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Hotel ROC Illetas & SPA

4.0 star property

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Photo gallery for Hotel ROC Illetas & SPA

View from property
Down comforters, in-room safe, desk, blackout drapes
Poolside bar
Property grounds
Breakfast and dinner served, ocean views

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot Tub
  • Bar
  • Gym
  • Parking available

Explore the area

View in a map
Paseo Illetas 62, Illetas, Calvia, Mallorca, 7181
  • Place, Illetas Beach
    ‪2 min walk‬
  • Place, Ses Illetas Beach
    ‪3 min walk‬
  • Place, Cala Mayor Beach
    ‪3 min drive‬
  • Airport, Palma de Mallorca (PMI)
    ‪20 min drive‬

Room options

View all photos for Double Room, Balcony, Partial Sea View

Down comforters, in-room safe, desk, blackout drapes

Double Room, Balcony, Partial Sea View

8.2 out of 10
Very good
(15 reviews)
  • 215 sq ft
  • Partial sea view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Double Room, Sea View, Oceanfront (Balcony)

Down comforters, in-room safe, desk, blackout drapes

Double Room, Sea View, Oceanfront (Balcony)

8.4 out of 10
Very good
(24 reviews)
  • 247 sq ft
  • Ocean view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Suite, 1 Bedroom, Sea View

Down comforters, in-room safe, desk, blackout drapes

Deluxe Suite, 1 Bedroom, Sea View

8.6 out of 10
Excellent
(20 reviews)
  • 484 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Deluxe Suite, 2 Bedrooms, Sea View

Terrace/patio

Deluxe Suite, 2 Bedrooms, Sea View

8.6 out of 10
Excellent
(4 reviews)
  • 807 sq ft
  • 2 bedrooms
  • Ocean view
  • Sleeps 4
  • 1 Queen Bed, 2 Twin Beds and 1 Double Sofa Bed

View all photos for Premium Double Room, Sea View

Down comforters, in-room safe, desk, blackout drapes

Premium Double Room, Sea View

9.0 out of 10
Wonderful
(14 reviews)
  • 215 sq ft
  • Ocean view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Double Room, Partial Sea View (1 Adult + 1 Child)

Down comforters, in-room safe, desk, blackout drapes

Double Room, Partial Sea View (1 Adult + 1 Child)

  • 215 sq ft
  • Partial sea view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Double Room, Partial Sea View (2 Adults + 1 Child)

Down comforters, in-room safe, desk, blackout drapes

Double Room, Partial Sea View (2 Adults + 1 Child)

  • 215 sq ft
  • Partial sea view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Double Room, Sea View, Oceanfront (1 Adult + 1 Child)

Down comforters, in-room safe, desk, blackout drapes

Double Room, Sea View, Oceanfront (1 Adult + 1 Child)

  • 247 sq ft
  • Ocean view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Double Room, Sea View, Oceanfront (2 Adults + 1 Child)

Down comforters, in-room safe, desk, blackout drapes

Double Room, Sea View, Oceanfront (2 Adults + 1 Child)

  • 247 sq ft
  • Ocean view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premium Double Room, Sea View (1 Adult + 1 Child)

Down comforters, in-room safe, desk, blackout drapes

Premium Double Room, Sea View (1 Adult + 1 Child)

  • 215 sq ft
  • Ocean view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Suite, 1 Bedroom, Sea View, Oceanfront (1 Adult + 1 Child)

Down comforters, in-room safe, desk, blackout drapes

Deluxe Suite, 1 Bedroom, Sea View, Oceanfront (1 Adult + 1 Child)

  • 484 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Deluxe Suite, 1 Bedroom, Sea View, Oceanfront (2 Adults + 1 Child)

Down comforters, in-room safe, desk, blackout drapes

Deluxe Suite, 1 Bedroom, Sea View, Oceanfront (2 Adults + 1 Child)

8.0 out of 10
Very good
(1 review)
  • 484 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Deluxe Suite, 1 Bedroom, Sea View (2 Adults + 2 Children)

Down comforters, in-room safe, desk, blackout drapes

Deluxe Suite, 1 Bedroom, Sea View (2 Adults + 2 Children)

9.4 out of 10
Exceptional
(3 reviews)
  • 484 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Deluxe Suite, 2 Bedrooms, Sea View (2 Adults + 1 Child)

Terrace/patio

Deluxe Suite, 2 Bedrooms, Sea View (2 Adults + 1 Child)

  • 807 sq ft
  • 2 bedrooms
  • Ocean view
  • Sleeps 3
  • 1 Queen Bed, 2 Twin Beds and 1 Double Sofa Bed

View all photos for Deluxe Suite, 2 Bedrooms, Sea View (2 Adults + 2 Children)

Terrace/patio

Deluxe Suite, 2 Bedrooms, Sea View (2 Adults + 2 Children)

8.0 out of 10
Very good
(1 review)
  • 807 sq ft
  • 2 bedrooms
  • Ocean view
  • Sleeps 4
  • 1 Queen Bed, 2 Twin Beds and 1 Double Sofa Bed

View all photos for Deluxe Suite, 2 Bedrooms, Sea View (2 Adults + 3 Children)

Terrace/patio

Deluxe Suite, 2 Bedrooms, Sea View (2 Adults + 3 Children)

8.0 out of 10
Very good
(1 review)
  • 807 sq ft
  • 2 bedrooms
  • Sea view
  • Sleeps 5
  • 1 Queen Bed, 2 Twin Beds and 1 Double Sofa Bed

View all photos for Deluxe Suite, 2 Bedrooms, Sea View (3 Adults + 1 Child)

Terrace/patio

Deluxe Suite, 2 Bedrooms, Sea View (3 Adults + 1 Child)

8.0 out of 10
Very good
(1 review)
  • 807 sq ft
  • 2 bedrooms
  • Ocean view
  • Sleeps 4
  • 1 Queen Bed, 2 Twin Beds and 1 Double Sofa Bed

View all photos for Deluxe Suite, 2 Bedrooms, Sea View (3 Adults + 2 Children)

Terrace/patio

Deluxe Suite, 2 Bedrooms, Sea View (3 Adults + 2 Children)

  • 807 sq ft
  • 2 bedrooms
  • Ocean view
  • Sleeps 5
  • 1 Queen Bed, 2 Twin Beds and 1 Double Sofa Bed

View all photos for Deluxe Suite, 2 Bedrooms, Sea View (4 Adults + 1 Child)

Terrace/patio

Deluxe Suite, 2 Bedrooms, Sea View (4 Adults + 1 Child)

10.0 out of 10
Exceptional
(2 reviews)
  • 807 sq ft
  • 2 bedrooms
  • Ocean view
  • Sleeps 5
  • 1 Queen Bed, 2 Twin Beds and 1 Double Sofa Bed

View all photos for Superior Double Room, Balcony, Annex Building

Down comforters, in-room safe, desk, blackout drapes

Superior Double Room, Balcony, Annex Building

8.4 out of 10
Very good
(22 reviews)
  • 215 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Double Room, Balcony, Annex Building (1 Adult + 1 Child)

Down comforters, in-room safe, desk, blackout drapes

Superior Double Room, Balcony, Annex Building (1 Adult + 1 Child)

  • 215 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Double Room, Balcony, Annex Building (2 Adults + 1 Child)

Down comforters, in-room safe, desk, blackout drapes

Superior Double Room, Balcony, Annex Building (2 Adults + 1 Child)

  • 215 sq ft
  • Sleeps 3
  • 2 Twin Beds

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About this property

Hotel ROC Illetas & SPA

4-star hotel in Illetas
At Hotel ROC Illetas & SPA, hit the beach, dine onsite at the restaurant, or enjoy a drink at one of the hotel's 2 bars/lounges. Change of towels is available on request.
Hotel ROC Illetas & SPA offers 120 air-conditioned accommodations with espresso makers and safes. Rooms open to furnished balconies. Beds feature down comforters. 24-inch flat-screen televisions come with satellite channels. Bathrooms include bathtubs or showers, bathrobes, slippers, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Illetas has 2 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include sports massages. A variety of treatment therapies are provided, including Ayurvedic and reflexology. The spa is open daily.
You'll be playing in the surf in no time with a free ride on the hotel's complimentary beach shuttle. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Hotel ROC Illetas & SPA like a complimentary children's club and an outdoor pool.

The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include 2 bars/lounges, a beach bar, and a poolside bar. Wireless Internet access is complimentary. This beach hotel also offers a children's pool, a hot tub, and a sauna. Limited onsite parking is available on a first-come, first-served basis (surcharge).

Hotel ROC Illetas & SPA has designated areas for smoking.

Hotel ROC Illetas & SPA has a restaurant serving breakfast and dinner.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free beach shuttle
  • Covered self parking on site (EUR 20 per day)
  • Limited onsite parking
  • Onsite parking options include a garage

Food and drink

  • 2 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Full-service spa
  • Gym
  • Hot tub
  • Library
  • Outdoor pool
  • Playground
  • Sauna
  • TV in common areas

Family friendly

  • Children's pool
  • Free children's club
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business center
  • Conference center
  • Coworking space
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Ayurvedic treatments
  • Couples treatment rooms
  • Reflexology
  • Spa open daily
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (31 inch wide door)
  • Hardwood flooring in room
  • Tile flooring in room
  • Well-lit path to entrance

More

  • 8 floors
  • Banquet hall
  • Communal living room
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Living plant wall
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap

Entertainment

  • 24-inch flat-screen TV with satellite channels

Food and drink

  • Espresso maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Desk
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:00 AM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
The listed optional equipment fee is a deposit for pool towels and is charged per towel. The deposit is refunded at check-out when pool towels are returned. Pool towels are changed once per week at no charge, and additional changes are available for EUR 1 per change.

Renovations and closures

This property is closed from November 9 2025 to March 11 2026 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child per adult, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are available for EUR 6.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50% after the 8th night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 30 April, EUR 0.83 per person, per night , up to 9 nights, and EUR 0.41 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May - 31 October, EUR 3.30 per person, per night, up to 9 nights, and EUR 1.65 thereafter. This tax does not apply to children under 16 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Covered self parking fee: EUR 20 per day
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: EUR 6.0 per night
  • Spa fee: EUR 25

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: Google Pay and Apple Pay
Cashless transactions are available
Long-term renters welcome
This property uses solar energy, plus eco-friendly cleaning products
Safety features at this property include a smoke detector, a security system, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Roc Illetas
Hotel Roc Illetas Playa
Hotel Roc Playa
Hotel Roc Playa Illetas
Illetas Playa
Playa Illetas
Roc Illetas Playa
Roc Illetas
Hotel Roc
Hotel Roc Illetas
Hotel ROC Illetas SPA
Hotel ROC Illetas & SPA Hotel
Hotel ROC Illetas & SPA Calvia
Hotel ROC Illetas & SPA Hotel Calvia

Hotel ROC Illetas & SPA Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 497 out of 1000 reviews
Rating 8 - Good. 342 out of 1000 reviews
Rating 6 - Okay. 109 out of 1000 reviews
Rating 4 - Poor. 39 out of 1000 reviews
Rating 2 - Terrible. 13 out of 1000 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Cristina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in Mallorca. The staff was friendly and the views were stunning. The spa services were great. The small downsides of the hotel include; the pools were cold and there are limited chairs around the pool, the ocean was quite rough where you can access it from hotel and we had little ants in our room. Other than that we loved our stay. The hotel is in a great location with mini markets/restaurants nearby and a 2€ bus ride into downtown Palma.
Stayed 3 nights in Aug 2025

10/10 Excellent

Chloe

Stayed 2 nights in Jul 2025

6/10 Okay

ali

Traveled with group
Liked: Property conditions & facilities
The biggest redeeming quality of this hotel is the outdoor facilities and the swimming cove. The beds in the main building were comfortable and the room was pretty clean but I’ve never stayed in a louder hotel in my life. You can hear all of your neighbor’s conversations and it sounded like people above us were moving furniture every night. Fire alarm went off at 2am as well. AC in room was decent. Went through 6 key cards in 3 days due to them not working as well. (We are aware they can’t be near phones or magnets.) Breakfast was great. The $35 dinner buffet was okay but not great. Overall was okay for a first trip to Mallorca, but would stay at a neighboring hotel next time.
Stayed 3 nights in Aug 2025

10/10 Excellent

Serdar

Traveled with family
Liked: Cleanliness, staff & service, amenities
The hotel a little, restaurants around the hotel are limited. Hotel bar needs to improve cocktails. Room and the facility is clean. Our room was specious. Pools are enough, see is nice. You can take a bus to central locations. Breakfast was good. I plan to go again.
Stayed 6 nights in Aug 2025

10/10 Excellent

Ali

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best Hotel that I ever have tried, recommend it to everyone , breakfast buffet and dinner buffet are the best.
Stayed 2 nights in Aug 2025

8/10 Good

Jayaprakash, Lewisville

Stayed 2 nights in Aug 2025

6/10 Okay

Yu Lay Nwe, Toronto

Traveled with family
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
The hotel has nice view to the sea with access to the beach. They should provide free water bottles. There are only two or three restaurants near by and a small mini market. Most of the furnitures inside the hotel area are old. Parking spots are very small so if you have regular size car it is difficult to park. Pillows are very uncomfortable.
Stayed 5 nights in Aug 2025

10/10 Excellent

Eibhlin, New City

Stayed 4 nights in Aug 2025

2/10 Terrible

Raluca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2025

6/10 Okay

Katherine

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Fabulous, safe spot. Lovely little coves and beaches, plus mini-markets, restaurants etc. Staff seemed dissatisfied, bar reception. Breakfast staff absolutely appalling to the point of shouting at guests for removing dirty plates that should have been cleared to sit down. Food was chaotic and cooked often cold, but all else, great. Suspect there is an under-staffing issue there
Stayed 4 nights in Jul 2025

10/10 Excellent

Cherry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2025

8/10 Good

Jessica

Traveled with partner
Liked: Cleanliness, amenities
Stayed here for a few nights in between European cities, which was nice to sit and enjoy the beach. Bus was super convenient into Palma, right outside the hotel. Breakfast buffet had decent selection and was nice to not have to go offsite for this meal. Pool area was nice and family friendly. Although they say reserving chairs is prohibited, people had their towels out bright and early reserving chairs. It is nearly impossible to get chairs by the pool/beach so be prepared. Service was very slow at the restaurants onsite, and staff at the pool bar wasn't very inviting. Rooms definitely need to be updated but did the job.
Stayed 3 nights in Jul 2025

6/10 Okay

Kelsey

Traveled with partner
Liked: Amenities
Disliked: Cleanliness
Pictures are extremely deceiving, very outdated, room 2.5 star at best. The price you pay is solely for the view of the BonSol hotel & lower deck area. No parking providing and no staff aside from front desk.
Stayed 1 night in Jul 2025

10/10 Excellent

Ashley

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We all enjoyed our stay here. We were in awe of the room and the view. Loved being able to jump into the ocean right from the hotel. The staff was incredibly friendly and very helpful. 10/10 stay, would come again.
Stayed 5 nights in Jul 2025

10/10 Excellent

Marcia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a lot of food options. Transportation is hard unless you’re renting a car. Other than that, great stay.
Stayed 3 nights in Jul 2025

4/10 Poor

Mauro

Stayed 6 nights in Jul 2025

10/10 Excellent

Victoria

Stayed 2 nights in Jun 2025

8/10 Good

Jared

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 10 nights in Jun 2025

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The service, people and atmosphere was more than satisfying and I would definitely come back here again!
Stayed 4 nights in Jul 2025

2/10 Terrible

Christine

Traveled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
My family recently stayed at this property in a 2 bedroom Oceanfront suite. The view was beautiful and the pool and sea were beautiful. That is where the positives end. Our first night I called and complained that we did not have hot water. I was told that we should have hot water. On our 3rd night at around 4:45 am we heard a pop and discovered our hot water heater had broken and was spilling all over the room. My husband went up to the front desk and got the man working. He gave us towels, but we had to get trashcans and get rid of the water for hours. It took many calls and trips to the front desk before a maintenance person was available to help. We had to cancel our travel plans that day to tend to the emergency. We were offered to move rooms, but the room was a smaller room which would not have been big enough for our family. Luckily the hot water heater was replaced and we did not have to relocate. The hotel assured us that we would be given compensation, but since we booked through Expedia none was given. They offered a cabana, which we couldn't use for most of the day as we were tending to the water in the room. We were given one day free parking. Note there is very limited parking at this property and it is 20 euros a day for the few spots they have. We paid a ton of money to stay at this property. While this was an isolated incident, it was not handled well. The property lied about a refund for the trouble that was given.
Stayed 3 nights in Jun 2025

10/10 Excellent

Alsenida

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed here for 5 days with my partner. For the both of us, it was amazing. Buffet had a huge variety. The room/hotel was clean. The view was amazing. The swimming pool area was also fantastic! A very beautiful beach is nearby. The cleaning lady was also the sweetest.
Stayed 5 nights in Jun 2025

10/10 Excellent

Arturo Rodriguez

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 Star
Stayed 4 nights in Jun 2025

8/10 Good

SEREN

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
This hotel itself is beautiful. The ocean is beautiful and nice to swim in. The staff was friendly, however, it seemed as though they were understaffed. When we arrived no one helped us with our bags, which we were expecting for the price that we paid, that the staff would be a little more helpful. They didn't really explain the hotel or show us around either, which we hoped they would at least direct us to our room.
Stayed 3 nights in Jun 2025

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is exactly what appears online which is refreshing. We were in awe when we first walked out and it took us a moment to simply take in the beauty. The hotel was a bit tricky to get used to due to the many floors but once I figured it out, it was easy to navigate. A tip would be to make notes so you can recall that the 4th floor is the lobby, and the 3rd floor is the restaurant / bar, etc. I wish more of the bars stayed open later. You can always find a drink but after 5 or 6 pm, you’ll have to make the walk to get a drink each round. That was a bit annoying but I was willing to deal with it for all that we got.
Stayed 3 nights in Jun 2025