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Hotel ROC Illetas & SPA

4.0 star property

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Photo gallery for Hotel ROC Illetas & SPA

View from property
Property grounds
Down comforters, in-room safe, desk, blackout drapes
Poolside bar
Breakfast and dinner served, ocean views

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Hot Tub
  • Bar
  • Spa
  • Gym
  • Parking available
$256
includes taxes & fees
Sep 10 - Sep 11

Explore the area

View in a map
Paseo Illetas 62, Illetas, Calvia, Mallorca, 7181
  • Illetas Beach
    ‪2 min walk‬
  • Cala Mayor Beach
    ‪3 min drive‬
  • Port of Palma de Mallorca
    ‪6 min drive‬
  • Palma de Mallorca (PMI)
    ‪19 min drive‬

Room options

View all photos for Superior Double Room, Balcony, Annex Building (2 Adults + 1 Child)

Down comforters, in-room safe, desk, blackout drapes

Superior Double Room, Balcony, Annex Building (2 Adults + 1 Child)

  • 215 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Double Room, Balcony, Annex Building (1 Adult + 1 Child)

Down comforters, in-room safe, desk, blackout drapes

Superior Double Room, Balcony, Annex Building (1 Adult + 1 Child)

  • 215 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Suite, 2 Bedrooms, Sea View

Terrace/patio

Deluxe Suite, 2 Bedrooms, Sea View

8.6 out of 10
Excellent
(4 reviews)
  • 807 sq ft
  • 2 bedrooms
  • Ocean view
  • Sleeps 4
  • 1 Queen Bed, 2 Twin Beds and 1 Double Sofa Bed

View all photos for Deluxe Suite, 2 Bedrooms, Sea View (2 Adults + 1 Child)

Terrace/patio

Deluxe Suite, 2 Bedrooms, Sea View (2 Adults + 1 Child)

  • 807 sq ft
  • 2 bedrooms
  • Ocean view
  • Sleeps 3
  • 1 Queen Bed, 2 Twin Beds and 1 Double Sofa Bed

View all photos for Deluxe Suite, 2 Bedrooms, Sea View (2 Adults + 2 Children)

Terrace/patio

Deluxe Suite, 2 Bedrooms, Sea View (2 Adults + 2 Children)

8.0 out of 10
Very good
(1 review)
  • 807 sq ft
  • 2 bedrooms
  • Ocean view
  • Sleeps 4
  • 1 Queen Bed, 2 Twin Beds and 1 Double Sofa Bed

View all photos for Superior Double Room, Balcony, Annex Building

Down comforters, in-room safe, desk, blackout drapes

Superior Double Room, Balcony, Annex Building

8.4 out of 10
Very good
(20 reviews)
  • 215 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Suite, 2 Bedrooms, Sea View (2 Adults + 3 Children)

Terrace/patio

Deluxe Suite, 2 Bedrooms, Sea View (2 Adults + 3 Children)

8.0 out of 10
Very good
(1 review)
  • 807 sq ft
  • 2 bedrooms
  • Sea view
  • Sleeps 5
  • 1 Queen Bed, 2 Twin Beds and 1 Double Sofa Bed

View all photos for Deluxe Suite, 1 Bedroom, Sea View

Down comforters, in-room safe, desk, blackout drapes

Deluxe Suite, 1 Bedroom, Sea View

8.6 out of 10
Excellent
(20 reviews)
  • 484 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Deluxe Suite, 2 Bedrooms, Sea View (3 Adults + 1 Child)

Terrace/patio

Deluxe Suite, 2 Bedrooms, Sea View (3 Adults + 1 Child)

8.0 out of 10
Very good
(1 review)
  • 807 sq ft
  • 2 bedrooms
  • Ocean view
  • Sleeps 4
  • 1 Queen Bed, 2 Twin Beds and 1 Double Sofa Bed

View all photos for Deluxe Suite, 2 Bedrooms, Sea View (3 Adults + 2 Children)

Terrace/patio

Deluxe Suite, 2 Bedrooms, Sea View (3 Adults + 2 Children)

  • 807 sq ft
  • 2 bedrooms
  • Ocean view
  • Sleeps 5
  • 1 Queen Bed, 2 Twin Beds and 1 Double Sofa Bed

View all photos for Deluxe Suite, 2 Bedrooms, Sea View (4 Adults + 1 Child)

Terrace/patio

Deluxe Suite, 2 Bedrooms, Sea View (4 Adults + 1 Child)

10.0 out of 10
Exceptional
(2 reviews)
  • 807 sq ft
  • 2 bedrooms
  • Ocean view
  • Sleeps 5
  • 1 Queen Bed, 2 Twin Beds and 1 Double Sofa Bed

View all photos for Double Room, Balcony, Partial Sea View

Down comforters, in-room safe, desk, blackout drapes

Double Room, Balcony, Partial Sea View

8.2 out of 10
Very good
(15 reviews)
  • 215 sq ft
  • Partial sea view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Suite, 1 Bedroom, Sea View, Oceanfront (1 Adult + 1 Child)

Down comforters, in-room safe, desk, blackout drapes

Deluxe Suite, 1 Bedroom, Sea View, Oceanfront (1 Adult + 1 Child)

  • 484 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Deluxe Suite, 1 Bedroom, Sea View, Oceanfront (2 Adults + 1 Child)

Down comforters, in-room safe, desk, blackout drapes

Deluxe Suite, 1 Bedroom, Sea View, Oceanfront (2 Adults + 1 Child)

8.0 out of 10
Very good
(1 review)
  • 484 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Deluxe Suite, 1 Bedroom, Sea View (2 Adults + 2 Children)

Down comforters, in-room safe, desk, blackout drapes

Deluxe Suite, 1 Bedroom, Sea View (2 Adults + 2 Children)

9.4 out of 10
Exceptional
(3 reviews)
  • 484 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Double Room, Sea View, Oceanfront (1 Adult + 1 Child)

Down comforters, in-room safe, desk, blackout drapes

Double Room, Sea View, Oceanfront (1 Adult + 1 Child)

  • 247 sq ft
  • Ocean view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Double Room, Sea View, Oceanfront (2 Adults + 1 Child)

Down comforters, in-room safe, desk, blackout drapes

Double Room, Sea View, Oceanfront (2 Adults + 1 Child)

  • 247 sq ft
  • Ocean view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Double Room, Sea View, Oceanfront (Balcony)

Down comforters, in-room safe, desk, blackout drapes

Double Room, Sea View, Oceanfront (Balcony)

8.4 out of 10
Very good
(24 reviews)
  • 247 sq ft
  • Ocean view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premium Double Room, Sea View (1 Adult + 1 Child)

Down comforters, in-room safe, desk, blackout drapes

Premium Double Room, Sea View (1 Adult + 1 Child)

  • 215 sq ft
  • Ocean view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Double Room, Partial Sea View (2 Adults + 1 Child)

Down comforters, in-room safe, desk, blackout drapes

Double Room, Partial Sea View (2 Adults + 1 Child)

  • 215 sq ft
  • Partial sea view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Double Room, Partial Sea View (1 Adult + 1 Child)

Down comforters, in-room safe, desk, blackout drapes

Double Room, Partial Sea View (1 Adult + 1 Child)

  • 215 sq ft
  • Partial sea view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premium Double Room, Sea View

Down comforters, in-room safe, desk, blackout drapes

Premium Double Room, Sea View

9.0 out of 10
Wonderful
(14 reviews)
  • 215 sq ft
  • Ocean view
  • Sleeps 2
  • 2 Twin Beds

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About this property

Hotel ROC Illetas & SPA

4-star hotel in Illetas
At Hotel ROC Illetas & SPA, hit the beach, dine onsite at dress code formal en MP, or enjoy a drink at one of the hotel's 2 bars/lounges. Change of towels is available on request.
Hotel ROC Illetas & SPA offers 120 air-conditioned accommodations with espresso makers and safes. Rooms open to furnished balconies. Beds feature down comforters. 24-inch flat-screen televisions come with satellite channels. Bathrooms include bathtubs or showers, bathrobes, slippers, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has couples treatment room(s). Massages are available on the beach and in the spa; other services include sports massages. A variety of treatment therapies are provided, including Ayurvedic and reflexology.
You'll be playing in the surf in no time with a free ride on the hotel's complimentary beach shuttle. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Hotel ROC Illetas & SPA like a complimentary children's club and an outdoor pool.

The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include 2 bars/lounges, a beach bar, and a poolside bar. Wireless Internet access is complimentary. This beach hotel also offers a children's pool, a hot tub, and a sauna. Limited onsite parking is available on a first-come, first-served basis (surcharge).

Hotel ROC Illetas & SPA has designated areas for smoking.

Dress code formal en MP - Overlooking the ocean and garden, this restaurant serves breakfast and dinner.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free beach shuttle
  • Self parking on site (EUR 20 per day)
  • Limited onsite parking
  • Onsite parking options include a garage

Food and drink

  • 2 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • dress code formal en MP

Things to do

  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Full-service spa
  • Gym
  • Hot tub
  • Library
  • Outdoor pool
  • Playground
  • Sauna
  • TV in common areas

Family friendly

  • Children's pool
  • Free children's club
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business center
  • Conference center
  • Coworking space
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Ayurvedic treatments
  • Couples treatment rooms
  • Reflexology
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (31 inch wide door)
  • Hardwood flooring in room
  • Tile flooring in room
  • Well-lit path to entrance

More

  • 8 floors
  • Banquet hall
  • Communal living room
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Living plant wall
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap

Entertainment

  • 24-inch flat-screen TV with satellite channels

Food and drink

  • Espresso maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Desk
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:00 AM please contact the property in advance using the information on the booking confirmation
The listed optional equipment fee is a deposit for pool towels and is charged per towel. The deposit is refunded at check-out when pool towels are returned. Pool towels are changed once per week at no charge, and additional changes are available for EUR 1 per change.

Renovations and closures

This property is closed from November 9 2025 to March 11 2026 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child per adult, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are available for EUR 6.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50% after the 8th night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 30 April, EUR 0.83 per person, per night , up to 9 nights, and EUR 0.41 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May - 31 October, EUR 3.30 per person, per night, up to 9 nights, and EUR 1.65 thereafter. This tax does not apply to children under 16 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Self parking fee: EUR 20 per day
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: EUR 6.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: Google Pay and Apple Pay
Cashless transactions are available
Long-term renters welcome
This property uses solar energy, plus eco-friendly cleaning products
Safety features at this property include a smoke detector, a security system, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Roc Illetas
Hotel Roc Illetas Playa
Hotel Roc Playa
Hotel Roc Playa Illetas
Illetas Playa
Playa Illetas
Roc Illetas Playa
Roc Illetas
Hotel Roc
Hotel Roc Illetas
Hotel ROC Illetas SPA
Hotel ROC Illetas & SPA Hotel
Hotel ROC Illetas & SPA Calvia
Hotel ROC Illetas & SPA Hotel Calvia

Hotel ROC Illetas & SPA Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 480 out of 1001 reviews
Rating 8 - Good. 362 out of 1001 reviews
Rating 6 - Okay. 106 out of 1001 reviews
Rating 4 - Poor. 41 out of 1001 reviews
Rating 2 - Terrible. 12 out of 1001 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jay

Stayed 3 nights in May 2025

10/10 Excellent

Catherine

Stayed 3 nights in May 2025

8/10 Good

Melissa

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very pretty views, very expensive! Good breakfast!
Stayed 4 nights in May 2025

10/10 Excellent

Kayla

Stayed 4 nights in May 2025

8/10 Good

Jane

Stayed 1 night in May 2025

10/10 Excellent

Manuel

Liked: Staff & service
Stayed 4 nights in May 2025

10/10 Excellent

Keanu Alan

Liked: Cleanliness
I loved the access to the sea and the views from my balcony.
Stayed 5 nights in May 2025

8/10 Good

Neil

Traveled with family
Liked: Cleanliness, amenities
Staff and property all good, an admin issue on checking that was an Expedia fault, quickly rectified by the hotel staff resulting in a room upgrade.
Stayed 3 nights in May 2025

10/10 Excellent

David

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Staff was excellent, professional and helpful. The bus stop to go downtown is right outside the door (€2)
Stayed 4 nights in May 2025

8/10 Good

Oliver

Stayed 4 nights in May 2025

10/10 Excellent

Amelia Grace

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely relax vibe to the hotel
Stayed 7 nights in Apr 2025

8/10 Good

Swara, London

Stayed 3 nights in May 2025

4/10 Poor

Arthur

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although the staff were absolutely amazing, it was frustrating that our room was constantly filled with ants. We asked the staff several times to address the issue, and while they cleaned up the room and were sincerely apologetic, the fact that they address the problem or move us to a room without ants is why I give a 2 star review. Will never stay here again. Also, while the problem was addressed, our hot water did not work our first night. It was upsetting not being able to shower after an 18 hour flight.
Stayed 5 nights in Apr 2025

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was awesome, the staff was friendly, location was great, and the breakfast and dinner buffets were great. Petra at the spa and wellness center was the absolute best! I would highly recommend scheduling a massage with her, she has a wide variety of services she offers, as well as an awesome sauna and steam room lounge.
Stayed 4 nights in Apr 2025

10/10 Excellent

Aaron, Carlsbad

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish I had planned a longer stay at the Hotel Roc Illetas. The property was fantastic, with great beaches within a short walk. I can't comment enough on the staff; they were truly awesome from the moment we walked in. Santiago spent 15 minutes with us at check-in explaining the area, the beaches, and most importantly, the bus route that takes you into town from the hotel. I highly recommend the breakfast buffet and love that the hotel bar stays open until midnight. We will be back and we'll be bringing friends!!
Stayed 2 nights in Apr 2025

10/10 Excellent

Nicola

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful Easter holiday

We are just home from a wonderful week in Mallorca. We have three daughters aged 10,10 and 12 this hotel was just perfect for them. Small enough to allow them some independence but large enough to have everything we needed. The outdoor pool isn’t heated so it was fresh in April- but so much fun to jump in. The indoor pool is heated well and was popular with my kids jumping from one to the next. We had a sea view suite and it was just incredible to wake up and have a coffee on the balcony every morning. The cleaners were impeccable. Our room was spotless and we received new towels, coffee pods and milk daily. We had a few day trips and the hotel staff were always so helpful and friendly. Very organised always knowing our names. We got the bus into Palma for just €2 each and were able to use Ubers to get around too. The hotel breakfast buffet was a good standard and when we ate in the restaurants we were also happy with everything. The beach at Illetas was one of the most beautiful with the bright turquoise water. Climbing down the steps for a sea swim from the hotel we saw tropical fish and it is really a very beautiful spot.
Stayed 6 nights in Apr 2025

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and sea views. Lovely staff and service and good quality food.
Stayed 7 nights in Apr 2025

4/10 Poor

Gary

Traveled with family
Disliked: Cleanliness, staff & service
Stayed 5 nights in Apr 2025

6/10 Okay

Gary

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Disappointing Stay at Hotel ROC Illetas & SPA

My recent stay at Hotel ROC Illetas & SPA was highly disappointing. The rooms were poorly maintained, with a broken closet door and noticeable uncleanliness, including snot on the wall that remained after four days despite complaints. The lack of air conditioning made the room unbearably hot, and the staff dismissed my concerns, stating it was "out of season" on April 19th and suggesting I open the sliding door, which let in street noise and didn’t help, it was still too hot to sleep. The indoor pool closed early at 8:30 PM, limiting activities for kids. The internet was down for an entire day, and the front desk staff were rude, unhelpful, and indifferent to my issues. Overall, I expected much better from this hotel and would not recommend it.
Stayed 4 nights in Apr 2025

10/10 Excellent

Abduljabbar

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at Hotel ROC for 6 days with my family, and we had a fantastic experience. We initially booked a room for three people, and although the first room felt a bit small, the staff was very helpful and responsive when we brought it up. The next day, they moved us to a more spacious and comfortable room, which made our stay even better. They really cared about making sure we were happy—even offering us free snacks as a kind gesture for the inconvenience. The hotel is in a beautiful area, with a nice pool and easy access to gorgeous beaches. One of the things we appreciated most was how convenient it was to get around using public transportation—we didn’t need to rent a car at all, which made things easier and more relaxing. The staff was incredibly kind and welcoming, and the overall atmosphere was peaceful and family-friendly. We would definitely recommend this hotel and would love to come back!
Stayed 5 nights in Apr 2025

6/10 Okay

Alison

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 5 nights in Apr 2025

4/10 Poor

Mahbub

Traveled with family
Disliked: Cleanliness, room comfort

5 nights at the Roc

The hotel gets a 2* overall. I will mention the good and bad. Good: There is lots of variety for breakfast and dinner. There is a number 4 bus stop outside the hotel. There is a few stops within walking distance. The sea view is nice. Bad: The building is old and needs upgrading, the shop near by is far from main centre so charge double or more for most products, this hotel is a good 5-7 miles away from the Palma centre so youll have to travel in daily. The big taxi dont come to this hotel due to being too far, you may need to hire two smaller taxi for a family of 5 or take the bus. The steam room or Sauna is often randomly switched off to save electricity making you to wait for it to be warmed up again. The outdoor pool isnt heated so the water is too cold for temperature under 25°c. The indoor pool is too small and maximum you can have is around 7 people swimming. The spa prices are too expensive you can find cheaper in Palma town. The whole apartment needs a deep mop as it seems it hasnt been moped for years. You are not allowed to bring your own water for dinner, your pressurised to buy their drinks and water at high prices. If you dont buy the drinks they take the empty glass away from your table and dont give you good customer service. They treat you like a second class customer even though we paid £1200 for 5 nights. The pillow is a cylinder shaped pillow. Its very uncomfortable and gives you neck pain. We slept without the pillow.
Stayed 5 nights in Apr 2025

10/10 Excellent

Steven

Stayed 2 nights in Apr 2025

10/10 Excellent

Wenya

Liked: Cleanliness
good
Stayed 1 night in Apr 2025

8/10 Good

Ola

Traveled with family
Disliked: Staff & service

Beautiful view but service is bad

Food : breakfast was the same everyday which is not exciting for kids. Pancake was nit nice, its nit english pancake. Butter was horrible. Dessert was ok. Dinner ok some day not ok other. Chef was really nice to provide pizza for my children as they didbt have kids menu on the buffet. Staff : female manager was extremely rude. Other staff were nice. Hotel in general : amazing view if you buy the oceanfront view. Hotel has not made up it mind yet if they want to modern or old . Surrounding: lovely small beach nearby. Shops near by however city is far out Rooms: Tv is all in Spanish, betflix nit working , youtube nit working . You cannot connect tv to their Internet wifi .i asked but all i get us excuse. At night there was lits of banging noise reall loud. They couldn't fix it or know the source . It kept us up all night. Not far to katmandu resorts and park. 20min drive. Not booking again. Kids didnt enjoy environment.
Stayed 3 nights in Mar 2025