4/10 Poor
Chris
Traveled with family
Sep 3, 2024
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
D.A.D Dirty and Dated. Avoid
This hotel could be great if was ran properly. We stayed here for four nights arriving late on the first night and by the afternoon of our first day there we were trying to move. The location is great the facilities are great but the whole place is just dirty and in need of renovation. On arrival our room floor had hairs everywhere and there was a big clump of hair in the toilet like the cleaners had thrown it in to get rid of it but then forgot to flush it away and then despite leaving the sign on the door all day asking for the room to be cleaned the cleaners never came back until our third day and that was only because I’d complained because we were having to reuse towels that we’d left on the shower floor and wash our cups and empty the ashtray. We barely slept either because the bed was so hard. The worse thing about the place though is the pool areas. We saw a few kids with cut feet from broken tiles and there’s daily reports of ear infections and sick children from the swamp like water. My kids went down the slides as that pool looked ok but none of us stepped foot into the others we just went to the beach instead . The food was average 3 star all inclusive fayre but we wouldn’t eat that either as seeing how dirty the visible premises were I dread to think what the state of the kitchen was like. This place needs a serious overhaul to even consider being classed as a 3 star so to be sold as a 4 star is joke based purely on its facilities. There’s better hotels cheaper
Chris
Stayed 4 nights in Aug 2024