio e ótima localização!!
Stayed 5 nights in Jul 2019

6/10 Okay

Maria Luíza

Disliked: Property conditions & facilities, room comfort
Stayed 4 nights in Jul 2019

4/10 Poor

Fabiano

Disliked: Cleanliness, staff & service
Lugar incrível hotel péssimo
Ficamos sem serviço de limpeza por 3 dias simplesmente pq perguntamos a camareira se ela havia visto 2 óculos que não estávamos achando! Atendimento péssimo! Sem solução e falta de vontade nas solicitações da hospedagem!
Stayed 5 nights in Jun 2019

6/10 Okay

Thiago

Stayed 2 nights in May 2019

6/10 Okay

danielle

Liked: Cleanliness, staff & service
Carnaval na chuva...
Apartamento bom,porém área de lazer ruim sem graça.
Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Atendimento limpeza restaurante anexo, localidade do estabelecimento
Stayed 2 nights in Feb 2019

4/10 Poor

Isa

Disliked: Staff & service, property conditions & facilities, room comfort
Ultima opção
O atendimento recepção é ótimo porem é só, Levem cobertas, o café é horrível, não vale a pena! É só pra dormir mesmo é olhe lá! Em resumo seria uma última opção.
Stayed 1 night in Dec 2018

10/10 Excellent

MAURO ELIAS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Conforto e Aconchego! 🙏🙏✨✨😊😊
Stayed 1 night in Sep 2018

8/10 Good

Rodrigo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tudo muito bom!
Flat muito bom, limpo, camas confortáveis, tamanho ideal. Excelente localização. Perto de tudo. Não precisa de carro pra fazer nada. O café da manhã com muita variedade e sabor. O fato de não ser servido no próprio hotel não prejudicou em nada. Funcionários simpáticos e prestativos. Voltaria com certeza!
Stayed 4 nights in Jul 2018

4/10 Poor

sergio

Disliked: Cleanliness, staff & service, room comfort
como assim?
nossa estadia? chega a ser engraçado, se não for levado a sério esta pergunta, visto que no retorno da viagem os notifiquei das condições de desprezo aos hóspedes pelo hotel em questão. mas volto a dizer o que disse, e não fui lido, ouvido, sequer tomado conhecimento por vocês, sobre tais condições: ficamos hospedados por 7 dias, no segundo dia a pessoa responsável pela limpeza estava no ap ao lado, pedi que trocasse ao menos as toalhas, já que não temos costume de sujar o ambiente, ela, sem ao menos olhar para mim, disse: é só deixar a chave na portaria. desci à portaria, onde havia deixado a chave, que disse que iria limpar o ap. neste dia trocaram as toalhas mas nem arrumaram as camas! depois não tomaram mais conhecimento de nossas reclamações, ficamos usando as toalhas que levamos de casa ( para piscina) no banheiro, compramos sabonetes e papel higiênico no mercado... e desaforadamente fomos direcionados a tomar o café da manhã ( incluso na diária) num restaurante a 100 metros do hotel, como sabe quem conhece Rio Quente, numa rua com acentuado aclive! soubemos depois que o dono do restaurante é o síndico do prédio do hotel. É imperdoável tal conduta, do hotel e depois dessa Empresa (Hoteis.com) em não nos dar satisfação alguma sobre nossa reclamação, e sarcasticamente vir agora, um mes depois, voltar perguntar como foi nossa estadia!! espero uma resposta vossa ainda.
Stayed 7 nights in Jul 2018

8/10 Good

Vera Maria

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Bom
Apto confortável e em boas condições, mas não foi feita arrumação e limpeza nos dias da hospedagem. O café também é em outro local fora do hotel

6/10 Okay

LEANDRO

Disliked: Staff & service
Mais ou menos o hotel
O grande problema foi que não tinha serviço de pessoas com as bagagens e principalmente meu quarto só tinha um ar condicionado de gaveta só na sala que não esfriava! Passamos muito valor!
Stayed 2 nights in Jan 2018

6/10 Okay

Fabio

Liked: Cleanliness, room comfort
Hotel Simples.
Hotel insosso, piscina muito pequena, sem atrativos para crianças e adultos. O apartamento até atende para se dormir bem, mas não aconselho ir para este hotel para ficar dias, no máximo dormir por uma ou duas noites. Alguns atendentes atendem Super bem, outros deixam a desejar. Café da manhã fraco, a comida vai acabando e eles demoram de repor. Divulgam cama king e na verdade é Queen. Não tem TV a cabo e a internet não funciona no quarto e mal funciona na recepção. Péssimo serviço.
Stayed 5 nights in Jan 2018

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Limpeza
A camareira foi limpar o quarto e deixou sem papel higiênico. A toalha que estava no chão para troca foi pendurada como se estivesse limpa. A camareira levou o lençol e deixou apenas a roupa de cama que era menor do que o colchão, ou seja, qualquer movimento durante o sono você fica em contato direto com o colchão velho e amassado que está por baixo. O piso do box foi feito sem caída para o ralo, fica sempre um volume grande de água parada, mesmo sem o chuveiro estar ligado.
Stayed 8 nights in Dec 2017