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Hotel Plaza Versalles

3.5 star property

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Photo gallery for Hotel Plaza Versalles

Outdoor pool, pool umbrellas, sun loungers
Front of property
Front of property
Standard Room, 1 Double Bed | 1 bedroom, hypo-allergenic bedding, in-room safe, desk
Reception

Reviews

7.0 out of 10
Good

Popular amenities

  • Gym
  • Bar
  • Breakfast included
  • Pool
  • Room service
  • Laundry

Explore the area

Map
Av 5 norte # 17 - 59, Cali, 760045
  • Cali Tower
    ‪4 min walk‬
  • La Ermita Church
    ‪10 min walk‬
  • Bulevar del Río
    ‪10 min walk‬
  • Cali (CLO-Alfonso Bonilla Aragon Intl.)
    ‪32 min drive‬

Room options

View all photos for Junior Suite

Junior Suite | 1 bedroom, hypo-allergenic bedding, in-room safe, desk

Junior Suite

  • 194 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed | 1 bedroom, hypo-allergenic bedding, in-room safe, desk

Standard Room, 1 Double Bed

  • 129 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Twin Beds

Standard Room, 2 Twin Beds | 1 bedroom, hypo-allergenic bedding, in-room safe, desk

Standard Room, 2 Twin Beds

  • 129 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Triple Room

Standard Triple Room | 1 bedroom, hypo-allergenic bedding, in-room safe, desk

Standard Triple Room

  • 194 sq ft
  • Sleeps 3
  • 3 Twin Beds

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About this property

Hotel Plaza Versalles

3.5-star hotel in Granada
This hotel features an outdoor pool, a restaurant, and a fitness center. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a bar/lounge, a steam room, and a 24-hour business center are onsite.
Hotel Plaza Versalles offers 47 air-conditioned accommodations with laptop-compatible safes and complimentary toiletries. 32-inch LCD televisions come with satellite channels. Bathrooms include showers with rainfall showerheads.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a steam room and a fitness center.
In addition to a children's pool and an outdoor pool, Hotel Plaza Versalles provides a steam room and a fitness center. Dining options at the hotel include a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning. A computer station is located on site and wireless Internet access is complimentary.

This 3.5-star property offers access to a 24-hour business center and meeting rooms. This business-friendly hotel also offers a terrace, barbecue grills, and multilingual staff. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Onsite uncovered self parking is complimentary.

Hotel Plaza Versalles has designated areas for smoking.

A complimentary full breakfast is served each morning between 6:30 AM and 10 AM.
Plaza Versalles - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
A complimentary grocery shopping service is offered and room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Street parking available
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free secured, uncovered self parking on site

Food and drink

  • Free full breakfast available daily 6:30 AM to 10:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Plaza Versalles

Things to do

  • Children's pool
  • Gym
  • Outdoor pool
  • Steam room
  • TV in common areas

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Conference center
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Low-height bed
  • Well-lit path to entrance
  • Wheelchair-accessible path to elevator
  • Wheelchair-width doorways

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with satellite channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Late check-in fee for check-in between 6:00 AM and 11:30 AM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 7:00 AM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children may not be eligible for complimentary breakfast
Cribs (infant beds) are not available

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: COP 60000 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: COP 60000 (up to 18 years old)
  • Late check-in fee for check-in between 6:00 AM and 11:30 AM

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property only accepts cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
No pets and no service animals are allowed at this property

Property is also known as

Plaza Versalles
Plaza Versalles Cali
Plaza Versalles Hotel
Plaza Versalles Hotel Cali
Hotel Plaza Versalles Cali
Hotel Plaza Versalles
Hotel Plaza Versalles Cali
Hotel Plaza Versalles Hotel
Hotel Plaza Versalles Hotel Cali

Hotel Plaza Versalles Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 26 out of 93 reviews
Rating 8 - Good. 25 out of 93 reviews
Rating 6 - Okay. 15 out of 93 reviews
Rating 4 - Poor. 16 out of 93 reviews
Rating 2 - Terrible. 11 out of 93 reviews

7.6/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Alvaro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was unbelievable friendly, made me feel like I was home.
Stayed 14 nights in Sep 2024

6/10 Okay

Willy

Liked: Cleanliness
Disliked: Room comfort
You get what you pay for.
No hot water available. (Cold Showers) Bed was hard as a rock. Towels were hard and rough like sandpaper. The furniture is older than my grandmother.
Stayed 3 nights in Jun 2024

4/10 Poor

SANDRA

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

4/10 Poor

Cesar

Disliked: Cleanliness, room comfort
The shower was dirty,I would say they never clean it,I got athlete foot,the bed matress was so uncomfortable,my back hurts,I only slept there for about 3 nights eventhout I paid 8 nights room1004 ,I paid for queen bed an got a smaller bed.iam not satisfied stay there 12-20-22 to 12-28-22
Stayed 8 nights in Dec 2022

6/10 Okay

Stephanie

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel is literally frozen in time, but it was clean and friendly staff. There is no hot water available which is odd but it wasn’t terrible. Great location and did the job for 1 night.
Stayed 1 night in Jul 2022

10/10 Excellent

Rafael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole staff are very friendly and helpful. Good restaurant. We had a very good experience.
Stayed 2 nights in Dec 2021

10/10 Excellent

Xiomara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Ireny the manager was so above and beyond caring and attentive.
Stayed 6 nights in Sep 2021

10/10 Excellent

Xiomara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 4 nights in Sep 2021

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in Jul 2021

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, room comfort
Close to hospital
The hotel was perfect for what I needed. Very close to Clinica Occidente. Walking distance.
Stayed 4 nights in Oct 2020

6/10 Okay

Verified traveler

Disliked: Amenities, property conditions & facilities
Roon to short
Stayed 3 nights in Nov 2019

4/10 Poor

Erhard

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Hot water really limited
Old furniture, disappointing atmosphere No hot water in the evening
Stayed 1 night in Sep 2019

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 11 nights in Sep 2019

2/10 Terrible

Val

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
There was no hot water in the suite hot tub or jacuzzi wasn’t working and it was not clean. The ring desk guy was really nice and tried to help us. But wasn’t the point. I felt I threw my money to the garbage.
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, price and staff! Always felt welcomed
Stayed 14 nights in Dec 2018

2/10 Terrible

Verified traveler

Disliked: Staff & service
Stayed 2 nights in Nov 2018

4/10 Poor

Oscar, Miami

Disliked: Cleanliness, property conditions & facilities, room comfort
Didn’t have hot water after 10 am and water was turned off intermittently during the day. None of this information is mentioned on Expedia which I think is really a lack of research on part of Expedia. Will definitely NOT BE staying here ever again
Stayed 9 nights in Oct 2018

6/10 Okay

Juan, New York City

Disliked: Staff & service
Bare basic hotel for business trip
If you are looking a hotel just for sleep while you are in a business trip, this is a OK hotel for the price. I've used just for 1 night while waiting for my early flight the morning after. Room is clean, staff is under-trained but they try to do the best they can.
Stayed 1 night in Feb 2018

6/10 Okay

Deivid, New York, NY

Liked: Staff & service
In need of upgrades
This is my second stay here, I hoped the second would be nicer than the first, but after this one I might not be back. This hotel seems to be decaying, the staff is extremely helpful and nice, but the hotel itself seems to be falling apart. The wifi is very weak everywhere in the hotel, the towels feel like old hospital towels and the doors on the room offer no privacy, on my last day i was changing to finally leave and one of the room attendants walked on me without knocking on the door. The breakfast is good for the price and the staff of the restaurant is great and attentive. Overall, if you are on a budget and need a place just to sleep this place is good. It is on a great location and you can basically walk everywhere. Beware: Cash only hotel.
Stayed 8 nights in Jul 2017

8/10 Good

Shane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small room, in a very good area. Staff is pleasant, but they only have hot water available for a few short hours in the morning the rest of the day they turn off the hot water heater.

2/10 Terrible

irwin, california

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No credit accepted
Made the reservation 2 weeks before, when got there they told me they don't accept credit cards Colombian pesos only, I explaint to the front desk how hard is to exchange dollars in Colombia and after 8:00 pm is impossible to get pesos anywhere, no manager to talk to.

8/10 Good

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Tina, Los Angeles

Disliked: Cleanliness, property conditions & facilities, room comfort
Spend a little more and get a better place
From the start a big disappointment. Traveling for a short vacation with my family I booked two rooms 3 months in advance. Upon check in I was told they only have one room for 3 people in my reservation. Paula a very unskilled person in customer service couldn't care less and didn't try to offer me options. When I started my call to expedia, they "suddenly" found the mistake they made and managed to accommodate us. Things didn't stop there, out of 5 nights, three of them we didn't have water no wi fi after 10 pm in our rooms. In my room the faucet was broken and took a minute for them to fix it. Safe boxes didn't work in two of the rooms. Towels look like a luxury. We only had 2 medium old towels, forget about hand or wash cloths. Noise was awful. Housekeepers would just come around 8 am when we were trying to rest knocking on doors so loud !! They would even walk on you with no regards for your privacy. Breakfast wasn't exactly a highlight. At breakfast Nelson was a really nice man, very attentive, but the woman who replaced him was awful. She was very rude and made us feel very uncomfortable with inappropriate comments. I have to say most of the staff was helpful and respectful. Exceptions: Paula, the breakfast lady and housekeepers didn't make the cut. I'm not a person that is hard to please, but this was too much adding to have my family go through this. We opted to laugh about it, but we would never recommend this place.

2/10 Terrible

marilyn, Croydon UK

Disliked: Staff & service, property conditions & facilities
Not a hotel for English speaking tourist.
I wouldn't book this hotel again on departure I had to pay cash. The hotel doesn't accept credit card. The hotel didn't mention this when I booked until the day of departure. The reception staff didn't speak English or tried to accommodate English tourist. The hot water didn't work two days we stayed there. The wi-fi wasn't reliable. The shower head was broken and came out like a force of water.

8/10 Good

Robert, Las Vegas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for a really good price
Nice and clean hotel with great staff. Nice pool and good breakfast. I felt it was a really good value, would stay there again.