2/10 Terrible
Jen
Aug 25, 2024
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This was a very poorly maintained property for which we have been charged an exorbitant price. The room was very dated and shabby, unclean and dirty. the tap came off in my hand when pouring a bath. The pillows were lumpy and the bed uncomfortable. The floorboards creek very loudly which makes for a noisy nighttime as you can hear other people moving around. There was also loud music coming from somewhere in the hotel which started at 4 am and lasted until around 8 am - we're not sure where it was coming from, perhaps the bar downstairs which was closed at the time - it sounded like elevator music on a loop - awful. We had little sleep and were very happy to leave. We paid almost £300 for one night here and it was most certainly not worth it. Would avoid it in future and highly recommend anyone reading this review does the same. The staff are very pleasant though and completely understand that the property has been seriously neglected which is unfortunate for them as they have to deal with the customer complaints. Amanda in the Bothy restaurant was particularly lovely and the food and service there were great. Breakfast was fine too. We had booked a superior room - I dread to think what a standard room would be like.
Jen
Stayed 1 night in Aug 2024