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The reception staff was friendly and helpful, and I have absolutely nothing negative to say about the employees. Unfortunately, the hotel itself was a completely different experience. I honestly cannot understand how a 4-star hotel can have opossum rats living in the roof. The noise and squealing throughout the night were so bad that I couldn’t sleep. What made it even worse was that the ceiling above the shower was open, and I could actually see the animal through the opening. It was disgusting, disturbing, and completely unacceptable. This is clearly a serious animal-control and hygiene issue that should have been addressed. I’m from Cali and was visiting my city, so it was especially disappointing to have such an unpleasant experience at a hotel that I expected much more from. Definitely not a 4-star experience.

Buen hotel en el centro de Bogota

Overall, the staff’s service disposition and friendliness made up for the parts that were not great. Andres and Daniela were very helpful, as well as others at the door and restaurant in the morning.

Excellent services

A serene retreat with the kindest most attentive staff. The views were gorgeous. A peaceful gem of a resort. Looking forward to coming back! Thank you!