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Hotel Royal Plaza Cali

3.5 star property

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February 2025

Photo gallery for Hotel Royal Plaza Cali

Premium bedding, in-room safe, desk, iron/ironing board
Premium bedding, in-room safe, desk, iron/ironing board
Front of property
Property amenity
Interior

Reviews

6.2 out of 10

Popular amenities

  • Room service
  • Housekeeping
  • 24/7 front desk
  • Laundry
  • Restaurant
  • Business services

Explore the area

Map
Carrera 4a No 11-69, Cali, Valle del Cauca, 760030
  • Bulevar del Río
    ‪1 min walk‬
  • Caicedo Square
    ‪2 min walk‬
  • La Ermita Church
    ‪4 min walk‬
  • Cali (CLO-Alfonso Bonilla Aragon Intl.)
    ‪33 min drive‬

Room options

View all photos for Standard Double Room

Premium bedding, in-room safe, desk, iron/ironing board

Standard Double Room

  • 323 sq ft
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Triple Room, 3 Twin Beds

Standard Triple Room, 3 Twin Beds | Premium bedding, in-room safe, desk, iron/ironing board

Standard Triple Room, 3 Twin Beds

  • 323 sq ft
  • City view
  • Sleeps 3
  • 3 Twin Beds

View all photos for Standard Quadruple Room

Premium bedding, in-room safe, desk, iron/ironing board

Standard Quadruple Room

  • 323 sq ft
  • City view
  • Sleeps 4
  • 4 Twin Beds

View all photos for Family Room

Premium bedding, in-room safe, desk, iron/ironing board

Family Room

  • 323 sq ft
  • City view
  • Sleeps 5
  • 1 Twin Bed

View all photos for Standard Single Room

Premium bedding, in-room safe, desk, iron/ironing board

Standard Single Room

  • 323 sq ft
  • City view
  • Sleeps 1
  • 1 Twin Bed

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About this property

Hotel Royal Plaza Cali

3.5-star Cali hotel, connected to a shopping center in San Pedro
This hotel features a casino, a restaurant, and a nightclub. A manager's reception is free. Other amenities include a conference center, a coffee shop/cafe, and coffee/tea in a common area.
Hotel Royal Plaza Cali offers 61 accommodations with safes and complimentary newspapers. Beds feature premium bedding. LED televisions come with premium satellite channels and pay movies.

Bathrooms include showers. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

The hotel offers a restaurant and a coffee shop/cafe. Each day guests can enjoy a complimentary manager's reception. This 3.5-star property offers access to a business center and a meeting room. For a surcharge, the property provides an airport shuttle (available 24 hours) and an area shuttle. This business-friendly hotel also offers a casino, a nightclub, and a library.

Hotel Royal Plaza Cali has designated areas for smoking.

A complimentary manager's reception is offered each day.
Restaurante Panorama - This fine-dining restaurant specializes in international cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available.
24-hour room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi
  • Available in some public areas: WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Wheelchair-accessible parking available

Food and drink

  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception

Restaurants on site

  • Restaurante Panorama

Things to do

  • Casino
  • Library
  • Nightclub
  • Shopping

Family friendly

  • Free crib
  • Grocery/convenience store
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center
  • Conference center
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 11 floors
  • Ballroom
  • Built in 1960
  • Designated smoking areas
  • Traditional architecture

Room amenities

Bedroom

  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Private bathroom
  • Shower

Entertainment

  • LED TV with premium satellite channels
  • Pay movies

Food and drink

  • 24-hour room service

More

  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Express check-in available

Check-out

Check-out before 1 PM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room; children may not be eligible for complimentary breakfast
Rollaway/extra beds are available for COP 20000 per stay
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).
  • Resort fee: COP 3000.00 per person, per night
The resort fee includes:
  • Breakfast
  • Housekeeping
  • In-room coffee
  • Internet access
  • Newspaper
  • Phone calls

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: COP 60000 per vehicle (one way)
  • Rollaway bed fee: COP 20000 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

We should mention

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

Property is also known as

Cali Plaza Hotel
Hotel Royal Plaza Cali
Royal Plaza Cali

Hotel Royal Plaza Cali Reviews

Reviews

6.2
Rating 10 - Excellent. 3 out of 36 reviews" "
Rating 8 - Good. 14 out of 36 reviews" "
Rating 6 - Okay. 7 out of 36 reviews" "
Rating 4 - Poor. 5 out of 36 reviews" "
Rating 2 - Terrible. 7 out of 36 reviews" "

6.8/10

Cleanliness

7.2/10

Staff & service

5.6/10

Property conditions & facilities

Reviews

6/10 Okay

the wonderer , Miami Florida

Disliked: Property conditions & facilities
Antique Hotel
Hotel is old, got single Room, was normal size. Hotel did not have casino or night club like it was advertised that was a bit disappointing.
Stayed 1 night in Jan 2018

8/10 Good

Carmen, caracas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelent ubication
Close to shopping malos, restorants and walking áreas. Good to spend some days
Stayed 15 nights in Dec 2017

10/10 Excellent

Conrado, Boston, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Location Near Everything
At the moment I have arrived it was late arrival and I have found nothing but excellent staff and amazing customer service provided by the front desk personal. The building was a little dated, but the rooms apparently were updated, greatly spacious, excellent cleanness and comfortable. Every day breakfast was more than I was expecting for what I really paid for my time at the hotel. Hotel is close to everything in downtown Cali and especially close to MIO the public transit ground transportation that ride you to every corner of the city. I was really impressed with how all the staff were so friendly, answered all the question I had and helped me with the most minuscule request. When come back to Cali Colombia I honestly will stay there again
Stayed 3 nights in Jun 2017

8/10 Good

Tanya, Minnesota, USA

Liked: Cleanliness, staff & service, room comfort
Nice area but noisy at night due to festivals
Staff were very pleasant and accommodating. The hotel was in a very busy area and loud, but the Hotel itself was awesome
Stayed 10 nights in Jun 2017

2/10 Terrible

Maria, Medina

Disliked: Property conditions & facilities, room comfort
Old, everything is very old
The bathroom is very small. The silicon of the shower door are as dirty as it can be. The windows crystal are broken. The beds mattress are hard as the floor and I try 3 diferentes beds. There's not food at 6:00am as they said in the promotion. Saturday, there's was no water. The staff is very good and they do the best with what they have on hand.
Stayed 4 nights in Jun 2017

8/10 Good

Doug, Texas

Liked: Cleanliness, staff & service
Near the Mio transit system
The hotel is old but maintained. The people are friendly. I loved being two blocks from the Mio transit system from which you can get to just about any point in the city.

6/10 Okay

Mirco

Liked: Staff & service, room comfort
Good for the price
Good service ... good food a the restaurant .. very centric and very convenient location ..center of the city ..laundry service , AC , very friendly staff .. I came Back late almost every day , I waited less than 1 minute at the door ..

2/10 Terrible

Chi, C.H

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Photo of hotel is inaccurate and cockroaches!!!
Booked it for 3 nights but on arrival I left the moment they brought us to room. Tons of cockcroaches! Bed is broken down, and dirty bathroom! I didn't even bother to want to get a refund. And picture displayed above is inaccurate. It's not the hotel!

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
good location
Rooms are big.. good location, internet is weak. Nice terrazza view for breakfast

8/10 Good

Douglas, Terrell, Texas

Liked: Cleanliness, staff & service, room comfort
Close to the Mio bus stations, a plus
Royal Plaza is an older hotel and it was cheap, so you expect some inconveniences. The staff was friendly and did their best to resolve all issues. I have been to Cali many times and for the first time used the Mio bus often. The hotel is just over a block from the La Ermita station and a few blocks more from the San Pedro station, a real plus. I also liked that a Western Union was next door and a Titan bank across the plaza for changing money at good rates (the Titan had the best rates).

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
This is a good hotel if you need a place in El Centro, and don't plan on staying out late at night. My room faced east onto a pedestrian street, and noise wasn't at all an issue. Showers had hot water, not that you'll need it in Cali. The breakfast was very high quality; I had an omelette, coffee, orange juice and fruit, although they had a bunch of different options for the main dish. The front desk locks the doors (with chain and padlock) a little after 9pm, which can be a little frightening if you come back to the hotel late at night. The locals advise against hanging around Plaza Cayzedo after dark, and you'll be waiting a minute or so for the doorman to show up. Pretty much all of downtown is fine during the daytime, though.

4/10 Poor

Sebastian, Medan, Indonesia

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
The place needs revamp
The hotel staff were really nice. The hotel condition was really in need of revamp. Moreover, the location did not give the feeling of safe to walk in the evening, not to mention the noise from the near by bars.

8/10 Good

esmael, amarillo texas USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
plaza hotel in cali .
didnt expect the heat, staff came to my rescue and provided a fan! the service was excellent, and the breakfast was great, my wife and I loved the patito, and our room was kept tidy and clean everyday! i would recommend this hotel to anyone!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Edison

Liked: Cleanliness
Económico
Hotel que requiere mantenimiento en algunas zonas. Buena limpieza y ubicación
Stayed 2 nights in Jun 2018

8/10 Good

Pedro

Liked: Staff & service, room comfort
hotel cerca de bancos y comercio
aceptable relación costo beneficio en pleno centro de la ciudad cerca al sistema bancario y al comercio
Stayed 5 nights in Apr 2018

10/10 Excellent

Alice, Saint Lo

Liked: Cleanliness, staff & service, room comfort
Hotel en centre ville. pres des commerces.
Je suis arrivée tard dans la nuit. Il a y a un veilleur de nuit très accuillant. L'hôtel est en centre ville historique, pres des quartier commercial. Il faut faire attention car plein gens. Le personnel est au top du top. très tres attentifs et sympa. Ils m'ont aidés ennormement. Je recommande l'hôtel, pour son prix, sa position et surtout la gentillaise du personnel. Le petit dejeuner rese correcte, pour le prix de la chambre. Les chambres sont enormes, on peut cucher une famille entiere !!! Il y a le stricte necessaire. Il est dommage, car il est villeiux et necessite un coup de nouvelle peinture. Mais a ce prix là est tres tres competitif. je recommande de ne pas trainer le soir dehors. Il y a plein sans abris au tour de l'hotel. je recommande aussi a faire attention dans la rue a son sac, telephone ou camera photo. Comme partout dans le monde d'ailleurs.
Stayed 3 nights in Feb 2018

4/10 Poor

Maria de Lourdes

Disliked: Cleanliness, property conditions & facilities, room comfort
Los muebles y colchones muy viejos; el inmueble en malas condiciones. La venta no se puede cerrar y durante la noche entró mucha agua de la lluvia.
Stayed 2 nights in Jan 2018

4/10 Poor

Melissa , Costa Rica

Disliked: Cleanliness, property conditions & facilities, room comfort
Ubicado en la zona roja de la ciudad
La ubicación está comprometida; se encuentra en la zona roja de la ciudad, el edifico está muy deteriorado, además la "limpieza" es básica por lo que hay suciedad acumulada. El personal de recepción siempre atento y amable pero algunod los de cocina poco atentos.
Stayed 3 nights in Dec 2017

8/10 Good

Luis Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel comodo,limpio y agradable
Muy buena la estancia, y el trato del personal muy bueno.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Alexandra

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel poco comodo
Habitacion sin kit de aseo. No funcionaba el aire. No camas adecuadas. Tendidos de cama no aptos. De hecho solo acepte la primer noche y sali del hotel no utilice l reserva aun estando pagada.

6/10 Okay

juan carlos

Liked: Cleanliness, room comfort
Hotel limpio
Muy central ,limpio,buen restaurante,la internet muy deficiente

2/10 Terrible

Daniel Andres

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy mal, es un engaño, sucio feo, la cama parecia un catre y sucia, cortinas rotas, televisor de 5" horrible . No me quede!! Preferi perder la plata!